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Lead the overall operations, profitability, and customer retention of the Volvo Cars Silver Spring dealership. Manage department heads, develop annual budgets, and foster a high-performance culture focused on exceptional customer experiences.
Requires a minimum of 4 years of successful automotive dealership experience as a General Manager. Candidates must possess strong business acumen, leadership skills, and experience with luxury automotive brands.
General Manager – Volvo Cars Silver Spring
Join the team at Volvo Cars Silver Spring, a proud member of MileOne Autogroup. We are seeking an experienced, results-driven General Manager to lead our dealership with a focus on operational excellence, exceptional customer experiences, employee engagement, and sustained profitability.
The General Manager is responsible for the overall leadership, profitability, customer retention, and operational success of Volvo Cars Silver Spring. This role provides strategic direction across all dealership departments while fostering a culture of accountability, collaboration, and customer-focused service. The General Manager partners closely with dealership leadership and MileOne Autogroup to achieve business objectives through sound management practices and continuous performance improvement.
Hire, train, develop, and motivate all dealership department managers.
Direct and oversee all dealership management and supervisory personnel, conducting formal performance evaluations on a regular basis.
Develop annual operating plans and budgets for Volvo Cars Silver Spring and submit them for approval.
Meet monthly with the comptroller/office manager to review departmental forecasts and ensure alignment with annual business objectives.
Collaborate with department managers to establish monthly and annual goals while monitoring performance and accountability.
Monitor the Daily Operating Control (DOC) and implement improvements when necessary.
Provide accurate weekly financial and operational reports to dealership ownership and MileOne leadership.
Ensure monthly financial statements are accurate, complete, and submitted to Volvo on time.
Build and maintain strong relationships with manufacturer representatives, lending institutions, and key business partners.
Communicate dealership policies, procedures, and performance expectations to all employees.
Foster a positive, high-performance culture through enthusiastic leadership, coaching, and employee recognition.
Conduct regular management meetings to ensure every department operates efficiently, delivers outstanding customer service, and achieves profitability goals.
Review and approve employee training opportunities that support professional development and dealership objectives.
Review and approve compensation plans for dealership employees.
Partner with the business office to ensure accurate financial reporting and recordkeeping.
Collaborate with marketing and leadership teams to develop effective merchandising and advertising strategies that support dealership growth.
Resolve escalated customer concerns while reinforcing Volvo Cars Silver Spring’s commitment to delivering an exceptional ownership experience.
Minimum of 4 years of successful automotive dealership experience as a General Manager, preferred.
Proven ability to lead, develop, and inspire large, diverse teams.
Strong business acumen with the ability to analyze financial statements, profit and loss performance, and key operating metrics.
High-energy leader with a positive attitude and a commitment to operational excellence.
Outstanding communication and interpersonal skills with a demonstrated ability to build a customer-first culture and drive employee engagement.
Experience with luxury automotive brands and customer experience initiatives is preferred.
Why Join Volvo Cars Silver Spring?
At Volvo Cars Silver Spring, we know our success begins with our people. As part of MileOne Autogroup, you'll join one of the nation's leading automotive organizations with outstanding opportunities for career growth, professional development, and long-term success.
The MileOne Employee Advantage
We believe investing in our employees creates a stronger workplace and a better customer experience. That's why we offer a comprehensive benefits package that includes:
Medical, dental, and vision coverage
401(k) with company match
Paid time off
Professional training and career advancement opportunities Employee Purchase Program MileOne Recognition Program Next Mile Scholarship Program for employees and eligible family members Employee Assistance Program And much more
MileOne Autogroup is also committed to giving back to the communities we serve. Together, we have raised millions of dollars in support of local and national charitable organizations.
If you are an accomplished automotive leader who is passionate about building high-performing teams, delivering exceptional customer experiences, and driving business success, we invite you to apply to lead Volvo Cars Silver Spring.
Parent BaseSalary Range
250,000-500,000Herb Gordon Volvo Cars Silver SpringPost Internally and Externally
Taking care of our employees is the most important step in creating a positive workplace and a successful company.
MileOne Autogroup represents 25 automobile brands at 73 dealerships and 9 body shops within the Hall, Heritage, MileOne Luxury, Mercedes-Benz of Annapolis, MotorWorld and Plaza Motors divisions. We are one of the largest automotive groups in the U.S., with our corporate office in Towson, Maryland and dealerships located throughout Delaware, Maryland, Missouri, North Carolina, Pennsylvania and Virginia. We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.
Offices: 1 Olympic Pl, Towson, MD 21204, US
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