New York, New York, United States · On-site
$160k–$185k/yr
Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work…
Skills: Customer Success Management, Strategic Implementation, Client Relationship Management, KPI Management, Stakeholder Influence
New York, New York, United States · Hybrid
$165k–$195k/yr
About the Role We’re hiring an AI Deployment Lead to own one of the most important moments in the customer journey: a customer’s first operational experience with SuperDial. This role owns trial execution from customer a…
Skills: Operational Execution, Cross-functional Leadership, AI Workflow Automation, Metric Definition, Root Cause Analysis
New York, New York, United States · Hybrid
$105k–$115k/yr
The Role: In this role, you'll be responsible for building and closing a pipeline of net new accounts and existing customers within our Private Capital CRM business, Mid-Market Segment. This position will report directly…
Skills: SaaS Sales, Pipeline Management, MEDDPICC, Solution Selling, Outbound Prospecting
New York, New York, United States · Hybrid
$140k–$160k/yr
The Finance team at Adonis partners with the business to turn data into decisions, supporting revenue growth and efficiency at scale. We are hiring a hands-on Finance Manager who combines strong analytical thinking with …
Skills: Financial Operations, FP&A, Strategic Finance, GAAP Revenue Recognition, B2B SaaS Metrics
New York, New York, United States · Hybrid
$80k–$100k/yr
Lead AI Engineer Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of i…
Skills: Python, TypeScript, JavaScript, Java, SQL
New York, New York, United States · On-site
$105k–$115k/yr
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Seismic, SQL, Python, Report Automation, RDBMS
New York, New York, United States · On-site
$126k–$146k/yr
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Product Management, Product Ownership, Data Strategy, Roadmapping, Data Pipelines
Golden, Colorado, United States · On-site
$74k–$92k/yr
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At SCIEX, one of Danaher’s 15+ operating companies, our work saves lives—and …
Skills: Mass Spectrometry, Liquid Chromatography, LC-MS/MS, Method Development, Method Validation
New York, New York, United States · Hybrid
$280k–$360k/yr
About Luminary Luminary is an AI-native system of action for wealth transfer services. High net worth households controlling more than $90 trillion in assets are meaningfully underserved by technology that was built for …
Skills: B2B software sales, Wealth management, Pipeline management, Sales strategy, Relationship building
New York, New York, United States · Hybrid
$80k–$100k/yr
About Luminary Luminary is an AI-native system of action for wealth transfer services. High net worth households controlling more than $90 trillion in assets are meaningfully underserved by technology that was built for …
Skills: Software sales, Wealth management, Business development, Pipeline management, Communication
New York, New York, United States · Hybrid
$175k–$200k/yr
A.M.T.A.E. Solutions is an elite professional services and information technology firm that helps our clients manage difficult enterprise problems. We are an organization of valued driven professionals that provide high …
Skills: Enterprise GIS Strategy, Esri Enterprise Technologies, Geospatial Data Management, Enterprise Asset Management (EAM), BIM-to-GIS Integration
New York, New York, United States · On-site
$130k–$155k/yr
About the Role AutoNation is seeking a hands-on Lead Software Engineer to help design and deliver digital platforms used by our customers, Associates, and business operations nationwide. You will write and review product…
Skills: Java, Software Design, Microservices Architecture, AWS, REST
Village of Fairport, New York, United States · On-site
$85k–$117k/yr
Requisition Number: 76673 The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of…
Skills: Opto-mechanical assembly, Fixture design, Precision manufacturing, Process development, Optical engineering
New York, New York, United States · On-site
$151k–$235k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Product Management, AI Development Tools, Platform Engineering, Roadmap Strategy, Developer Experience
New York, New York, United States · Hybrid
$75k–$90k/yr
WHO WE ARE Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deepe…
Skills: Program Management, Project Management, Product Marketing, Integrated Campaigns, New Product Introduction (NPI)
New York, New York, United States · Remote Solely
About the company Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, …
Skills: Customer Support Management, Client Experience Strategy, Scaling Support Organizations, Follow-the-sun Model, SLA Management
New York, New York, United States · Remote OK
$201k–$304k/yr
Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room …
Skills: System Architecture, Backend Development, API Design, C#, AWS
New York, New York, United States · On-site
$70k–$85k/yr
Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boo…
Skills: Event planning, Event marketing, Project management, Budget management, Logistics coordination
New York, New York, United States · On-site
$181k–$285k/yr
Help shape the future of identity while protecting customers who trust us with sensitive information. In this role, you will make it simple and safe for customers to keep their identity data current and help catch and fi…
Skills: Identity Lifecycle Management, Fraud Prevention, Account Takeover Prevention, Product Management, Identity Verification
New York, New York, United States · Remote Solely
About the company Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, …
Skills: Technical Support, Customer Support, Troubleshooting, Written Communication, Problem Solving
New York, New York, United States • On-site
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Lead the strategic integration of AI solutions into client workflows to ensure maximum value and adoption. Act as a trusted advisor and thought partner to manage client relationships and drive high ROI through success metrics.
Requires a background in asset management, banking, financial services, big law, or top-tier management consulting. Candidates must have experience managing large-scale technology projects and possess strong strategic planning and communication skills.
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 2400+ customers in 70+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
Travel may be required from time to time, including visits to customer office locations and company offices.
Experienced background in asset management, banking or financial services or strategic customer success/account management experience, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
Team players described as committed, collaborative and proactive with a team-first mentality.
A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
A collaborative work environment that promotes growth, learning, and development.
#LI-JL1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]
Harvey is domain-specific AI for legal and professional services. Adopted by Fortune 500 companies like AT&T, Verizon, Cox, Koch, KKR, Bridgewater, more than 200,000 lawyers across 2,400+ customers in 70 countries, and over 75% of AmLaw 100 law firms rely on Harvey to advance legal expertise faster across contract analysis, due diligence, compliance, and litigation. Backed by Sequoia Capital, OpenAI, GV, Kleiner Perkins, Coatue, and EQT, Harvey is the trusted partner in modernizing the legal industry.
Offices: 201 3rd St, Suites 500, San Francisco, California 94103, US · New York, NY 10010, US · London, GB · Sydney, AU · Tortonto, CA
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