Jr. Customer Support Specialist (English/Spanish Required) - Midtown - Tampa, FL
Tampa, Florida, United States · On-site
Entry level
<p>TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of …
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Jr. Customer Support Specialist (English/Spanish Required) - Midtown - Tampa, FL
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Full-time
high school, associate degree, bachelor degree
Competitive Compensation and Bonuses, Flexible PTO and Paid Holidays, 401(k) with Employer Matching, Comprehensive Health Insurance Package Including 100% Employer-Paid Medical Coverage, Up to 12 Weeks of Parental Leave, Basic Life Insurance
Posted 29d ago
~40 hrs/week
Responsibilities
As a member of the Customer Support team, you will provide Level 1 technical support to end-users and assist with billing. You will also promote customer satisfaction and follow up on outstanding service issues to ensure customer success.
Requirements
A high school diploma or GED is required, with an associate or bachelor's degree preferred. Candidates should have 1+ years of experience in a high-volume call center or customer care role and be fluent in both Spanish and English.
Full job description
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities:
As a member of the Customer Support team, you will provide Level 1 technical support to end-users and assist with billing, working with clients to ensure the successful delivery of services.
Promote and maintain a high quality, professional, service-oriented company image through outstanding delivery of customer satisfaction objectives
Answer user questions in the area of setup, product functionality and other topics (i.e. administrative questions following their purchase via phone and email)
Conduct online demonstrations to explain software functionalities to existing customers as needed
Provide Tier 1 Technical Support for customer inquiries about TeamViewer software
Determine potential for sales opportunities and forward sales leads to the responsible teams
Make customer satisfaction calls and participate in surveying customers to further improve service delivery
Follow up on outstanding service issues to ensure customer success
Qualifications:
High School diploma or GED, Associates or Bachelor's degree in relevant field or equivalent work experience is preferred
1+ years prior work experience in a high-volume call-center, customer care role is highly preferred
Advanced knowledge of Windows® operating systems is required
Intermediate knowledge of MS Office software is required
High level of IT and technical knowledge with interest in the IT field
Spanish & English Fluency Required (business level)
What we offer:
Work location is onsite at the office in Midtown - Tampa, FL.
Competitive compensation and bonuses
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and business casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future.
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
TeamViewer provides a Digital Workplace platform that connects people with technology – enabling, improving and automating digital processes to make work work better.
In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 635,000 customers across industries rely on TeamViewer to optimize their digital workplaces - from small to medium sized businesses to the world’s largest enterprises - empowering both desk-based employees and frontline workers. Organizations use TeamViewer’s solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance - leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis and the rise of new technologies, TeamViewer’s solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction.
The company is headquartered in Göppingen, Germany, and employs around 1,900 people globally. In 2025, TeamViewer achieved a revenue of around EUR 768 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at www.teamviewer.com.
Imprint:
TeamViewer Germany GmbH
Bahnhofsplatz 2
73033 Göppingen
Germany
CEO: Oliver Steil
CFO: Michael Wilkens
CRO: Mark Banfield
CPTO: Mei Dent
Registration: Ulm HRB 534075
VAT: DE245838579
Offices: Bahnhofsplatz 2, Göppingen, Baden-Württemberg 73033, DE · 5741 Rio Vista Dr, Clearwater, Florida 33760, US · Adelaide, AU · Berlin, DE · Bremen, DE
Remote Control SoftwareRemote Monitoring Solutionsand Augmented RealitySoftwareCollaborationCloud ComputingMobile
Based on 2515 listings with disclosed salaries, most technology jobs in Florida pay between $77k–$197k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Florida right now?
There are currently 6,047 open technology positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Florida?
Companies currently hiring include Northrop Grumman, Northrop Grumman Mission Systems, Inc., L3Harris Technologies, AgileEngine, University of Miami Health System-Uhealth, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Florida?
Yes — 2351 of the 6047 open technology positions offer remote or hybrid work (1017 remote, 1334 hybrid).
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