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Full-time
professional certificate
Posted 21d ago
Apply by Sep 30
~30 hrs/week
Responsibilities
Oversee the Tech Shop department by supervising team members and ensuring high-quality customer service on the sales floor. Provide technical support and in-shop repairs for computers and peripherals while managing inventory and merchandising.
Requirements
Requires at least 2 years of computer repair experience and A+ or Apple certification (or ability to obtain it within 60 days). Candidates must be proficient in Windows and Apple operating systems and possess strong retail and communication skills.
Full job description
Introduction
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.
Overview
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Tech Shop Department Manager. The Tech Shop Department Manager must be knowledgeable about department and store operations, to provide outstanding customer service to the academic and co-curricular community. You will ensure that your area of responsibility is maintained, properly merchandised, and operationally sound.
Responsibilities
As a Department Manager in our Tech Shop you will spend the majority of your time on the sales floor supporting all technology needs, supervising Tech team members, and modeling Wow customer service. You will provide direct oversight to the Tech Shop department, and ensure that our team members are current on all product trends and technology that our customers want. You will engage with customers to explain, advise, and assist them with making appropriate technology purchases. A Department Manager must also be knowledgeable about general store operations; enforce loss prevention procedures; and ensure that areas of the store are maintained and well merchandised.
Expectations:
Provide on-site support for in-shop repair on a wide variety of computers and peripherals using advanced computer and electronic repair techniques and test equipment.
Ensure that quality service is provided in a timely manner; resources are effectively utilized; and that warranty services are conducted for full reimbursement from manufacturers.
Build relationships with third party vendors for technical information and repair solutions, while following established procedures to obtain parts; return defective/replaced parts; prepare accurate quotes, invoices, and billing.
Remain knowledgeable of new and emerging technologies, diagnostic, and test procedures.
Maintain a presence on the sales floor to greet customers, answer questions, communicate technical requirements/information to non-technical buyers, and assist with purchases when necessary.
Assign work and provide focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store according to specific criteria.
Provide periodic assistance with processing sales transactions involving cash, credit, or financial aid payments.
Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.
Physical Demands:
Frequent movement within the store to access various departments, areas, and/or products.
Frequent lifting and moving of personal computer hardware.
Frequent reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to remain in a stationary position for extended periods.
COVID-19 Considerations:
Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
Qualifications
Candidates must be a minimum of 18 years of age to be considered for employment.
Experience in a retail setting, marketing, and/or IT preferred.
2-year experience as a computer repair technician; an equivalent combination of education, certification and experience will be considered.
A+ and/or Apple certified or able to achieve certification within 60 days required.
Experienced with Windows 7, 8, & 10 & Apple O/S & IMac.
Must have hardware diagnostics and repair experience.
Basic programming and web page development maintenance a plus.
Experienced with parts ordering and inventory control.
Knowledgeable of and able to use POS sales, billing, and inventory systems.
High energy, self-starter who is adept at work on independent and on team tasks.
Friendly personality, with strong written and verbal communication skills.
Outstanding customer service skills to work with vendors, customers, and team members.
Above average math and computer skills.
Ability to work a flexible schedule including evenings, weekends, and holiday
EEO Statement
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
BNC is a provider of retail & academic solutions, research and insights to campus stores, serving 6M students & faculty.
Industry
Retail
Company size
10,001+ employees
Founded
1971
Headquarters
Florham Park, NJ
LinkedIn followers
20,632
Barnes & Noble College, a Barnes & Noble Education (NYSE:BNED) company, is a leading operator of college bookstores in the United States. Barnes & Noble College currently operates more than 1,100 physical and virtual campus bookstores, serving nearly 6 million students nationwide. General information on Barnes & Noble College can be obtained by visiting: www.bncollege.com.
At Barnes & Noble College, our focus is on delivering services and solutions that help colleges and universities meet and exceed their highest priority goals. Whether it’s facilitating a better student academic journey, delivering superior customer experiences, or building lifetime relationships with parents, fans and alumni, our unique approach and set of proprietary assets allow us to support our partners in a more localized, relevant, and highly differentiated manner.
Offices: 180 Park Avenue, Suite 301, Florham Park, NJ 07932, US
Based on 802 listings with disclosed salaries, most retail jobs in North Carolina pay between $43k–$117k per year. Individual offers vary with seniority, company size, and specialization.
How many Retail jobs are open in North Carolina right now?
There are currently 15,483 open retail positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in North Carolina?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Great Clips Inc., Lowes Foods, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Retail jobs in North Carolina?
Yes — 246 of the 15483 open retail positions offer remote or hybrid work (62 remote, 184 hybrid).
How do I apply for Retail jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.