Clera home
·Dashboard

Jobs at Goodwill Industries of Greater New York and Northern New Jersey (Now Hiring) — 38 open

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Retail Stores - Key Holder

New York, New York, United States · On-site

$19/hr–$19/hr

Mid level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Retail Supervision, Customer Service, Team Leadership, Coaching And Training, Operational Execution

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Retail Stores - Thrift Store Sales Specialist

New York, New York, United States · On-site

$17/hr–$17/hr

Entry level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Customer Service, Retail Operations, Cash Handling, Merchandising, Inventory Replenishment

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Operations Associate

New Jersey, United States · On-site

$17/hr–$18/hr

Entry level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Forklift Operation, Warehouse Management, Inventory Handling, Safety Compliance, Loss Prevention

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Harlem NY - Intern Harlem PROS

New York, New York, United States · On-site

Entry level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Group Facilitation, Counseling, Crisis Intervention, Case Management, Assessment Inventories

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Peer Advocate

New York, New York, United States · On-site

$35k–$35k/yr

Entry level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Peer Support, Case Management, Psychosocial Rehabilitation, WHAM Facilitation, WRAP Facilitation

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Thrift Retail Store Sales Specialist

New York, United States · On-site

$17/hr–$17/hr

Entry level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Customer Service, Retail Operations, Cash Handling, Merchandising, Inventory Replenishment

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Salvage Material Handler

South Hackensack, New Jersey, United States · On-site

$17/hr–$18/hr

Entry level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Material Handling, Equipment Operation, Customer Service, Inventory Management, Safety Compliance

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Warehouse Lead

South Hackensack, New Jersey, United States · On-site

Mid level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Leadership, Inventory Management, Team Coaching, Operational Planning, Health and Safety Compliance

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Career Navigator (Case Manager)

New York, New York, United States · On-site

$52k–$55k/yr

Mid level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Case Management, Career Navigation, Vocational Counseling, Employment Services, Motivational Interviewing

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Manager of Orientation and Outreach

New York, New York, United States · Hybrid

$70k–$75k/yr

Mid level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Staff Supervision, Outreach Strategy, Intake Management, Case Management, Program Compliance

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Thrift Store Sales Specialist

Vestal, New York, United States · On-site

$17/hr–$17/hr

Entry level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Customer Service, Retail Operations, Cash Handling, Merchandising, Inventory Replenishment

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Social Worker

New York, New York, United States · On-site

$70k–$80k/yr

Mid level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Case Management, Crisis Intervention, Supportive Counseling, Intake Assessment, Trauma-Informed Practice

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Thrift Store Associate

New York, United States · On-site

$17/hr–$17/hr

Entry level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Donation Processing, Inventory Management, Pricing and Tagging, Quality Control, Customer Service

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Attended Donation Center Leader

New York, United States · On-site

$22/hr–$22/hr

Mid level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Operations Management, People Leadership, Customer Service, Financial Oversight, Recruitment

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Thrift Store Sales Specialist

Rockaway, New Jersey, United States · On-site

Entry level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Customer Service, Retail Operations, Cash Handling, Sales, Visual Merchandising

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

E-Commerce Associate

New Jersey, United States · On-site

$17/hr–$18/hr

Entry level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Product Photography, E-commerce Listing, Order Fulfillment, Quality Assurance, Inventory Management

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Wappinger Falls NY - Thrift Store Donation Attendant

New York, United States · On-site

$17/hr–$17/hr

Entry level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Customer Service, Inventory Management, Sorting, Pricing, Pallet Jack Operation

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Thrift Store Donation Attendant

New Jersey, United States · On-site

$17/hr–$17/hr

Entry level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Customer Service, Teamwork, Organization, Adaptability, Safety Awareness

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

E-Commerce Shipping & Fulfillment Associate

New Jersey, United States · On-site

$17/hr–$19/hr

Entry level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: E-commerce Fulfillment, Shipping Software, Packaging Techniques, Inventory Management, Dimensional Weight Optimization

Goodwill Industries of Greater New York and Northern New Jersey logoGoodwill Industries of Greater New York and Northern New Jersey

Thrift Store Donation Attendant

New York, United States · On-site

$17/hr–$17/hr

Entry level

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay em…

Skills: Customer Service, Inventory Management, Sorting, Pricing, Pallet Jack Operation

12

Showing 1–20 of 38

Goodwill Industries of Greater New York and Northern New Jersey logo

Retail Stores - Key Holder

Goodwill Industries of Greater New York and Northern New Jersey

New York, New York, United States • On-site

Apply
Mid level

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • $19/hr–$19/hr
  • Full-time
  • high school
  • Generous Time Off Policy, Medical Insurance, Dental Insurance, Vision Insurance, Parental Leaves, Company Sponsored Life Insurance
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

Supports the Store Manager in daily operations and ensures a high-quality customer experience by leading and coaching the sales team. Responsible for executing operational functions, managing customer flow, and maintaining store visual standards in the manager's absence.

