B2B Customer Service Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management s…
Skills: Sales Support, Order Entry, Customer Service, Purchase Order Processing, RMA Processing
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$39k–$55k/yr
Full-time
associate degree
Posted 32d ago
~40 hrs/week
Responsibilities
The Inside Sales Representative provides sales support by processing quotes, entering purchase orders, and managing RMA requests. They facilitate communication between customers and internal departments to ensure efficient order fulfillment and customer satisfaction.
Requirements
Candidates need an associate's degree or 2-3 years of experience in sales or customer service. Proficiency in MS Office and strong technical curiosity for engineered solutions are required.
Full job description
B2B Customer Service
Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.
Durex Industries has over 40 years’ expertise in the thermal control business. A trusted custom thermal solutions supplier and engineering design partner for customers across a range of industry sectors, it also offers engineering, manufacturing, testing and laboratory and quality assurance services.
Durex serves businesses in sectors including process industries, life sciences, plastics processing, food and packaging, aerospace, defense, and security. Its innovative bespoke solutions – such as retrofitting heating elements to prevent outdoor beverage dispensers from failing in low temperatures and custom-made circulation heaters to heat fuel in large ship engines.
Join us as we continue to provide solutions to our customers and the world!
The Role:
Reporting to the Inside Sales Manager, the Customer Service Representative will provide sales support to Customers, Inside Sales Engineers
and Field Sales Engineers.
As the Customer Service Representative, you will process
customer requests for quote, review and enter purchase orders, process Return
Material Authorization (RMA) requests, and facilitate order expedites as
required to provide internal and external customers with the best possible
customer service.
Your Responsibilities:
Secure purchase orders and manage customers’ expectations
Coordinates customer requirements with sales, manufacturing, marketing & engineering
Processes requests for quote
Conducts extensive reviews of customer purchase orders for accuracy
Performs accurate and efficient customer order entry
Administrates order expedite requests
Provides notification of late shipments to customers
Facilitates communication between Credit Department and customers on payment delays
Initiates Return Material Authorizations
Addresses customer inquiries promptly
Initiates review of pricing, when appropriate, to ensure profitability
Continually seeks and shares strategies for enhanced sales and service
Notifies sales management immediately of any business at risk situations
Supports reception desk and Customer Service as necessary
Requirements:
Associate’s degree in a related field or 2-3 years direct sales or customer service experience and/or a combination of education and experience
Strong technical curiosity and problem‑solving ability to learn, support, and configure engineered solutions for customer applications
Familiar with the use of Windows based PC’s and programs (MS Office programs mandatory)
Must be able to multi-task as well as possess a strong sense of urgency
Excellent verbal and written communications skills with a strong service mindset
Must work well within a team or independently and demonstrate initiative and drive for results
Ability to communicate clearly and effectively in a professional business environment
Approachable and friendly with strong customer service orientation
Ability to complete individual responsibilities while collaborating with Team Members
Detail orientated and enjoys a hardworking, fast-paced environment
Pay Range: $39,000 - $55,000
At Durex Industries, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment.
Durex Industries is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.
Performance. No Exceptions.
Ready for heat that delivers every time? Chromalox Can
Industry
Appliances, Electrical, and Electronics Manufacturing
Company size
1,001-5,000 employees
Founded
1915
Headquarters
Pittsburgh, PA
LinkedIn followers
14,981
When industrial operations depend on heat that simply cannot fail, Chromalox brings unmatched technical knowledge and high‑performance electric heating solutions that stand the test of time in the harshest conditions. Our technologies deliver resilience and consistency while enabling practical, real‑world progress toward decarbonization.
industrial electric heater manufacturercustom design of heaters and controlsindustrial control panel manufacturerindustrial equipment heating equipment service and supportTemperature Management SolutionsProcess Heating SolutionsComponent Heating Solutionsand Heat TraceElectronicsHardware
Based on 4116 listings with disclosed salaries, most sales jobs in Illinois pay between $55k–$167k per year. Individual offers vary with seniority, company size, and specialization.
How many Sales jobs are open in Illinois right now?
There are currently 10,481 open sales positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Illinois?
Companies currently hiring include AutoZone, Circle K, Macy's, Lowe's Companies, Inc., T-Mobile, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Illinois?
Yes — 2431 of the 10481 open sales positions offer remote or hybrid work (1069 remote, 1362 hybrid).
How do I apply for Sales jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.