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Drive sales and customer loyalty by providing expert demonstrations of wireless technology and personalized service solutions. Assist the Retail Store Manager with daily operations, team coaching, and operational management.
Candidates must be at least 18 years old with a high school diploma or GED and prior wireless sales experience. Physical requirements include the ability to stand for long periods and lift up to 25 lbs.
Job DetailsLevel: ExperiencedJob Location: ELMHURST | Queens Blvd [1762] - ELMHURST, NY 11373Position Type: Full TimeSalary Range: $19.00 - $30.00 Base+Commission/monthJob Category: SalesWe’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!
Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.
What you'll do in your role?
Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
Assist Retail Store Manager is daily operations and coaching.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where we are all accountable for the company’s success.
Be willing to have a good time while providing first class customer experience
Leadership!
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
Being effective with operational, financial and performance management.
Amazing communication skills, to your team and customers.
Prior wireless sales experience.
What’s in it for you?
Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
What “must haves” do you need?
Be at least 18 years of age
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25lbs
Reliable transportation
Full Time (40 hours)
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: www.archtelecom.net
IND2
Arch Telecom, Inc. is a premier provider of telecom and Internet based business communications services. Our mission is to provide our customers with a complete package of advanced technology and the knowledge and sophistication necessary to fuel effective communications with customers and sales prospects. Arch Telecom is a private, Texas based corporation with over 10,000 large and small business customers nationwide, including businesses in the Hotel, Motel, Insurance, Direct Mail, Real Estate, Mortgage Industries and more. Arch advanced technologies include: Interactive Voice Response Pager- and E-mail Notification and Reporting Internet Configuration and Reporting (real-time) Customer programmable 800 numbers via touch-tone and Internet ANI (caller-identification) capture and delivery, name and address reporting Advanced Call Routing to branches or locations based on caller location or ACD like methodologies Voice-mail Fax-on-Demand Packaged Products Arch offers packaged products tailored to specific industries. Our packages provide the appropriate technology and effective marketing strategies co-developed with leading industry authorities. Arch provides packaged turnkey products for the Real Estate, Mortgage, and Financing industries, among others. Custom Applications Arch can integrate any combination of telecom and Internet based services for businesses needing a complete custom application. Arch custom applications are completely service oriented and do not require any customer premise equipment or capital expenditures. Examples of custom applications include but are not limited to Automated Survey, Dealer Connect, Telecommute, Menu Routing systems, and ANI-delivery. We believe success happens when all are focused on a common goal. Our goal is helping our customers achieve theirs.
Offices: 210 Barton Springs Road, Suite 275, Austin, TX 78704, US
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