Global Capital Markets Client Administrator I - Wilmington Center
Wilmington, Delaware, United States · Hybrid
$22/hr–$37/hr
Mid level
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$22/hr–$37/hr
Full-time
bachelor degree
Posted 13d ago
~40 hrs/week
Responsibilities
The administrator assists with trust and entity administration for high net-worth and institutional clients while serving as the primary point of contact for daily inquiries. They are responsible for processing transactions, managing client strategies, and ensuring compliance with internal and regulatory standards.
Requirements
Candidates must have a minimum of 3 years of combined higher education and work experience with a strong focus on customer service. A bachelor's degree in Finance, Business, Economics, or Accounting is preferred, along with strong communication and analytical skills.
Full job description
Overview:
Assists with limited aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. May serve as administrator for medium to large (as defined by business) and/or complex clients. Serves as point of contact for client regarding routine daily administration. Maintains daily contact with clients to address general inquiries and/or facilitate client requests. Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions and trust terminations. Ensures proper administrative management for accounts under responsibility, with supervision.
Primary Responsibilities:
Support the Relationship Manager with oversight of client relationships, making appropriate recommendations regarding routine internal business activities.
Assist account representative(s) in revenue-generating activities by providing appropriate recommendations and preparing documents for meetings. Manage daily implementation of client strategies as required.
Foster client relationships with assigned client base, serving as point of contact for the client; make recommendations for services to correct and/or enhance the client experience. Resolve problems and respond to client requests in a timely manner.
Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.
Develop and maintain industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally. Remain current on industry news applicable to the line of business.
Demonstrate knowledge of corporate policies and procedures related to the administrative role.
Provide and maintain appropriate levels of controls to minimize losses.
Provide effective support of team members as requested.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
This position works under supervision and may provide support to less experienced personnel.
Education and Experience Required:
Combined minimum of 3 years higher education and/or work experience
Demonstrated focus on customer service and satisfaction
Demonstrated verbal and written communication skills
Education and Experience Preferred:
Bachelor’s degree focused on Finance, Business, Economics and Accounting
Working towards CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus
Demonstrated skills in pertinent software applications, with ability to learn new applications
Experience working in a team environment
Demonstrated interpersonal skills with ability to build significant level of trust with clients
Self-confident
Proven ability to work well with highly capable and successful individuals
Demonstrated analytical ability
Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit
Ability to contribute to positive working relationships and maintain integrity and professionalism
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location:
Wilmington, Delaware, United States of America
Related keywords
Global Capital MarketsTrust AdministrationEntity AdministrationClient RelationsHigh Net-WorthInstitutional ClientsTransaction ProcessingCash DisbursementsAccount ManagementRegulatory StandardsInternal ControlsFinanceBusinessEconomicsAccountingCCTS
Wilmington Trust has built deep and lasting relationships, put our clients first, and provided innovative advice for complex situations. Our guidance has helped generations of families and businesses thrive, backed by the sound experience of our professionals and a forward-looking mindset.
WEALTH MANAGEMENT We offer an array of services delivered through an integrated approach that takes all of your financial concerns into consideration. As part of the M&T Bank family, one of the most financially sound and successful bank holding companies in the U.S. financial services industry, our capabilities are vast—yet our approach is personal, attentive, and trustworthy.
INSTITUTIONAL RETIREMENT SERVICES Our broad-based retirement advisory services including, 401(k) investment vehicles, directed trustee, and custody solutions are designed to meet the needs of plan sponsors and financial advisors. Through our collective investment trust portfolio program, corporate retirement plans can benefit from our corporate trustee and investment management experience.
Wilmington Trust is a registered service mark used in connection with various fiduciary and non-fiduciary services offered by certain subsidiaries of M&T Bank Corporation.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.
Offices: 1100 North Market Street, Wilmington, DE 19890, US
Wealth ManagementGlobal Capital MarketsInvestment Managementand Institutional Retirement ServicesWealth ManagementFinancial Services
How much do Management & Leadership jobs in Wilmington, DE pay?
Based on 329 listings with disclosed salaries, most management & leadership jobs in Wilmington, DE pay between $64k–$194k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Wilmington, DE right now?
There are currently 755 open management & leadership positions in Wilmington, DE listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Wilmington, DE?
Companies currently hiring include JPMorganChase, Domino's, M&T Bank, CSC, WSFS Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Wilmington, DE?
Yes — 225 of the 755 open management & leadership positions offer remote or hybrid work (38 remote, 187 hybrid).
How do I apply for Management & Leadership jobs in Wilmington, DE?
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