Chicago, Illinois, United States · Hybrid
$75k–$110k/yr
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Incident Management, ITSM, ServiceNow, Root Cause Analysis, Stakeholder Communication
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Chicago, Illinois, United States · Hybrid
$124k–$145k/yr
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Chicago, Illinois, United States · On-site
Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout the U.S., A…
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Chicago, Illinois, United States · Hybrid
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Scottsdale, Arizona, United States · Hybrid
$116k–$174k/yr
At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of …
Skills: Python, Go, Java, Docker, Microservices Architecture
Chicago, Illinois, United States · Hybrid
$108k–$108k/yr
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from trave…
Skills: Enterprise Account Management, Strategic Account Planning, Upselling, Cross-selling, Customer Relationship Management
Chicago, Illinois, United States · Remote OK
$55k–$85k/yr
Job Description Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things…
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Chicago, Illinois, United States · Hybrid
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery service…
Skills: Microsoft Copilot Studio, Power Apps, Power Automate, Dynamics 365, Azure AI Services
Chicago, Illinois, United States · Hybrid
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Skills: Sales Management, Coaching, Pipeline Generation, SaaS Sales, SMB Sales
Chicago, Illinois, United States · On-site
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Skills: Commercial Contracting, Contract Negotiation, SaaS Agreements, Software Licensing, Employment Law
Chicago, Illinois, United States · Hybrid
$110k–$160k/yr
Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietar…
Skills: Technical Product Management, Enterprise Integration Platforms, Healthcare Interoperability, API Product Management, Cloud Infrastructure
Chicago, Illinois, United States · Hybrid
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery service…
Skills: Azure Integration Services, API Design, Event-Driven Architecture, Dynamics 365, Azure API Management
Chicago, Illinois, United States · Remote OK
About the team The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. We build and opera…
Skills: Distributed Systems, Full-stack Development, RESTful APIs, Microservices, Event-driven Systems
Chicago, Illinois, United States · Hybrid
A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesavi…
Skills: Python, Java, C++, TypeScript, JavaScript
Chicago, Illinois, United States · Hybrid
$62k–$160k/yr
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll…
Skills: AI Strategy, Business Partnership, Use Case Development, AI Governance, Stakeholder Management
Chicago, Illinois, United States · Remote Solely
This opportunity is a PAID INTERNSHIP at $20/hour. As a Growth Marketing & SEO Intern on Blueprint’s fast-growing team, you will make an important and lasting impact on how we market to and communicate with the hundreds …
Skills: SEO, Content Strategy, Growth Marketing, AI Tools, Keyword Research
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Lead the end-to-end response and coordination of Major Incidents to ensure the availability and reliability of enterprise and lab technology services. Manage stakeholder communications, track root cause analyses, and optimize incident management processes and documentation.
Requires a Bachelor's degree in IT, Computer Science, or a related field with 2-3 years of experience in IT operations or incident coordination. Must have experience with ITSM platforms like ServiceNow and the ability to participate in a 24x7 on-call rotation.
Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
Process Specialist - Major Incidents
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
As a Process Specialist - Major Incidents, you will be part of the IT team, playing a critical role in ensuring the availability, reliability, and quality of Tempus Services. Working as part of a lean, collaborative two-person team, you will oversee the lifecycle of Major incidents (MIs) for technology across our enterprise and lab environments. This role is essential for minimizing disruptions to our business-critical and mission-focused systems, coordinating rapid restoration, and driving continuous process improvements.
Incident Response & Coordination: Lead and coordinate the end-to-end response for Major Incidents. Act as the "command and control" during critical events by facilitating bridge calls, driving cross-functional collaboration, and ensuring clear actions are assigned to restore systems promptly.
Cross-Functional Collaboration: Matrix-manage people and resources across engineering, product management, operational leads, and third-party vendors. Partner with Legal, Clinical, and Quality teams when Major Incidents require evaluation from these specific functions.
Stakeholder Communication: Draft and distribute timely, accurate communications to business stakeholders, leadership, and service teams, providing clear updates on incident status, impact assessments, and recovery timelines.
Post-Incident Management: Track root cause analysis (RCA) and post-incident reviews. Ensure thorough data gathering, identification of systemic issues, and process oversight for tracking the end-to-end completion of corrective and preventive actions.
Process Ownership & Documentation: Maintain, optimize, and produce Standard Operating Procedures (SOPs), incident management runbooks, and communication templates to ensure readiness during major events.
Data Quality & Reporting: Maintain the Major Incident dashboard and prepare regular reviews, metrics, and reports for various teams across the business.
Continuous Improvement: Analyze incident trends and performance metrics to identify and execute opportunities for process optimization and automation.
Education: Bachelor's degree in Information Technology, Computer Science, Engineering, Healthcare, or a related field (or equivalent relevant work experience).
Experience: 2–3 years of experience in IT operations, service desk, incident coordination, or related IT service management (ITSM) roles.
Tooling & Systems: Baseline experience working with enterprise ITSM platforms (ServiceNow preferred).
Technical Awareness: Foundational technology awareness and an aptitude for learning complex, proprietary software architectures.
Incident Management & Analytical Skills: Strong incident management, decision-making, and analytical skills. Proven ability to analyze high volumes of technical data and work effectively under time pressure in a fast-paced environment.
Communication: Exceptional written and verbal communication skills; ability to articulate complex technical issues concisely to stakeholders at all management levels.
Availability: Ability to participate in an on-call rotation to support 24x7 operations, including weekend/evening coverage as required by the team schedule.
AI-Driven Process Optimization: Practical experience utilizing AI tooling or machine learning features within ITSM platforms to drive continuous improvement, automate routine workflows, or flag anomalous incident trends.
Industry Experience: 2+ years of experience in Healthcare and/or Lab Operations with functional knowledge of healthcare data, PHI, HIPAA, and CAP/CLIA regulatory environments.
Methodologies: Working knowledge of the Software Development Life Cycle (SDLC) and Agile methodologies.
Data Capabilities: Basic data analysis skills (such as experience utilizing SQL or Excel for simple data pulls and reporting) to support incident trend analysis.
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CHI - $75,000 - $110,000
The expected salary range above is applicable if the role is performed from Illinois and may vary for other locations (California, Colorado, New York). Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Tempus AI, Inc. (NASDAQ: TEM) is a technology company leading the adoption of AI to advance precision medicine.
Tempus is a technology company advancing precision medicine through the practical application of artificial intelligence in healthcare. With one of the world’s largest libraries of multimodal data, and an operating system to make that data accessible and useful, Tempus provides AI-enabled precision medicine solutions to physicians to deliver personalized patient care and in parallel facilitates discovery, development and delivery of optimal therapeutics. The goal is for each patient to benefit from the treatment of others who came before by providing physicians with tools that learn as the company gathers more data. For more information, visit tempus.com.
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Based on 1442 listings with disclosed salaries, most software jobs in Chicago, IL pay between $90k–$206k per year. Individual offers vary with seniority, company size, and specialization.
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Companies currently hiring include Salesforce, Braze, Publicis Groupe Holdings B.V., Northern Trust Asset Management, United Airlines, among others. Browse the listings above to see every active employer.
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