Brazil · Remote Solely
About the Role Hopper's Travel Operations Specialists sit at the intersection of customer advocacy and operational expertise — the go-to resource for CS teams and travellers navigating complex, high-stakes situations. In…
Skills: Escalation management, Customer advocacy, Sabre GDS, Amadeus, Travelport
Philippines · Remote Solely
Travel Operations Specialist About the Role Hopper's Travel Operations Specialists sit at the intersection of customer advocacy and operational expertise — the go-to resource for CS teams and travellers navigating comple…
Skills: Escalation management, Customer advocacy, GDS proficiency, Sabre, Amadeus
Montreal, Quebec, Canada · Hybrid
Spécialiste de l'expérience employé Le rôle HTS (Hopper Technology Solutions) applique son approche axée sur l'IA à la conception des systèmes et des expériences qui soutiennent ses propres équipes, et ce poste se trouve…
Skills: People Operations, HR Operations, Employee Experience, Workplace Operations, Data Analysis
Muscat, Muscat Governorate, Oman · Remote Solely
About the job As an Account Lead within the Fintech Team at HTS, you will be responsible for driving the success of our fintech solutions with airline partners. You will work closely with airlines to launch new products,…
Skills: Strategic partnerships, Product development, Stakeholder management, Data-driven decision-making, Project management
Doha, Qatar · Remote Solely
About the job As an Account Lead within the Fintech Team at HTS, you will be responsible for driving the success of our fintech solutions with airline partners. You will work closely with airlines to launch new products,…
Skills: Strategic partnerships, Product development, Fintech, Airline operations, Data-driven decision-making
Dubai, Dubai, United Arab Emirates · Remote Solely
About the job As an Account Lead within the Fintech Team at HTS, you will be responsible for driving the success of our fintech solutions with airline partners. You will work closely with airlines to launch new products,…
Skills: Strategic partnerships, Product development, Fintech, Airline industry knowledge, Stakeholder management
Saudi Arabia · Remote Solely
About the job As an Account Lead within the Fintech Team at HTS, you will be responsible for driving the success of our fintech solutions with airline partners. You will work closely with airlines to launch new products,…
Skills: Strategic partnerships, Product development, Fintech, Airline industry, Stakeholder management
United Kingdom · Remote OK
About the Role Hopper is looking for a Lead, Finance Analytics & Enablement AI/ML to own our data warehouse, business intelligence, GCP/AI optimization, and Finance AI enablement strategy. You will be a key business part…
Skills: SQL, Python, GCP, Data Science, LLM
Dublin, Leinster, Ireland · Remote OK
About the Role Hopper is looking for a Lead, Finance Analytics & Enablement AI/ML to own our data warehouse, business intelligence, GCP/AI optimization, and Finance AI enablement strategy. You will be a key business part…
Skills: SQL, Python, GCP, Data Science, LLM-based Systems
Spain · Remote OK
About the Role Hopper is looking for a Lead, Finance Analytics & Enablement AI/ML to own our data warehouse, business intelligence, GCP/AI optimization, and Finance AI enablement strategy. You will be a key business part…
Skills: SQL, Python, GCP, Data Science, LLM
Boston, Massachusetts, United States · Remote OK
About the Role Hopper is hiring an Assistant Controller to partner with the Global Corporate Controller at a critical inflection point — this is a builder role with a mandate to automate the close, build the data infrast…
Skills: Technical Accounting, Global Audit Management, Internal Controls, SOX Readiness, Multi-currency Consolidation
Toronto, Ontario, Canada · Remote OK
$220k–$270k/yr
About the Role Hopper is hiring an Assistant Controller to partner with the Global Corporate Controller at a critical inflection point — this is a builder role with a mandate to automate the close, build the data infrast…
