Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Customer Onboarding, Product Support, Technical Troubleshooting, Written Communication
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
Position Overview The Customer Experience & Product Success Lead is responsible for ensuring that customers successfully adopt and use Ethos Intelligence products. This role owns the full customer support and onboarding …
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learni…
Skills: Customer Success, Product Support, Onboarding, Technical Troubleshooting, Written Communication
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
What you should know about our team: Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team m…
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Full-time
bachelor degree
Performance Incentives, Professional Development Opportunities
Posted 42d ago
~40 hrs/week
Responsibilities
The role is responsible for managing the full customer onboarding and support journey to ensure successful adoption of SaaS products. It serves as the primary point of contact for users and represents the voice of the customer to the engineering and product teams.
Requirements
Candidates need a bachelor's degree and 3-6 years of experience in SaaS customer success, product support, or EdTech implementation. Proficiency in troubleshooting software and using help desk tools is required, with a preference for experience in AI tools and K-12 education.
Full job description
Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Customer Onboarding & Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Bachelor's degree or equivalent experience
3–6 years of experience in one or more of the following areas:
Customer success or customer support in a SaaS environment
Product support or technical customer care
EdTech platform support or implementation
Strong written communication skills with the ability to clearly explain software functionality to non-technical users
Demonstrated ability to troubleshoot product issues and guide users through solutions
Experience using SaaS platforms and help desk tools
Strong organizational skills and ability to manage multiple customer issues simultaneously
Customer-first mindset and commitment to high-quality user experiences
Preferred Requirements:
Experience supporting EdTech or K-12 education technology platforms.
Familiarity with AI tools or generative AI applications.
Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
Experience creating help center documentation or knowledge bases
Ability to reproduce bugs and clearly document technical issues
We help businesses go from AI curious to AI capable by building what others only propose
Industry
Operations Consulting
Company size
11-50 employees
Headquarters
New York , NY
LinkedIn followers
216
We build what others only blueprint.
We're an AI consultancy that builds the solutions we design. From initial strategy through live deployment, we partner with you to turn AI curiosity into AI capability. Our approach combines domain insight, technical rigor, and hands-on execution to deliver AI powered solutions that are practical, powerful, and sustainable.
Our capabilities:
- AI Strategy & Advisory
- AI Engineering & Automation
- AI Training & Enablement
Offices: New York , NY, US
Artificial IntelligenceAI StrategyEnd-to-End AI Workflow DesignCustom AI Agent DevelopmentEnterprise-Grade AI Security & Complianceand AI Training Programs
Based on 2561 listings with disclosed salaries, most technology jobs in Florida pay between $77k–$196k per year. Individual offers vary with seniority, company size, and specialization.
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