Superintendent (Live-In)

As a Superintendent, you’ll play a vital role in maintaining a safe, clean, and well-operated residential community for older adults. You’ll oversee the day-to-day maintenance and operation of the property, supervise maintenance staff, coordinate vendors and contractors, and ensure all building systems function efficiently. As the on-site leader for building operations, you’ll help create a safe, comfortable, and welcoming environment where residents can live independently with dignity.

This is a full-time live-in position. The Superintendent position includes regular on-call responsibilities and requires a high level of availability to respond to building and emergency needs. The Superintendent is required to reside on-site and respond to building emergencies as needed.

Shift Schedule:

Monday–Friday: 8:00 AM – 4:00 PM 

Hours Per Week: 35

🌟 Why You’ll Love Working at JASA

JASA is one of NYC’s largest and most trusted nonprofit organizations serving older adults. Our housing communities provide safe, affordable homes where older adults can age in place with dignity. As a Superintendent, you’ll play an essential role in maintaining high-quality living environments that support residents’ health, safety, and independence.

Top Reasons to Join Us:

Meaningful Impact:

• Help provide safe, clean, and well-maintained housing for older adults.
• Support residents’ quality of life by ensuring building systems operate safely and efficiently.
• Create a welcoming and comfortable environment where residents can thrive.

Hands-On Leadership:

• Oversee daily building operations and supervise maintenance staff.
• Coordinate vendors, contractors, inspections, and repairs to ensure quality work is completed.
• Play a key role in maintaining a safe and compliant residential community.

Variety Every Day:

• Manage building systems, apartment turnovers, inspections, preventive maintenance, and emergency response.
• Troubleshoot building issues and coordinate solutions across multiple areas of property operations.

Mission-Driven Team:

• Collaborate with Property Management, maintenance staff, vendors, contractors, and residents.
• Join an organization committed to teamwork, accountability, professionalism, and exceptional service.

What You’ll Be Doing

As a Superintendent, you’ll oversee building maintenance operations, supervise staff, coordinate repairs, and ensure a safe and comfortable environment for residents.

Building Operations & Maintenance

• Oversee the daily operation, maintenance, and monitoring of the property’s facilities, equipment, and building systems, including HVAC, plumbing, electrical, hot water, sprinkler, standpipe, and other building systems.
• Maintain heating plants and equipment to ensure adequate heat and hot water availability.
• Complete daily, weekly, and monthly maintenance logs and reports.
• Inspect building equipment regularly to ensure proper operation and preventive maintenance.
• Troubleshoot and diagnose building system issues and coordinate repairs through completion.
• Complete assigned work orders in a timely manner and notify the Property Manager when outside contractor assistance is required.
• Conduct weekly interior and exterior building inspections and provide reports to the Property Manager.
• Maintain building grounds, including landscaping, snow removal, and debris removal.
• Supervise building cleaning activities to ensure a clean, safe, and well-maintained environment.

Staff Supervision & Development

• Supervise the daily, weekly, and monthly work schedules of Porters.
• Delegate janitorial and maintenance assignments while ensuring proper completion of tasks.
• Provide training and support to employees on proper maintenance procedures and safety practices.
• Promote a safe work environment and maintain knowledge of OSHA requirements.
• Work with the Property Manager on employee performance, staff development, and resident-related matters.

Apartment Turnover & Unit Inspections

• Inspect vacant units before vacancy preparation and after completion of turnover work.
• Supervise contractor repairs to confirm work is completed timely and according to scope.
• Monitor and track progress of make-ready units and provide weekly status updates to the Property Manager.
• Complete final inspections and approve completed units for resident move-in.
• Conduct annual inspections of occupied units.
• Perform additional inspections as needed for third-party agency visits, inspections, and audits.

