San Francisco, California, United States · On-site
$74k–$143k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: SQL, Data Visualization, QuickSight, Tableau, Looker
San Francisco, California, United States · On-site
$111k–$185k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Python, Java, Go, Distributed Systems, Algorithms
Seattle, Washington, United States · On-site
$111k–$185k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Python, Java, Go, Distributed Systems, Algorithms
Irvine, California, United States · On-site
$151k–$235k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Product Management, Discovery Strategy, Search Optimization, Recommendation Systems, Machine Learning
New York, New York, United States · On-site
$151k–$235k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Product Management, Discovery, Search, Recommendations, Machine Learning
San Francisco, California, United States · On-site
$151k–$235k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Product Management, Discovery, Search, Recommendations, Machine Learning
Seattle, Washington, United States · On-site
$151k–$235k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Product Management, Discovery, Search, Recommendations, Machine Learning
San Francisco, California, United States · On-site
$220k–$342k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Engineering Leadership, Software Engineering Management, Architectural Design, Product Strategy, Talent Development
San Francisco, California, United States · On-site
$74k–$143k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Program Management, Project Management, Cross-functional Leadership, Stakeholder Management, Risk Mitigation
Sydney, New South Wales, Australia · On-site
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation
Irvine, California, United States · On-site
$168k–$262k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Swift, iOS Development, WebView Integration, React, Video Playback Infrastructure
San Francisco, California, United States · On-site
$165k–$224k/yr
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Go, TypeScript, Ruby, Java, C++
London, England, United Kingdom · On-site
About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever…
Skills: Content Moderation, Risk Operations, SQL, Data Analysis, Crisis Management
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Manage data infrastructure and KPI dashboards to provide operational insights for Trust & Safety and Customer Experience teams. Handle financial operations including cost modeling, demand forecasting, and budget planning for outsourcing operations.
Requires 3+ years of experience in business intelligence or data analytics with proficiency in SQL and data visualization tools. Must have a demonstrated ability to build reporting infrastructure and communicate findings to senior management.
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
Community Trust (CT) exists to foster an environment where streamers and their communities thrive, while proactively reducing harm and ensuring support is accessible when needed. Our organization encompasses safety policy & enforcement, fraud prevention, and customer experience.
Within Customer Trust, the Strategic Intelligence & Governance (SIG) team is the strategic and enablement backbone of the department, where we ensure the business is set up correctly, measure whether it's working, surface insights to drive decisions, and provide the tools that power CT's day-to-day operations. The Business Intelligence function owns CT's data infrastructure, dashboards, financial analysis, and operational reporting, ensuring leadership has the insights they need to make informed decisions across the organization.
As the Business Intelligence Program Manager, you will join a small, high-impact team responsible for CT's data infrastructure, operational reporting, analytical insights, and dashboards. You will translate operational data into clear insights that help leadership and partners make informed decisions across Trust & Safety (T&S) and Customer Experience (CX). You will also be responsible for CT’s financial operations, including operational expenses, workforce management, and regular financial reviews.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job ID: TW9212
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
Join our quest to empower live communities on the internet.
Twitch is where thousands of communities come together for whatever, every day. Together for streamers. Together for games we love. Together for each other.
Offices: 350 Bush St, San Francisco, California 94101, US · 1007 Stewart, Seattle, WA 98101, US · 200 Spectrum Center Dr, Irvine, California 92618, US · 1 New Oxford Street, London, England WC1A 1NU, GB · 215 Park Ave S, Suite 1300, New York, New York 10003, US
Join our quest to empower live communities on the internet.
Twitch is where thousands of communities come together for whatever, every day. Together for streamers. Together for games we love. Together for each other.
Offices: 350 Bush St, San Francisco, California 94101, US · 1007 Stewart, Seattle, WA 98101, US · 200 Spectrum Center Dr, Irvine, California 92618, US · 1 New Oxford Street, London, England WC1A 1NU, GB · 215 Park Ave S, Suite 1300, New York, New York 10003, US
