Greenfield, Massachusetts, United States · On-site
$18/hr–$21/hr
Entry level$50K raised
POSITION SUMMARY: The Receptionist role is a crucial link between CHCFC patients and the care delivered by clinical staff at the health center. Receptionists are responsible for providing exceptional customer service. Th…
Skills: Customer Service, Patient Registration, Appointment Scheduling, Insurance Communication, Electronic Health Records
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ACCS Registered Nurse - South County Integrated Team
Southbridge, Massachusetts, United States · On-site
$39/hr–$44/hr
Mid level
Description and Responsibilities Are you a Registered Nurse looking for an environment that is not an office or hospital setting? Are you looking for the ability to make connections with your patients and work within an …
Looking for a position in Boston and the surrounding areas which is fun, rewarding, and packed with excitement? At Super Soccer Stars and Amazing Athletes, children ages 18 months to 8 years old are taught the basic fund…
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Skills: Activities of Daily Living (ADLs), Incontinence Care, Dementia Care, Alzheimer's Care, Companionship
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Skills: Activities of Daily Living (ADLs), Incontinence Care, Alzheimer's Care, Dementia Care, Companionship
We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism. In this role, …
Skills: Behavior Intervention, Communication Training, Social Skills Training, Daily Living Skills Training, Patient Care
We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism. In this role, …
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BAYADA Home Health Care is currently seeking a Client Services Manager in our Assistive Home Care office in Plymouth, MA. If you are looking for an exciting career opportunity in a growing industry, a Client Services Man…
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Somerville, Massachusetts, United States · On-site
$20/hr–$29/hr
Entry level$8M raised
We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism. In this role, …
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Somerville, Massachusetts, United States · On-site
$20/hr–$29/hr
Entry level$8M raised
We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism. In this role, …
Skills: Behavior Intervention, Communication Training, Social Skills Training, Daily Living Skills Training, Patience
We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism. In this role, …
Skills: Behavior Intervention, Communication Training, Social Skills Training, Daily Living Skills Training, Patience
We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism. In this role, …
Skills: Behavior Intervention, Communication Training, Social Skills Training, Daily Living Skills Training, Patience
We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism. In this role, …
Skills: Behavior Intervention, Communication Training, Social Skills Training, Daily Living Skills Training, Patience
We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism. In this role, …
Skills: Behavior Intervention, Communication Training, Social Skills Training, Daily Living Skills Training, Patience
We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism. In this role, …
Skills: Behavior Intervention, Communication Training, Social Skills Training, Daily Living Skills Training, Patience
We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism. In this role, …
Skills: Behavior Intervention, Communication Training, Social Skills Training, Daily Living Skills Training, Patience
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$18/hr–$21/hr
Full-time
high school, associate degree
Posted 27d ago
~40 hrs/week
Responsibilities
The Receptionist manages the patient check-in and check-out process to ensure a positive patient experience. Key duties include scheduling appointments, updating electronic health records, and processing patient payments.
Requirements
A high school diploma is required, while an associate degree or medical office training is preferred. Candidates must demonstrate sensitivity to low-income populations and strong interpersonal skills.
Full job description
POSITION SUMMARY:
The Receptionist role is a crucial link between CHCFC patients and the care delivered by clinical staff at the health center. Receptionists are responsible for providing exceptional customer service. The receptionist’s primary responsibility is to ensure a positive patient experience during the face-to-face interaction that occurs with the check-in and check-out processes.
REPORTS TO:
Patient Services Department Site Lead
FLSA STATUS:
Non-exempt
PRIMARY RESPONSIBILITIES:
Greets patients and visitors in a professional and welcoming manner
Prepares and processes all required patient registration information
Responsible for checking patients in upon arrival, and checking patients out before they depart the Health Center
Schedules patient appointments and follow up treatment
Communicates insurance concerns or issues to patients during the check in process.
