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Lead a team of Case Managers in providing comprehensive on-site and community-based services to shelter residents. Ensure program compliance with government regulations and facilitate the expeditious placement of residents into permanent housing.
Requires a Bachelor's degree in social work or a related field, or equivalent experience. Preference is given to candidates with at least 2 years of case management experience and prior supervisory experience in a similar setting.
Program: Hamilton Hotel | 30 Hamilton Place, Manhattan, NY 10035
What You’ll Do
As Case Manager Supervisor, you’ll provide leadership to the Case Managers at one of our temporary housing (shelter) facilities. You’ll lead the team in delivering a comprehensive program of on-site and/or community-based services to ensure our residents receive the maximum benefit from their stay in one of our shelters. Services provided will include assessment, counseling, service planning, and linkages with entitlement, mental health, substance abuse, employment, medical, educational, child care, and early childhood services, including facility-based day care and recreational services. Your primary goal will be the successful and expeditious placement of our residents in permanent housing and the enhancement of their self-sufficiency.
Your responsibilities will include:
Ensuring the delivery of quality and appropriate services to clients through case conferences, team meetings, supervision, and case record audits.
Identifying service delivery gaps and developing appropriate service linkages.
Reviewing all resident complaints and incident reports and ensuring follow-up on all findings.
Identifying and documenting staff development issues and ensuring staff completion of agency-mandated courses, core curriculum, and other indicated training.
Ensuring program compliance with all relevant government regulations.
Ensuring accurate and timely submission of all program statistics and reports.
You’re a great fit for this role if you have:
Minimum of 2 years of case management, assessment, counseling, and crisis intervention preferred.
Supervisory experience in a case management setting is highly desired.
Knowledge and understanding of the family systems approach to practice preferred.
Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
Strong organizational and documentation skills.
Ability to work in a fast-paced environment.
Ability to take initiative, be dependable and resourceful, and pay keen attention to detail.
Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.
Valid US driver’s license a plus.
Computer literacy, particularly with Microsoft Office applications.
Able to provide evening and weekend coverage as needed.
Compensation
Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.
We Have GREAT BENEFITS!
Who We Are
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.
EOE. A Drug-Free Workplace.
One of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations
At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
Offices: 115 East 13th Street, New York, NY 10003, US
There are currently 7,641 open social services positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include New York City Housing Authority (NYCHA), Bowery Residents' Committee, Breaking Ground (NYC Permanent Supportive Housing), Samaritan Daytop Village, Inc., Police Athletic League, Inc., among others. Browse the listings above to see every active employer.
Yes — 1148 of the 7641 open social services positions offer remote or hybrid work (165 remote, 983 hybrid).
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