Requirements

Requires at least one year of retail supervisory experience and a high school diploma or equivalent. Candidates must possess strong interpersonal skills and the ability to work a flexible schedule including weekends and holidays.

Full job description

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey.  We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities. 

 

LOCATION: 14th St- Goodwill Retail Store 

 

The Key Holder is responsible for supporting the Store Manager in the daily operation of the store and overall customer experience. He/she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate sales performance. This individual will help to train and coach associates to achieve all set expectations. The Key Holder has the ability to execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager.  

 

  • Lead a high performing customer first orientated team. Coach and provide feedback to the team as necessary to ensure all customers and donors serviced in the store are given the full CARE experience in line with brand strategies. Manage customer flow to ensure the best possible experience and that every customer is engaged. 
  • Lead by example by setting the standard to deliver excellent service to customers. 
  • Drive partnership on the selling floor between sales specialists and store associates. 
  • Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development. 
  • Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience. Partner with the Store Manager where necessary. 
  • In absence of the Store manager, responsible for executing all operations. 
  • Possess a strong understanding of the business and effectively communicate needs and ideas to elevate the business. 
  • Assist Store Manager in driving Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation. 
  • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations. 
  • Communicate product needs to the stock team ensuring that flow of product to the floor is quick and efficient. 
  • Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times. 
  • Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction. 
  • Enforce and support Store Manager in  holding team accountable to Company policies and procedures. 
  • Additional duties as required.  

 

Activities are subject to change / be added to meet business needs with management approval. 

Some Benchmarks

Customer Service: 

• Verbally great customer and offer assistance within 30 seconds. 

• Inform all customers of weekly sale color and newly produced color, make announcement every 15 minutes. 

• Offer customer a shopping cart or basket while in the store. 

• Keep sales floor and fitting rooms clean and free of clutter, hangers and clothes off the floor. 

• Answer the phone in a professional manner. 

 

If stationed on the register: 

• Greet all customers with a warm greeting, a smile, eye contact, positive attitude ask each customer if they are a Goodwill Rewards Member, if not, discuss benefits and offer to enroll the customer ask each customer to Round Up their purchase and discuss our Mission.  

• Thank each customer for their purchase, hand them the receipt, invite them back to the store 

• Keep register area clean and free of clutter. • Round Up  goal = 43% 

 

If requested to work production, the benchmarks are as follows: 

Empty Z rack = 15 min (85 pieces) 

Empty grey cart of wares = 15 min (35 pieces) 

Empty grey cart of shoes = 15 min (35 pieces) 

Sort: 1 blue bin = 1 hour Hang: 2 racks = 1 hr (170 pieces) 

Tagging: 15 min per z rack (4 z racks an hour, 340 pieces) 

Wares: 1 hour = 2 grey cart of wares (70 pieces/hr)  

Shoes: 1 hour = 2 grey cart of shoes (70 pieces/hr) 

Textiles: 2 hours = 1 complete rack of textiles 

Benchmarks are subject to change to meet business needs with management approval. 

 

Our Must Haves

 

  • Minimum 1+ year experience in retail store supervisory required. 
  • High School Diploma, equivalent, or combination of education and relevant experience required.
  • Skills Required: Describe the minimum skills required or preferred 
  • Proven ability to drive and exceed individual and store results. 
  • Proven ability to build lasting relationships with customers and colleagues. 
  • Ability to adapt to and engage with different customers. 
  • Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues. 
  • Demonstrated collaborative skills and ability to work well within a team. 
  • Ability to receive feedback and take action when appropriate. 
  • Accuracy and attention to detail required. 
  • Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays. 
  • Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment.
  • Special Working Conditions: Describe unusual working conditions or environmental factors. 
  • See Attached Physical Demand Analysis 

 

Special Working Conditions

 

  • Report all employee relation issues in a timely and effective manner, partnering with the Store Manager and HR when necessary.  
  • Assist the Store Manager to recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates.  
  • Continually provide feedback to the Store Manager on employee level of proficiency in their role and support with training and development.  
  • Assist in ensuring the integrity of staff’s time and attendance.  
  • Ensure Dress Codes and Uniforms are always professional, reflective of Brand image and always adhered to.  
  • Enforce of all company policies and procedures, standards of operations and support leadership team.  