During phone volume surges that outpace the Central Patient Service Department capacity, the receptionist also answers phone calls and retrieves messages from a multi-user queue in a professional and welcoming manner, and redirects calls as needed
Creates Good Faith Estimates for patients who are responsible for the payment of fees for treatment
Accurately enters and updates patient information in the Electronic Health Record, to include insurance, pharmacy, or patient demographic changes reported during check-in or check-out
Refers patients to Community Health Worker department to address gaps in insurance and other social determinants of health concerns
Reviews patient records four days prior to their scheduled appointment for appropriate, accurate, and complete documentation. Follows up on any missing, incomplete, or inaccurate information
Monitors reception and waiting areas to provide timely updates on appointment delays or patient concerns
Records and processes patient payments through a third party payment system, and reconciles all cash, credit, and check payments with system records at the end of each shift
Adheres to CHCFC policies and procedures pertaining to patient care
Maintains HIPPA compliance for patient safety
Utilizes appropriate translation services, via telephone or in person, for patients who require language interpretation
Facilitates communication among multiple workgroups within the Health Center and throughout the community
Performs other related duties as required or assigned by the Site Lead
Requires travel to other CHCFC sites. Attendance required at any CHCFC site(s) as assigned
REQUIRED SKILLS, EDUCATION & EXPERIENCE:
Skills: Strong commitment to CHCFC Mission required. Strong interpersonal and communication skills required. Knowledge of HIPAA, office operations, ability to navigate within an Electronic Patient Record, and advanced computer operations preferred.
Education: High school diploma or equivalent required; Associate’s degree or advanced training in skills related to medical/dental office setting preferred.
Experience: Ability to work with a diverse population and sensitivity to low-income populations required. Medical or dental office experience preferred. Public health or Federally Qualified Health Center experience preferred. Bilingual/bicultural background preferred.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, walk, sit, use the hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Must be able to lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORKING CONDITIONS:
While performing the required duties of this job, the employee is exposed to weather conditions prevalent when traveling between Health Center locations where medical care is provided. This position performs tasks that involve exposure to blood, body fluids or tissues.
This job description is subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the employee works. Performs other duties as assigned.
Related keywords
HealthcareElectronic Health RecordHIPAAPatient ServicesMedical OfficeDental OfficeFederally Qualified Health CenterGood Faith EstimatesPatient DemographicsCommunity Health WorkerBilingual
The Community Health Center of Franklin County’s (CHCFC) mission is to care for the health of our community.
Industry
Hospitals and Health Care
Company size
51-200 employees
Founded
1997
Headquarters
Greenfield, Massachusetts
LinkedIn followers
335
Total funding
$50K
The Community Health Center of Franklin County’s (CHCFC) mission is to care for the health of our community, that’s why we say “your health, our mission, all welcome”.
We are here to provide excellent medical care to all of our patients, regardless of insurance status or income. But it’s more than that… we believe patients have the right to care and resources that are dignified, respectful, compassionate, accessible, and trustworthy for all in a safe and non-threatening environment regardless of their age, appearance, diagnosis, addiction, disabilities, gender identity, language, national origin, race, religion, sex assigned at birth, sexual orientation, or weight/size.
We recognize that seemingly small barriers can present major obstacles in getting the care that is needed, so we intentionally implement and participate in programs that meet the needs of our community members who are seeking our care.
Offices: 102 Main St, Greenfield, Massachusetts 01301, US · 119 New Athol Rd, Orange, Massachusetts 01364, US · 8 Burnham St, Turners Falls, Massachusetts 01376, US
How much do Social Services jobs in Massachusetts pay?
Based on 1743 listings with disclosed salaries, most social services jobs in Massachusetts pay between $59k–$107k per year. Individual offers vary with seniority, company size, and specialization.
How many Social Services jobs are open in Massachusetts right now?
There are currently 8,850 open social services positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Social Services roles in Massachusetts?
Companies currently hiring include MassDEP, Venture Community Services, Guardian Angel Senior Services, Vinfen, Seven Hills Foundation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Social Services jobs in Massachusetts?
Yes — 980 of the 8850 open social services positions offer remote or hybrid work (149 remote, 831 hybrid).
How do I apply for Social Services jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.