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Product and Partner Development Director - Merchant Services
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Full-time
bachelor degree
Healthcare (Medical, Dental, Vision), Paid Time Off, Volunteer Time Off, Holidays, Employer-Matched Retirement Plan, Employee Stock Purchase Plan
Posted 24d ago
~40 hrs/week
Responsibilities
Serve as the primary subject matter expert for merchant services and gateway products to drive alignment across sales and business units. Responsible for communicating the product roadmap, gathering market insights, and documenting product updates for internal and external stakeholders.
Requirements
Requires a bachelor's degree or equivalent experience with at least 3 years in payment or merchant services. Preferred candidates have 5+ years of experience in fintech environments and a strong ability to translate complex product capabilities for diverse audiences.
Full job description
Why Join Us
Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.
We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
We offer competitive benefits starting on day one, designed to support your life both in and out of work.
42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.
The Product & Partner Development Director serves as the subject matter expert for merchant services and gateway products, driving product understanding across Business Units, Sales, and partners. This role is responsible for communicating the product roadmap, supporting partner and client discussions, and ensuring product updates and capabilities are clearly understood across the organization. The position also provides market and client insight to inform product strategy and development.
Serve as the primary product expert for merchant services, gateway, and related solutions. Support Sales, Business Units, and leadership by clearly explaining product capabilities, use cases, and positioning to drive alignment and adoption.
Own communication and socialization of the product roadmap across all Sales channels and Business Units. Ensure stakeholders understand priorities, upcoming enhancements, and how roadmap investments align to business and client needs
Support product discussions with partners and prospects, including banks, ISVs, and strategic clients. Deliver product overviews and articulate how solutions meet client needs within the broader merchant services ecosystem
Own creation and distribution of release notes and product updates for gateway and merchant services products. Ensure updates are clearly documented and communicated to internal stakeholders in a timely and consistent manner.
Gather input from Sales, Business Units, and partners on product gaps, client needs, and market trends. Participate in product discovery and design discussions, providing input to help inform product requirements and roadmap priorities
Monitor and report on product adoption, usage trends, and release uptake across merchant services solutions. Gather feedback from Sales, Business Units, and partners to identify adoption gaps and provide actionable insights to Product teams
Basic Qualifications:
Bachelor’s degree in Business or related field, or 4 years of experience in a related field
3 years of experience in payment services, merchant services or gateway-based products
Experience communicating product capabilities, updates and processes across internal stakeholders.
Preferred Qualifications:
5+ years of experience in merchant services, payment platforms, or fintech product environments
Strong ability to explain complex product capabilities and use cases to Sales, Business Units, and partners
Experience supporting partner or client-facing product discussions (e.g., banks, ISVs, or strategic clients)
Ability to analyze product adoption and usage trends and translate insights into actionable feedback
Strong communication and presentation skills, with the ability to tailor messaging to different audiences
Ability to document product information, processes, and release updates clearly and effectively
Strong problem-solving and analytical skills
Additional Basic Qualifications:
Must be 18 years of age or older
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
Deluxe, a trusted payments and data company, champions business so communities thrive. Our solutions help businesses pay, get paid, and grow. For more than 100 years, Deluxe customers have relied on our solutions and platforms at all stages of their lifecycle, from start-up to maturity. Our powerful scale supports millions of small businesses, thousands of vital financial institutions and hundreds of the world’s largest consumer brands, while processing more than $2 trillion in annual payment volume. Our reach, scale and distribution channels position Deluxe to be our customers’ most trusted business partner.
Offices: 801 Marquette Ave S, Minneapolis, Minnesota 55402, US · 5565 Glenridge Connector NE, Sandy Springs, Georgia 30342, US · 16505 W 113th St, Lenexa, Kansas 66219, US
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