 

What We Offer 

 

  • Generous Time off policy to use when you need it
  • Health, wellness and financial resources to help you achieve our personal goals 
  • Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
  • Retirement matching programs and contributions
  • Transit and commuter benefits

 

#IND2

 

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!  

 

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [email protected].  We are happy to assist and ensure you have an equal opportunity to apply.

Related keywords

Retail ManagementKey HolderCustomer ExperienceVisual MerchandisingGoodwill RewardsStore OperationsStaff DevelopmentInventory FlowRetail BenchmarksSustainable FashionNon-Profit Retail

About Goodwill Industries of Greater New York and Northern New Jersey

LinkedInVisit site

Fashion That Works!

Industry
Non-profit Organizations
Company size
1,001-5,000 employees
Founded
1915
Headquarters
Brooklyn, New York
LinkedIn followers
5,185

Goodwill Industries of Greater New York and Northern New Jersey, Inc. (Goodwill NYNJ) is a 501(c)(3) nonprofit organization which operates 27 retail stores and donation centers throughout the region powered by donations of clothing and household items. Goodwill NYNJ translates those donations into workforce development services for people with disabilities and the unemployed. For over 107 years, the agency’s mission has been to empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Annually, Goodwill NYNJ provides services to thousands of New York City Metropolitan Area residents - in workforce development, services for individuals with disabilities and retail training leading to employment to build better lives for participants and their families. Learn more about Goodwill NYNJ at http://www.goodwillnynj.org; follow us on Twitter: @GoodwillNYNJ; and find us on Facebook or Instagram: GoodwillNYNJ.

Offices: 25 Elm Pl, Brooklyn, New York 11201, US

RetailPeople with DisabilitiesYouth ServicesWorkforce Developmentdevelopmentand EducationEducationNon ProfitProfessional Services
View all jobs at Goodwill Industries of Greater New York and Northern New Jersey

About Goodwill Industries of Greater New York and Northern New Jersey

LinkedInVisit site

Fashion That Works!

Industry
Non-profit Organizations
Company size
1,001-5,000 employees
Founded
1915
Headquarters
Brooklyn, New York
LinkedIn followers
5,185

Goodwill Industries of Greater New York and Northern New Jersey, Inc. (Goodwill NYNJ) is a 501(c)(3) nonprofit organization which operates 27 retail stores and donation centers throughout the region powered by donations of clothing and household items. Goodwill NYNJ translates those donations into workforce development services for people with disabilities and the unemployed. For over 107 years, the agency’s mission has been to empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Annually, Goodwill NYNJ provides services to thousands of New York City Metropolitan Area residents - in workforce development, services for individuals with disabilities and retail training leading to employment to build better lives for participants and their families. Learn more about Goodwill NYNJ at http://www.goodwillnynj.org; follow us on Twitter: @GoodwillNYNJ; and find us on Facebook or Instagram: GoodwillNYNJ.

Offices: 25 Elm Pl, Brooklyn, New York 11201, US

RetailPeople with DisabilitiesYouth ServicesWorkforce Developmentdevelopmentand EducationEducationNon ProfitProfessional Services
View all jobs at Goodwill Industries of Greater New York and Northern New Jersey

Similar companies hiring

mouhamedzz (1027)The Salvation Army (800)Merakey (589)Apis Services, Inc. (519)Uniting (475)The Salvation Army USA Central Territory (471)Avera Holy Family Hospital (435)Sanctuary (326)Fellowship of Christian Athletes (324)World Food Programme (304)Community Options, Inc. (293)UNICEF (286)
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Referral

Platform

  • Pricing
  • Integrations
  • Partners
  • Acquihire

Clera

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Referral

Platform

  • Pricing
  • Integrations
  • Partners
  • Acquihire

Clera

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty