Miami-Dade County, Florida, United States · On-site
Senior$2.3B raised
ABOUT FTAI AVIATION LTD. (NASDAQ: FTAI) FTAI owns and maintains commercial jet engines with a focus on the Maintenance, Repair and Exchange (MRE) of CFM56 and V2500 engines. FTAI’s propriety portfolio of products, …
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Full-time
professional certificate
Posted 15d ago
~40 hrs/week
Responsibilities
The IT Service Delivery Specialist provides high-touch technical support for executives and staff while managing onsite technology requests. They are responsible for optimizing IT processes, managing onboarding/offboarding, and monitoring service metrics to ensure operational excellence.
Requirements
Candidates need over 5 years of experience in end-user computing or service delivery with proficiency in Microsoft 365, Azure, and ITSM tools. Legal U.S. work authorization and the ability to perform physical tasks in a shop environment are required.
Full job description
ABOUT FTAI AVIATION LTD. (NASDAQ: FTAI)
FTAI owns and maintains commercial jet engines with a focus on the Maintenance, Repair and Exchange (MRE) of CFM56 and V2500 engines. FTAI’s propriety portfolio of products, including The Module Factory and a joint venture to distribute engine PMA helps make CFM56 and V2500 engine maintenance simpler, more cost-effective, significantly faster, and more environmentally friendly. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines at attractive prices. FTAI invests in aviation assets and aerospace products that generate strong and stable cash flows with the potential for earnings growth and asset appreciation.
FTAI operates globally and has offices in New York, Miami, Montreal, Singapore, Dubai, United Kingdom and Ireland.
JOB OVERVIEW
The IT Service Delivery Specialist is responsible for ensuring seamless IT service delivery and white-glove support for executives and staff. They will drive operational excellence by resolving real-time issues, maintaining high service standards, and continuously improving IT processes and user satisfaction.
Responsibilities:
Provide personalized, executive-level ITassistanceto meettechnologyneeds promptly.
Offer advancedtroubleshooting forhardware, software, network, and endpoint issues to minimize downtime.
Identifyand implementbestpractices and innovative solutions tooptimizeIT service delivery.
Act as the main contact for all onsite technology requests and coordinate resources.
Route complex incidents to the Service Desk or relevant teams and ensure end-to-end resolution.
Support network and system security operations;assistwith data protection, access controls, and backup management.
Manage employee onboarding, offboarding, and access requests, enforcing security standards.
Monitor and report on service metrics (SLAs, KPIs), analyzing trends tomaintainbest-in-class support.
Administer andoptimizethe IT ticketing system for operational efficiency.
Maintainaccurateservice documentation, runbooks, and standard operating procedures.
Inspect andvalidatehardware and software assets, recommending upgrades as needed.
Qualifications:
5+ years in an end-usercomputeror service delivery role
Proficiencywith Service Desk ticketing platforms (e.g., ServiceNow, Jira)
Strong understanding of SLA, KPI, and SOW management
Hands-on experience with Microsoft 365, Azure AD/Entra ID, Intune MDM
Fluent English and legal U.S. work authorization
Preferred:
Experience supporting 500+ users in a global enterprise
ITIL v4 Foundation or higher certification
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Modern Desktop Administrator Associate
Reporting & Analytics: Power BI, Excel for SLA/KPI tracking
Collaboration Tools: Teams administration, Zoom
Job Demands:
Work is performed in a Shop environment and requires the ability to perform extensive standing, driving, walking, and climbing; to lift up to 50lbs. regularly; to manipulate up to 100lbs. withassistance. Must be able to bend, stoop, climb to reach materials, and work in a noisy environment.
Equal Opportunity Employment Statement:
Our company is an equal opportunity employer. We do not discriminate against any employee or applicant based on race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, genetic information, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
(NASDAQ: FTAI) Combining advanced turbine technology and asset ownership to power the world’s most essential markets.
Industry
Airlines and Aviation
Company size
501-1,000 employees
Founded
2011
Headquarters
New York, NY
LinkedIn followers
14,235
Total funding
$2.3B
FTAI combines advanced turbine technology and asset ownership to power the world’s most essential markets. Additional information is available at https://www.ftaiaviation.com.
Offices: New York, NY 10014, US · Dubai, AE · Dublin, IE · Cardiff, GB · 7171 Boulevard Corte Vertu Ouest, Saint Laurent, QC H4S1Z3, CA
Engine MaintenanceAircraft LeasingEngine LeasingModule Factoryand Used Serviceable MaterialTransportationAutomotiveManufacturing
Based on 1487 listings with disclosed salaries, most manufacturing jobs in Florida pay between $66k–$176k per year. Individual offers vary with seniority, company size, and specialization.
How many Manufacturing jobs are open in Florida right now?
There are currently 8,364 open manufacturing positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Florida?
Companies currently hiring include Northrop Grumman, Blue Origin, Northrop Grumman Mission Systems, Inc., Coca-Cola Beverages Florida, L3Harris Technologies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Florida?
Yes — 529 of the 8364 open manufacturing positions offer remote or hybrid work (190 remote, 339 hybrid).
How do I apply for Manufacturing jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.