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Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, …
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Washington, District of Columbia, United States · On-site
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Washington, District of Columbia, United States • On-site
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The Assistant Chief Concierge is responsible for curating personalized guest experiences while ensuring the team adheres to Forbes Travel Guide Five Star and Leading Quality Assurance standards. They oversee daily operations for Bell and Door services, mentor staff, and cultivate strategic partnerships within the local hospitality community.
Candidates must have a minimum of 3 years of luxury hospitality experience, specifically in a concierge role, with extensive knowledge of Washington, D.C. attractions and services. Strong leadership, interpersonal, and communication skills are essential, with active Les Clefs d’Or membership being highly preferred.
Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.
Position Scope
The Assistant Chief Concierge serves as an ambassador of The Hay-Adams and is responsible for curating exceptional, personalized, and memorable experiences for every guest. The Assistant Chief Concierge establishes the highest standards of luxury hospitality while ensuring flawless execution of Forbes Travel Guide Five Star and Leading Quality Assurance standards.
This position requires a hospitality professional with extensive destination knowledge, leadership skills and a passion for service excellence. The Assistant Chief Concierge is entrusted with anticipating guest needs and fostering meaningful guest relationships.
Essential Duties and Responsibilities
Anticipate guest requests, preferences and needs through proactive communication across departments.
Proactively deliver unexpected service, creating moments of delight.
Create customized and one-of-a-kind guest experiences, itineraries, reservations, and exclusive access opportunities that exceed guest expectations.
Ensure all guest interactions reflect the standards and service philosophy of Forbes Travel Five Star Guide and Leading Quality Assurance.
Oversee Concierge to ensure daily tasks are being completed such as pre-arrival contact, car services being inspected, bookings being made by following the Forbes standards.
Maintain a highly visible presence in the lobby and public areas to engage with guests and oversee service execution while leading, inspiring, and developing the Bell and Door teams through coaching, mentorship, and performance management.
Oversee all daily operations of Bell Services and Door Services such as directing the bell person to deliver guest amenities, guest luggage coordination and guest room orientation.
Monitor guest feedback, service recovery opportunities, and quality trends to identify areas for improvement.
Represent The Hay-Adams within the Washington hospitality community and cultivate strategic partnerships that enhance guest experiences.
Identify new opportunities to expand destination offerings and exclusive guest benefits.
Coordinate with the Doorman for house car inspections, scheduled car services and inspection of car services to ensure they are presentable for our guests.
Perform any other reasonable duties as required and directed.
Qualifications
Minimum of 3 years of luxury hospitality experience, with Concierge experience required
Extensive knowledge of Washington, D.C. includes fine dining, entertainment, cultural institutions, luxury retail, transportation, diplomatic events, and local attractions.
Active membership in Les Clefs d’Or is strongly preferred and highly desirable.
Exceptional interpersonal, communication, organizational, and leadership skills.
Ability to maintain composure and professionalism while managing multiple priorities in a fast-paced luxury environment.
Exceptional verbal and written communication skills in English are required.
Ability to stand and walk for extended periods throughout the workday.
Ability to work in a dynamic hospitality environment while maintaining a professional appearance and demeanor.
Ability to use computer systems and mobile technology for extended periods as required.
\n\nThe actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more
The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
The talented professionals of B. F. Saul Company Hospitality Group serve together as One Team!
B. F. Saul Company Hospitality Group is the hospitality subsidiary of the largest private real estate and banking concern located in the Washington, D.C. area. Founded in 1892, the B. F. Saul Company has a proud tradition of consistent growth and financial strength. Utilizing time proven investment principles, quality operations, focused management, and a true commitment to our team members, the organization has built a prosperous and positive history of success that spans over 130 years. The Hospitality Group operates a portfolio of business class hotels that are branded under franchise agreements with Intercontinental Hotels Group, Marriott International and Hilton. The properties are fully owned by the B. F. Saul organization and we employ a team of 1,100 enthusiastic hospitality professionals! Our hotel distribution spans three states: Virginia, Maryland, and Florida, with specific emphasis on the National Capital region. Our portfolio includes full-service hotels with extensive food and beverage facilities, mid-size select service properties, and extended stay hotels. In addition, we own and operate two IACC-certified Northern Virginia conference and training facilities that serve as independently branded Executive Conference and Training Centers (ECTC), as well as adjunct facilities to local full service hotels.
Offices: 7501 Wisconsin Avenue, Bethesda, MD 20814, US · 7501 Wisconsin Ave, Bethesda, MD 20814, US
Based on 3892 listings with disclosed salaries, most management & leadership jobs in Washington, DC pay between $74k–$204k per year. Individual offers vary with seniority, company size, and specialization.
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