New York, New York, United States · Hybrid
$200k–$275k/yr
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New York, New York, United States · Hybrid
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New York, New York, United States · On-site
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New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
$45k–$50k/yr
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New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
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New York, New York, United States · Hybrid
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New York, New York, United States · On-site
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New York, New York, United States · On-site
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New York, New York, United States · Remote OK
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New York, New York, United States · On-site
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New York, New York, United States · On-site
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Lead the global client success organization to drive retention, revenue growth, and operational excellence across the publishing business. Oversee account management, campaign delivery, and commercial operations while managing executive relationships with strategic global clients.
Requires over 12 years of experience in client success or commercial leadership, specifically within digital publishing, media, or technology. Must have a proven track record of managing large global teams and implementing scalable operational processes.
We're Future, a global leader in specialist media. Our 3,000+ employees power more than 200 trusted brands, helping millions of people discover expert content that informs, inspires, and drives action. Through our websites, magazines, events, newsletters, podcasts, and social channels, we connect passionate audiences with the topics they care about most.
We are looking for a Global Head of Client Success to lead our worldwide Client Success organisation. In this role, you will be responsible for building a client success function that delivers exceptional customer experiences while driving retention, revenue growth and operational excellence across our global publishing business. You will oversee account management, campaign delivery, client success, project management and commercial operations, ensuring our teams consistently deliver high-impact advertising, branded content, commerce, events and AI-powered marketing solutions across multiple markets.
This role is both strategic and operational—setting the vision for client success while developing scalable processes, high-performing teams and industry-leading client relationships.
You will report to the Global SVP of Future Creative
The expected range for this role is $200,000 - $275,000
Internal job family level Commercial 2
This is a hybrid role from our New York office, working three days from the office and two from home.
Diversity and InclusionDiversity is central to who we are. We believe different perspectives spark new ideas, fuel creativity, and drive innovation. That's why we're committed to building an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We're dedicated to fair and inclusive hiring practices and welcome talent from all backgrounds, because diverse teams build stronger futures.
Please let us know if you need any reasonable adjustments.
#LI-Hybrid
The global leader in specialist media. Expertly produced original content across 200+ brands.
We are Future. The global platform for specialist media. We create expert original content that connects people to their passions across a portfolio of over 200 phenomenal brands. Through our websites, magazines, events, and social spaces we reach 1 in 3 adults online in the UK and the US. Founded in 1985, we have grown significantly to a global business with over 3,000 colleagues. We are the largest magazine publisher in the UK with a combined circulation of more than 3 million across our publications. We innovate through our proprietary technology and diversify our audiences across new platforms every year. We’ve got an ambitious plan to build on our growth momentum and unlock new opportunities.
Offices: London, England, GB · New York, US · Bath, GB · Sydney, AU · Los Angeles, US
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