Maintenance Coordination & Tracking

• Complete and monitor work orders to ensure timely resolution.
• Notify the Property Manager when repairs require third-party contractor intervention.
• Inspect and monitor boilers, pumps, HVAC systems, elevators, heat pumps, electrical systems, and other building equipment.
• Make recommendations to the Property Manager regarding facility repairs and improvements.
• Solicit and submit proposals for repair work and building projects.
• Track repairs through completion and ensure quality standards are met.

Vendor & Contractor Relations

• Maintain professional relationships with vendors and contractors.
• Determine work scope for outside projects and obtain proposals as needed.
• Requisition supplies, materials, and services required for building operations.
• Inspect completed contractor work and approve jobs to confirm work has been completed according to specifications.

City, State & FDNY Compliance

• Serve as a liaison with City and State agencies and departments, including FDNY, DEP, and other regulatory agencies.
• Notify management of vendor and agency visits.
• Seek timely resolution of violations, including coordinating repairs, certifications, inspections, and required documentation.
• Maintain awareness of governmental regulations related to maintenance operations, health, safety, and environmental requirements.

Emergency Response & Resident Services

• Respond to all on-site emergencies, including fires, floods, disasters, and other urgent situations.
• Participate in emergency response protocols to ensure resident and building safety.
• Maintain professional and courteous relationships with residents.
• Provide customer service with sensitivity and understanding of the needs of older adults.
• Utilize building management systems and related software programs to monitor building performance, maintenance activities, and reporting requirements.
• Perform additional duties and responsibilities as assigned.

What You’ll Need

Education

• High School Diploma or G.E.D. equivalent required.

Experience

• Five (5) or more years of Superintendent experience, preferably in a large multi-family residential development.
• Experience supervising maintenance staff and overseeing building operations.
• Experience coordinating vendors, contractors, inspections, and repair projects preferred.

Licenses & Certifications

• The following FDNY certifications are required. Candidates hired into this position must obtain the certifications within the first 90 working days of employment:
  • S-12: Citywide Standpipe Systems Certification
  • S-13: Citywide Sprinkler Systems Certification
  • S-95: Supervision of Fire Alarm Systems Certification
• Boiler certification is preferred.
• Working knowledge of OSHA safety requirements.

Technical Knowledge & Skills

• Strong knowledge of building systems, including HVAC, boilers, appliances, electrical, plumbing, carpentry, and general construction.
• Strongly preferred experience maintaining:
  • VRF air source heat pump heating and cooling systems.
  • Air source heat pump domestic hot water systems.
  • Energy recovery ventilation systems.
  • Emergency backup generators.
  • Building Management Systems.
• Ability to troubleshoot building systems and coordinate repairs.
• Proficiency with computers and web-based systems, including building management and maintenance software.

Skills & Competencies

• Strong organizational skills with the ability to prioritize assignments, manage multiple projects, and meet deadlines.
• Ability to work independently and make sound decisions.
• Strong leadership and staff supervision skills.
• Excellent communication and interpersonal skills.
• Strong customer service focus and ability to maintain positive resident relationships.
• Ability to work effectively with residents, staff, vendors, contractors, and agency representatives.
• Sensitivity to and understanding of the needs of older adults.

Physical Requirements

• Must be able to live on-site and respond to building emergencies.
• Ability to lift and carry up to 50 pounds without assistance.
• Ability to stand, walk, climb stairs, and perform physical maintenance-related tasks.

Benefits at a Glance

JASA offers a comprehensive benefits package designed to support your well-being and future:

Health & Wellness

• Medical, Dental, and Vision coverage options
• Employee Wellness Programs (fitness + mental health support)
• Employee Assistance Program (EAP)

Retirement Savings

• 403(b) retirement plan
• Pension Plan

Generous Time Off

• Paid vacation time
• Holidays and floating holidays
• Paid time off for work-life balance

Professional Development

• Training and continuing education opportunities
• Career growth within the organization

Employee Recognition

• Employee recognition programs celebrating contributions

EEO Statement

JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.