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Full-time
high school, professional certificate
Posted 24d ago
~40 hrs/week
Responsibilities
Provide multi-tier technical support for hardware, software, and network infrastructure to SpaceX employees. Manage the full lifecycle of IT assets, including procurement, deployment, and maintenance of computer and mobile devices.
Requirements
Requires a high school diploma and at least one year of professional experience in enterprise IT environments. Candidates must be physically fit to lift 25 lbs and meet U.S. Government export regulations (ITAR).
Full job description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
IT SUPPORT TECHNICIAN
SpaceX is looking for an experienced IT support technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in organizations capable of meeting the demanding needs of “high caliber engineers” and supporting critical operations such as launch and mission operations and 24x7 manufacturing operations. This team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies.
The person in this position must have strong overall IT technical skills, while also having excellent customer service/interaction skills and superior organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position.
RESPONSIBILITIES:
Provide 1st and 2nd, and 3rd tier support to SpaceX employees.
Manage on site inventory and the total lifecycle of IT assets.
Procure, configure and deploy computer hardware and mobile cellular devices.
Troubleshoot software and hardware issues, in person and remotely.
Configure and troubleshoot desktop, label and large multifunction printers.
Network support and troubleshooting. From device connectivity to VLAN configuration.
Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.
BASIC QUALIFICATIONS:
High school diploma or equivalency certificate.
1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
Experience supporting Microsoft technologies.
PREFERRED SKILLS AND EXPERIENCE:
Experience supporting Mac iOS and Linux environments.
Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
Able to work independently while maintaining patience with the constant interruptions.
Due to the high visibility of this position, excellent written, verbal and phone communications skills.
ADDITIONAL REQUIREMENTS:
Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment).
Must have valid driver's license.
Ability to pass Air Force background check for Cape Canaveral.
Must be willing to work all shifts, overtime, and/or weekends as needed.
ITAR REQUIREMENTS:
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].
SpaceX designs, manufactures and launches the world’s most advanced rockets and spacecraft
Industry
Aviation and Aerospace Component Manufacturing
Company size
1,001-5,000 employees
Founded
2002
Headquarters
Hawthorne, California
LinkedIn followers
3,602,796
Total funding
$12B
SpaceX designs, manufactures and launches the world’s most advanced rockets and spacecraft. The company was founded in 2002 by Elon Musk to revolutionize space transportation, with the ultimate goal of making life multiplanetary.
SpaceX has gained worldwide attention for a series of historic milestones. It is the only private company ever to return a spacecraft from low-Earth orbit, which it first accomplished in December 2010. The company made history again in May 2012 when its Dragon spacecraft attached to the International Space Station, exchanged cargo payloads, and returned safely to Earth — a technically challenging feat previously accomplished only by governments. Since then Dragon has delivered cargo to and from the space station multiple times, providing regular cargo resupply missions for NASA.
For more information, visit www.spacex.com.
Offices: Rocket Road, Hawthorne, California, US · Rocket Road, McGregor, TX, US · Rocket Road, Cape Canaveral AFS, FL 32920, US · 1030 15th St NW, Washington, DC 20005, US · 731 Kelp Road SLC-4E, Vandenberg AFB, CA 93437, US
Falcon 9 and Falcon Heavy RocketsDragon Cargo and Crew SpacecraftMerlin Rocket EnginesDraco and SuperDraco ThrustersPICA-X high performance heat shield materialand Satellite DevelopmentSpace TravelInformation TechnologyNational SecurityTransportation
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