Skills: Technical Accounting, External Audit Management, Internal Controls, SOX Readiness, Multi-currency Consolidation
New York, New York, United States · Remote OK
$210k–$250k/yr
About the Role Hopper is hiring an Assistant Controller to partner with the Global Corporate Controller at a critical inflection point — this is a builder role with a mandate to automate the close, build the data infrast…
Skills: Technical Accounting, External Audit Management, Internal Controls Framework, SOX Readiness, Multi-currency Consolidation
Montreal, Quebec, Canada · Remote OK
À propos du poste Hopper est à la recherche d'un·e Contrôleur·se adjoint·e pour collaborer avec le Contrôleur corporatif mondial à un moment charnière — il s'agit d'un rôle de bâtisseur·se, avec le mandat d'automatiser l…
Skills: Technical Accounting, External Audit Management, SOX Compliance, Internal Controls Design, GAAP Compliance
Uruguay · Remote OK
About the Role Join the Lodging and Cars Supply team at the heart of our lodging and cars business unit, where you will be instrumental in scaling a global hotel and cars ecosystem that handles high-volume, real-time tra…
Skills: Scala, JVM Languages, Java, Kotlin, Microservices Architecture
Spain · Remote OK
About the Role Join the Lodging and Cars Supply team at the heart of our lodging and cars business unit, where you will be instrumental in scaling a global hotel and cars ecosystem that handles high-volume, real-time tra…
Skills: Scala, Java, Kotlin, JVM Languages, Microservices Architecture
New York, New York, United States · Remote OK
$250k–$350k/yr
About the Role Join the Lodging and Cars Supply team at the heart of our lodging and cars business unit, where you will be instrumental in scaling a global hotel and cars ecosystem that handles high-volume, real-time tra…
Skills: Scala, Java, Kotlin, JVM Languages, Microservices Architecture
United States · Remote OK
About the Role Join the Lodging and Cars Supply team at the heart of our lodging and cars business unit, where you will be instrumental in scaling a global hotel and cars ecosystem that handles high-volume, real-time tra…
Skills: Scala, Java, Kotlin, JVM Languages, Microservices Architecture
Argentina · Remote Solely
About the Role Join the Lodging and Cars Supply team at the heart of our lodging and cars business unit, where you will be instrumental in scaling a global hotel and cars ecosystem that handles high-volume, real-time tra…
Skills: Scala, JVM Languages, Java, Kotlin, Microservices Architecture
Netherlands · Remote OK
About the Role Join the Lodging and Cars Supply team at the heart of our lodging and cars business unit, where you will be instrumental in scaling a global hotel and cars ecosystem that handles high-volume, real-time tra…
Skills: Scala, JVM Languages, Java, Kotlin, Microservices Architecture
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Manage internal escalations across air, hotel, and fulfillment channels while monitoring queues to resolve complex travel disruptions. Communicate directly with airlines, partners, and customers to ensure high-quality service and adherence to company standards.
Requires at least 1 year of experience in a customer-facing airline or travel agency role with hands-on proficiency in GDS systems like Sabre. Candidates must possess strong English communication skills and a solid understanding of ticketing rules, regulations, and travel geography.
Hopper's Travel Operations Specialists sit at the intersection of customer advocacy and operational expertise — the go-to resource for CS teams and travellers navigating complex, high-stakes situations. In this role, you'll own escalation management across air, hotel, fulfillment, and rapid response channels, ensuring every customer interaction upholds the trust and loyalty Hopper is built on. It's a role that demands deep travel knowledge, sharp judgment, and a genuine commitment to getting the right outcome for every user.
