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Full-time
bachelor degree
Posted 9d ago
Apply by Sep 3
~40 hrs/week
Responsibilities
The Order Management Coordinator is responsible for managing the end-to-end order process, including quote verification, order monitoring, and lease activation. They also handle contract administration, month-end procedures, and customer service tasks to ensure accurate reporting and service delivery.
Requirements
Candidates must hold a bachelor's degree in a business-related discipline and possess strong analytical and data entry skills. Previous industry experience in sales or customer-centric roles is required, along with excellent organizational and communication abilities.
Full job description
Essential duties
Operational
• Own the end-to-end Order Management Process o Check and ensure quote is complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order o Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely invoicing o Escalate orders that are pending credit clearance for internal and external lease o Monitor and clean up incomplete orders o Manage the loan/trial machine deliveries and collections from the customer’s site o Handle return process o Manage External Lease orders through to activation to ensure orders are activated and Canon receives prompt payment by lease partner • Process Movement Requests for customer collections using correct process and ensuring install base records are updated. • Checking the clean order requirements and working with external and internal customers to cleanse data or obtain additional information. • Contract Administration o Liaise with Contract Management on the creation of complex orders o Liaise on transport SLA results and resolving any customer transport claims o Administer month end procedures such as customer query accruals, support sheet accruals and retro accruals. o Responsibility for account maintenance such as pricing schemes to ensure correct reporting.
Adhoc and Customer Service
• Attend customer review meetings to audit queries and recommend enhancements to services provided. • Use reports for order status tracking and resolve any related issues.
Qualifications
Essential
● Specialist Knowledge: product and solutions knowledge to understand implications for order process ● Previous Industry Experience: Sales and customer centric, accurate data entry and strong analytical skills. ● Bachelor’s Degree holder in any business-related discipline
Personal qualities:
● Highly customer focused and delivery oriented ● Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations ● Excellent organisation and planning skills ● Attention to detail and quality conscious ● Able to interpret, manipulate & use different forms of complex data
Related keywords
Order ManagementContract AdministrationSLAInvoicingLease OrdersData CleansingAccount MaintenancePricing SchemesCustomer Review MeetingsOrder Status TrackingProduct KnowledgeSolutions KnowledgeSalesCustomer ServiceReportingMovement Requests
Business Process Outsourcing | Philippines | A subsidiary of Canon Australia
Industry
Outsourcing and Offshoring Consulting
Company size
501-1,000 employees
Founded
2010
Headquarters
Taguig, Metro Manila
LinkedIn followers
12,857
Canon Business Service Centre Philippines, Inc. is a subsidiary company operating under Canon Australia Pty. Ltd. We are one of the world’s leading business process outsourcing (BPO) companies that caters to customers across APAC, Europe, and U.S. We offer smart business sourcing solutions to our customers for them to achieve efficient business processes, freedom to focus on their core business, and reach their business goals.
Established in July 2010 in the Philippines, the company started operations with only 15 employees servicing one client. From then on, we have grown exponentially to over 800 employees and continues to grow across sites in Manila and Pampanga.
The company obtained ISO 9001:2008 certification from SAI Global Limited, which is focused on meeting customer expectations and delivering customer satisfaction.
Canon Business Service Centre Philippines, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to age, color, race, ethic or national origin, gender orientation/identity, religion, civil status and/or disability.
Offices: 3rd Floor, One Campus Place Tower A, McKinley Hill, Taguig City 1630 Philippines, Taguig, Metro Manila 1630 , PH · Nepo Center, Teresa St., Angeles City, Pampanga 2009, PH
Managed ServicesTransaction Servicesand Information Technology Operations
How many Sales jobs are open in Taguig, Philippines right now?
There are currently 220 open sales positions in Taguig, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Taguig, Philippines?
Companies currently hiring include HSBC, Virtual Colleague Philippines, Delivery Hero, 3M, AudioCodes, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Taguig, Philippines?
Yes — 80 of the 220 open sales positions offer remote or hybrid work (29 remote, 51 hybrid).
How do I apply for Sales jobs in Taguig, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.