Job Description The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin, global…
Skills: Leadership, Strategic planning, Customer satisfaction, Operations management, Process improvement
The Quality Assurance Specialist is responsible for ensuring compliance, accuracy, quality improvement, and regulatory adherence across Financial Management Services (FMS) programs. This position supports the organizatio…
Skills: Quality Assurance, Compliance Auditing, Regulatory Adherence, Data Analysis, Process Improvement
Citibank, N.A. seeks a Credit Portfolio Officer for its Wilmington, Delaware location. Duties: Perform quantitative and statistical analyses to identify high-risk pockets and emerging risks. Design credit tests and devel…
As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around…
Skills: Channel Management, Account Management, Business Development, Sales, Relationship Management
Job Details ChristianaCare is seeking an Addiction Medicine Physician to provide clinical leadership and comprehensive addiction treatment services across inpatient and outpatient settings. This full-time position combin…
Skills: Addiction medicine, Clinical leadership, Patient care, Collaborative care, Withdrawal management
Work Location: Wilmington, Delaware, United States of America Hours: 40 Pay Details: $115,440 - $173,160 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunit…
Skills: Treasury management, Sales, Business development, Relationship management, Negotiation
Job Details Manager, Outpatient Rehabilitation Services Do you want to work at one of the top 100 hospitals in the nation? Join a Place Where Caregivers Feel Like Family Life is full of choices, and few are more importan…
Administrative Specialist- Early Career & Engineering Programs
Wilmington, Delaware, United States · Hybrid
Senior
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank …
Skills: Sales enablement, Salesforce CRM, Coaching, Performance management, Data analysis
Business Banking Relationship Manager- Northern Delaware
Newark, Delaware, United States · On-site
$93k–$153k/yr
Senior$200M raised
Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank …
Skills: Business lending, Financial analysis, Relationship management, Business development, Credit analysis
Description You enjoy shaping the future of product innovation as a core leader, driving value for customers. As a Portfolio Manager, you will deliver successful new product offerings, refreshes and launches across speci…
Bring structure to complex work, partner with diverse teams, and deliver customer-first digital experiences at scale. You’ll turn strategy into clear requirements, coordinated delivery, and measurable outcomes. As a Seni…
Skills: Product management, Agile delivery, Backlog management, User stories, Data analysis
Wilmington, Delaware, United States · Remote Solely
Senior+
We are seeking an experienced SEO Director to lead our Small Business, LLM optimization and growth initiatives, reporting to the VP of Growth. In this role you will lead SEO teams and work closely with the Editorial and …
Skills: SEO Strategy, Team Management, LLM Optimization, AEO, A/B Testing
Help shape how disclosed credit card terms are managed across customer accounts—partnering with cross-functional teams to build and refine pricing capabilities that elevate the customer experience and advance strategic b…
Skills: Product management, Agile methodology, Financial services, Fintech, Product development
Description Summary: The Human Resources Director serves as a strategic partner to the Children & Families First (CFF) senior leadership team and a hands-on leader for the full scope of HR functions across the agency. Re…
Director, Fraud Strategy – Digital Banking & Authentication
Wilmington, Delaware, United States · On-site
Senior+
Job Description Purpose of the role To support the Risk Function in delivering it’s objective of safeguarding the bank's financial and operational stability by proactively identifying, assessing, mitigating, and monitori…
Global Capital Markets Client Administrator I - Wilmington Center
Wilmington, Delaware, United States · Hybrid
$22/hr–$37/hr
Mid level
Overview: Assists with limited aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. May serve as administrator for medium to large (as define…
Description This position is based on a hybrid work schedule and will require in-office work 3 days per week. As a member of Sargent & Lundy’s Environmental and Permitting team, you will utilize your academic background …
Skills: Environmental compliance, Environmental impact assessment, Permitting, Project management, Business development
As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around…
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$98k–$153k/yr
Full-time
bachelor degree
Bonus, Stock, Health Insurance
Posted 12d ago
~40 hrs/week
Responsibilities
The Customer Service Manager provides leadership for field sales support, order fulfillment, and global risk management activities. They are responsible for driving organizational strategies, ensuring compliance with regulatory standards, and fostering a culture of continuous improvement and customer satisfaction.
Requirements
Candidates must possess a bachelor's degree or equivalent experience along with at least 5 years of managerial experience. Proven ability to lead multi-national organizations and experience working in audit-regulated environments like SOX and ISO are required.
Full job description
Job Description
The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin, global credit and risk management, collections, inventory management, proposal development and contracts development/negotiation/administration. Plans, organizes, directs and controls the activities and staff required to provide solutions, consulting and controls to one or more defined business areas or processes. Develops organizational strategies to align with those of our external customers/industries/markets and internal business partners. Responsible for and measured on customer satisfaction goals.
Responsibilities
Provides leadership for AFO CSD and CDD Customer Operations Center (COpC).
Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct. Ensuring employee trainings are up to date and prepared for audit. Ensure job aids and work instructions are up to date.
Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.
Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.
Fosters an environment/work culture focused on Continuous Improvement (CI)
Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and customers. Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.
Responsible for upholding and driving Agilent's culture & core values to build a sense of community within the operation and partner organizations.
Executes plans to ensure the organization has the individual and overall capabilities meet future operational needs and builds a culture where employees are engaged & committed.
Builds a strong foundation with the internal team members. Works with the team to drive team results by developing team members by instilling a quality mindset that empowers the team, promotes customer satisfaction, and builds future careers.
Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Agilent's customer. Set up regular check in meetings to build a stronger organization.
Ensures progressive expansion of the organization´s scalability and steady productivity gains.
Qualifications
Bachelors or equivalent work experience
Demonstrated industry experience integrating the resources of several complex departments or functions
Minimum of 5 years of managerial experience
Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture
Experience in setting a clear and aligned organizational vision
Demonstrated ability to define and execute strategic plans
Established track record to define and implement strategies and programs that benefit your area of expertise
Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution
Experience working in an audit environment governed by SOX, ISO, and other audit regulations
Proven ability to lead large teams and ensure operational excellence across the entire organization
Customer Services/Operations experience preferred
Excellent verbal and written communication skills
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least August 7, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $97,920.00 - $153,000.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [email protected] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
Offices: 5301 Stevens Creek Boulevard, Santa Clara, CA 95051, US · Produktionsvej 42, Ejby, Capital Region 2600, DK · Hi-Tech City Road, Hyderabad, TS 500081, IN · 1 Yishun Ave 7, Singapore, Singapore 768923, SG · Calle Jose Echegaray, 8, Las Rozas de Madrid, Community of Madrid 28232, ES
How much do Management & Leadership jobs in Wilmington, DE pay?
Based on 329 listings with disclosed salaries, most management & leadership jobs in Wilmington, DE pay between $64k–$194k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Wilmington, DE right now?
There are currently 755 open management & leadership positions in Wilmington, DE listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Wilmington, DE?
Companies currently hiring include JPMorganChase, Domino's, M&T Bank, CSC, WSFS Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Wilmington, DE?
Yes — 225 of the 755 open management & leadership positions offer remote or hybrid work (38 remote, 187 hybrid).
How do I apply for Management & Leadership jobs in Wilmington, DE?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.