Document and manage internal escalations, acting as the primary intake representative for incidents and drafting SOPs to prevent recurring disruptions
Monitor multiple queues simultaneously — from automation errors to same-day voids and cancellations — adjusting priorities in real time as conditions shift
Interpret travel advisories and coordinate workflows that process high volumes of schedule changes driven by disruptions or disasters
Communicate directly with airlines, hotel providers, HTS partners, and Hopper customers via phone, email, and chat to gather the information needed to resolve escalated concerns
Service complex bookings — including net fares, multi-ticket itineraries, and commission-based arrangements — often within the same PNR
Support Hopper-specific products like Cancel for Any Reason and Price Freeze, applying sound judgment to unconventional scenarios
Go beyond the playbook when needed — if a customer needs something you haven't handled before, you find a way
At least 1 year of experience in a customer-facing or back-of-house airline or travel agency role
Hands-on proficiency with native Sabre as primary GDS, with working knowledge of Amadeus and Travelport (Apollo)
Solid understanding of fares, airline contracts, ticketing rules and regulations, and NDC/portal-based products
Strong written and spoken English communication skills; French bilingualism (CEFR B2+) is a meaningful asset
Familiarity with ticketing procedures across air, hotel, and ground transportation
North American geography knowledge, with the ability to apply it to real booking and routing decisions
The composure and empathy to handle difficult customer conversations professionally under pressure
A learning mindset — you treat new challenges as opportunities and actively seek to grow your expertise
Preferred: 3+ years at a leisure or corporate travel agency, with experience in complex exchanges, refunds, and both domestic and international reservations
Perks and benefits of working with us:
Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
Carrot Cash travel stipend.
Hopper will cover 100% of the employee premiums for EOR-offered health, dental, life and short term disability insurances with SulAmerica.
Hopper offers employees in Brazil monthly meal vouchers
Very generous parental leave
Flexdesk All Access Pass & Work-from-home stipend.
Entrepreneurial culture where pushing limits and taking risks is everyday business.
Open communication with management and company leadership.
Small, dynamic teams = massive impact.
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more.
Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS’ channels every year.
Our fintech products – including Cancel for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more.
Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials.
Come take off with us!
#LI-REMOTE
Hopper is a global travel platform that powers Hopper’s mobile app, as well as partners' direct channels via HTS (Hopper Technology Solutions). Hopper combines a best-in-class travel agency, industry-leading e-commerce, and proprietary financial services to help users travel better — and partners earn more. To do this, the company developed several unique fintech ancillaries that address everything from pricing volatility to avoiding trip disruptions. Through HTS, Hopper’s B2B business, the company supercharges its partners’ direct channels with its full suite of offerings. Hopper sells billions worth of travel and travel fintech every year. The Hopper app has over 120 million downloads, and 70% of users are Gen-Z and Millennials travelers. HTS powers many of the world’s leading brands with travel fintech ancillaries, partner-branded travel portals, and industry-leading e-commerce. Hopper’s proprietary fintech ancillaries include Price Freeze, Cancel for Any Reason, and Premium Disruption Assistance. To find out more about the Hopper app, visit Hopper.com; for more on HTS, visit hts.hopper.com.
Offices: Montreal, QC H2S 2X3, CA · Sofia, Sofia 1407, BG · Boston, Massachusetts 02110, US
Hopper is a global travel platform that powers Hopper’s mobile app, as well as partners' direct channels via HTS (Hopper Technology Solutions). Hopper combines a best-in-class travel agency, industry-leading e-commerce, and proprietary financial services to help users travel better — and partners earn more. To do this, the company developed several unique fintech ancillaries that address everything from pricing volatility to avoiding trip disruptions. Through HTS, Hopper’s B2B business, the company supercharges its partners’ direct channels with its full suite of offerings. Hopper sells billions worth of travel and travel fintech every year. The Hopper app has over 120 million downloads, and 70% of users are Gen-Z and Millennials travelers. HTS powers many of the world’s leading brands with travel fintech ancillaries, partner-branded travel portals, and industry-leading e-commerce. Hopper’s proprietary fintech ancillaries include Price Freeze, Cancel for Any Reason, and Premium Disruption Assistance. To find out more about the Hopper app, visit Hopper.com; for more on HTS, visit hts.hopper.com.
Offices: Montreal, QC H2S 2X3, CA · Sofia, Sofia 1407, BG · Boston, Massachusetts 02110, US
