Irvine, California, United States · On-site
$66k–$115k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Customer Support, Technical Support, Content Moderation, Written Communication, Verbal Communication
Seattle, Washington, United States · On-site
$66k–$115k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Customer Support, Technical Support, Content Moderation, Written Communication, Verbal Communication
San Francisco, California, United States · On-site
$66k–$115k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Customer Support, Technical Support, Content Moderation, Written Communication, Verbal Communication
Seattle, Washington, United States · On-site
$168k–$227k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Go, Java, Python, C++, Distributed Services
New York, New York, United States · On-site
$74k–$143k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: SQL, Data Visualization, QuickSight, Tableau, Looker
San Francisco, California, United States · On-site
$74k–$143k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: SQL, Data Visualization, QuickSight, Tableau, Looker
San Francisco, California, United States · On-site
$111k–$185k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Python, Java, Go, Distributed Systems, Algorithms
Seattle, Washington, United States · On-site
$111k–$185k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Python, Java, Go, Distributed Systems, Algorithms
San Francisco, California, United States · On-site
$76k–$146k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Contract Drafting, Contract Negotiation, Commercial Transactions, IP Agreements, Rights and Clearances
Seattle, Washington, United States · On-site
$76k–$146k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Contract Drafting, Contract Negotiation, Commercial Transactions, IP Agreements, Rights and Clearances
Los Angeles, California, United States · On-site
$76k–$146k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Contract Drafting, Contract Negotiation, Commercial Transactions, IP Agreements, Rights and Clearances
Irvine, California, United States · On-site
$151k–$235k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Product Management, Discovery Strategy, Search Optimization, Recommendation Systems, Machine Learning
New York, New York, United States · On-site
$151k–$235k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Product Management, Discovery, Search, Recommendations, Machine Learning
San Francisco, California, United States · On-site
$151k–$235k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Product Management, Discovery, Search, Recommendations, Machine Learning
Seattle, Washington, United States · On-site
$151k–$235k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Product Management, Discovery, Search, Recommendations, Machine Learning
San Francisco, California, United States · On-site
$220k–$342k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Engineering Leadership, Software Engineering Management, Architectural Design, Product Strategy, Talent Development
San Francisco, California, United States · On-site
$74k–$143k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Program Management, Project Management, Cross-functional Leadership, Stakeholder Management, Risk Mitigation
Sydney, New South Wales, Australia · On-site
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation
San Francisco, California, United States · On-site
$165k–$224k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: AWS Native Services, AI/ML Engineering, Agentic Architectures, Python, TypeScript
Irvine, California, United States · On-site
$168k–$262k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Swift, iOS Development, WebView Integration, React, Video Playback Infrastructure
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The CX Specialist resolves complex user issues and acts as a bridge between the Twitch community and internal product and engineering teams. They utilize various software tools to research policies and communicate solutions to enhance the overall customer experience.
Candidates need 1-2 years of experience in customer support, technical support, or content moderation for web-based applications. Proficiency in CRM tools like Salesforce, JIRA, and G Suite, along with strong communication and critical thinking skills, is required.
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between the organization and the community, bridging the gap between Twitch and its users.
With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.
In this role you will be focusing on addressing a wide range of complex and high-touch user issues by leveraging your expertise in order to enhance the overall customer experience, contribute to strategic initiatives, and ensure that the voice of the user is consistently represented with product and engineering teams. Alongside other Specialists around the world, you will be an essential element of Community Trust's efforts to foster a thriving, creative Twitch.
As a CX Specialist, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture — Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.
You can work in San Francisco, CA, Irvine, CA, Seattle, WA or New York, NY.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job ID: TW9217
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
Join our quest to empower live communities on the internet.
Twitch is where thousands of communities come together for whatever, every day. Together for streamers. Together for games we love. Together for each other.
Offices: 350 Bush St, San Francisco, California 94101, US · 1007 Stewart, Seattle, WA 98101, US · 200 Spectrum Center Dr, Irvine, California 92618, US · 1 New Oxford Street, London, England WC1A 1NU, GB · 215 Park Ave S, Suite 1300, New York, New York 10003, US
Join our quest to empower live communities on the internet.
Twitch is where thousands of communities come together for whatever, every day. Together for streamers. Together for games we love. Together for each other.
Offices: 350 Bush St, San Francisco, California 94101, US · 1007 Stewart, Seattle, WA 98101, US · 200 Spectrum Center Dr, Irvine, California 92618, US · 1 New Oxford Street, London, England WC1A 1NU, GB · 215 Park Ave S, Suite 1300, New York, New York 10003, US
