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Austin, Texas, United States · On-site
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Dallas, Texas, United States · Remote OK
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Plano, Texas, United States · On-site
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Austin, Texas, United States · Hybrid
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Austin, Texas, United States · Hybrid
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Austin, Texas, United States · Hybrid
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San Antonio, Texas, United States · On-site
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Houston, Texas, United States · Hybrid
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Irving, Texas, United States · On-site
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Austin, Texas, United States · On-site
$58k–$98k/yr
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Irving, Texas, United States · On-site
TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates ri…
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San Antonio, Texas, United States · On-site
$74k–$112k/yr
The Senior Revenue and Pricing Analyst leads advanced revenue and pricing analysis to drive strategic decision-making, optimize profitability, and support enterprise-level initiatives. This role partners with leadership …
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Jacksonville, Florida, United States · Hybrid
$126k–$189k/yr
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Skills: Cloud Architecture, Generative AI, Agentic AI, AWS, Technical Roadmap Development
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The role serves as the global operational backbone for the law school program, focusing on product training, onboarding, and account health across all geographies. The CSM will build scaled post-sign partnership playbooks and translate school feedback into product improvements.
Requires 5+ years of experience in customer success or account management, preferably within high-growth SaaS or legal tech. Candidates must possess a 'build the machine' mindset and be comfortable presenting to sophisticated legal audiences.
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 2400+ customers in 70+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Harvey is redefining how the legal profession learns. Our law school program spans 100+ schools globally and is the foundation of how the next generation of lawyers will practice with AI.
The Law School Founding CSM is the global CS and activation function for the law school program. You serve all geo managers — US East, US West, and International — as the operational backbone for product training, onboarding, account health, and activation across every school in the portfolio. This is not a US role that also covers international; it is a global IC role that all geo managers draw on.
Think of it as a tag-team model: geo managers own the school relationships and program strategy; you own the deeper product delivery and account management. This is the first dedicated CS hire for law schools. You will build the playbook as you go. Reports to the Head of Legal Partnerships, Law Schools.
Build and run the scaled post-sign partnership model for long tail school partners across all geographies — playbooks, templated cadences, training materials, and activation milestones
Partner with Legal Engineers and Law School Managers to translate school feedback into program improvements and deeper embeds on key campuses.
Own portfolio-wide reporting: track usage trends, activation status, and account health globally; surface risks and opportunities to all geo managers and to Grace
Own product training and demo delivery across the full law school portfolio — onboarding sessions, faculty demos, librarian trainings, classroom embeds, and workspace setup.
Maintain the law school CRM across all geographies — account notes, POC data, meeting logs, and opportunity tracking
Lead end-of-term recap cycles, capturing Y1 learnings and aligning on Y2 activation goals with key internal stakeholders and Law School champions.
5+ years in customer success, account or program management, or client services — preferably in a high-growth SaaS, legal tech, or professional services environment
Build the machine mindset: you build systems, write playbooks, and hold yourself to metrics
Player-coach approach: You are a founding CSM for this team and will have a strong part in growing it.
Strong trainer and presenter — you can run a room of law professors or a 1:1 demo with a student org leader and make both count
Legal background or strong legal context is a plus, not a requirement — comfort explaining legal AI tools to a sophisticated legal audience matters more than a JD
Experience building scaled or tech-touch CS programs for large, distributed account portfolios
Clear, direct communicator who doesn't let follow-ups fall through the cracks
Comfortable working across time zones and geographies in close coordination with a distributed team
$160,000-185,000 USD
#LI-TM1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]
Harvey is domain-specific AI for legal and professional services. Adopted by Fortune 500 companies like AT&T, Verizon, Cox, Koch, KKR, Bridgewater, more than 200,000 lawyers across 2,400+ customers in 70 countries, and over 75% of AmLaw 100 law firms rely on Harvey to advance legal expertise faster across contract analysis, due diligence, compliance, and litigation. Backed by Sequoia Capital, OpenAI, GV, Kleiner Perkins, Coatue, and EQT, Harvey is the trusted partner in modernizing the legal industry.
Offices: 201 3rd St, Suites 500, San Francisco, California 94103, US · New York, NY 10010, US · London, GB · Sydney, AU · Tortonto, CA
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