San Francisco, California, United States · On-site
$140k–$180k/yr
Senior$106M raised
Partner Success Manager About Bland AI Bland AI is the voice AI platform built for enterprises with high-volume, complex call center operations. Founded by Sobhan Nejad and Isaiah Granet in San Francisco, Bland started b…
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Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust …
San Francisco, California, United States · On-site
$180k–$184k/yr
Mid level$170M raised
Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust …
ABOUT THE ROLE We are seeking a QA Associate Manager to join our Growth Marketing Operations (GROMO) team. This role is ideal for someone with a strong background in marketing campaign testing and quality assurance, with…
About Abby Care: Powering the future of care at home for all of America. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care a…
Skills: Operational Excellence, Strategic Planning, Project Management, Business Analytics, Recruiting
Temper
Software Engineer, Infrastructure & Platform
San Francisco, California, United States · On-site
Senior
01. The Problem Lack of connectivity is the most fundamental problem in the physical economy. The physical economy runs on networks of interconnected companies, but on systems that were never designed to talk to each oth…
We are seeking a talented individual to join our Health & Benefits team at Mercer. This role will be based in San Francisco, CA. This is a hybrid role that has a requirement of working at least three days a week in the o…
We are seeking a talented individual to join our Health & Benefits team at Mercer. This role will be based in our San Francisco, CA office. This is a hybrid role that has a requirement of working at least three days a we…
San Francisco, California, United States · On-site
$300k–$350k/yr
Senior+$534M raised
About the Role Together AI is building the AI-native cloud — the fastest inference infrastructure on the planet, paired with a model ecosystem, orchestration layer, and data center footprint that enterprises and frontier…
Skills: Strategic Partnerships, Business Development, Alliance Management, Commercial Negotiation, Cloud Distribution
San Francisco, California, United States · On-site
Mid level$9.4B raised
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their re…
Skills: Relationship Management, Program Operations, Project Management, Data Analysis, Event Planning
About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a n…
Skills: Full-Cycle Sales, Pipeline Generation, Executive Relationship Management, MEDDPICC, Command Of The Message
San Francisco, California, United States · On-site
$110k–$120k/yr
Mid level$625M raised
Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own…
Business Development Manager - Wholesale/Correspondent
San Francisco, California, United States · Hybrid
$120k–$180k/yr
Senior$693M raised
About the role: Are you a driven mortgage sales professional who excels at turning introductions into high-volume partnerships? We are seeking a dynamic Business Development Manager (BDM) – Wholesale/Correspondent to exp…
Executive Assistant: Sutter West Bay Medical Group
San Francisco, California, United States · Hybrid
$90k–$127k/yr
Mid level$27M raised
Opportunity Information Sutter West Bay Medical Group (SWBMG) is seeking a highly organized and proactive Executive Assistant to provide comprehensive administrative support across multiple leadership functions and strat…
Skills: Organizational Skills, Time Management, Written Communication, Verbal Communication, Microsoft Office Suite
San Francisco, California, United States · Remote OK
$123k–$154k/yr
Senior
Location: San Francisco or Denver - Remote Who Are We? About Airlock Digital: Airlock Digital is a global leader in application control and allowlisting. We seek to empower every organization to run only what they trust …
San Francisco, California, United States · Remote OK
$104k–$130k/yr
Senior
Location: San Francisco or Los Angeles, California Who Are We? About Airlock Digital: Airlock Digital is a global leader in application control and allowlisting. We seek to empower every organization to run only what the…
Skills: B2B SaaS Sales, Cybersecurity Sales, New Logo Acquisition, Consultative Selling, Pipeline Generation
San Francisco, California, United States · On-site
$90k–$105k/yr
Senior
Organization Overview Family & Child Empowerment Services (FACES) provides families who live and work in San Francisco with high-quality early childhood education and enrichment; job support, training, and placement; and…
Skills: Program Administration, Staff Supervision, Conflict Management, Early Childhood Education, Regulatory Compliance
San Francisco, California, United States · On-site
$36/hr–$47/hr
Mid level
Organization Overview At Family & Child Empowerment Services (FACES), we envision a future where all families have what they need to live, grow, and thrive in San Francisco. We provide families with high-quality early ch…
Skills: Classroom Management, Lesson Planning, Early Childhood Education, Staff Mentoring, Child Development Assessment
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$140k–$180k/yr
Full-time
Performance-based upside, Equity, Full benefits package, Commission, Bonus
Posted 27d ago
~40 hrs/week
Responsibilities
Own the technical post-sale journey for a portfolio of partners, driving them from onboarding to go-live and expansion. Focus on ensuring measurable business outcomes, managing executive alignment through QBRs, and identifying growth opportunities within the partner network.
Requirements
Requires 5+ years of experience in technical customer or partner-facing roles with a strong foundation in APIs, REST, and SQL. Candidates must be self-directed and comfortable working on-site in San Francisco to manage complex enterprise implementations.
Full job description
Partner Success Manager
About Bland AI
Bland AI is the voice AI platform built for enterprises with high-volume, complex call center operations. Founded by Sobhan Nejad and Isaiah Granet in San Francisco, Bland started by solving the core infrastructure problem that made voice AI unusable for business: latency, reliability, and the inability to handle real-world complexity. Where early voice AI took 7 seconds to respond and could only handle basic FAQs, Bland built the entire stack from scratch.
Today, Bland's platform fully resolves up to 65% of inbound calls autonomously – handling not just FAQs, but multi-step workflows, authentication logic, business-rule-based routing, and live data lookups. For large call center operators, each percentage point of resolution Bland drives is worth $500K–$1M+ per year in savings. Bland's biggest technical differentiator: they own and operate the entire voice AI stack in-house – transcription, LLM, and TTS – rather than relying on third-party API providers. This is a deliberate architectural choice that enables the uptime guarantees, data security standards, and customization depth that regulated industries require.
Why This Role Matters
Bland is moving rapidly upmarket and building out a partner ecosystem across financial services, healthcare, insurance, travel, telecommunications, and large-scale call center operations. As partners onboard, launch, and scale their end-customer deployments on Bland, Bland needs a technical post-sales leader to make sure they are enabled quickly, launches stay on track, outcomes are measurable, and technical complexity turns into clean, repeatable execution across the partner network.
Role Overview
Objective: Own the post-sale technical partner journey by driving successful go-lives, measurable business outcomes, partner health, executive alignment, renewals, and expansion opportunities across Bland's partner network.
Core Responsibilities
1. Own the technical post-sale relationship for a portfolio of partners, driving them from onboarding through go-live, adoption, business review, renewal, and expansion
2. Identify, evaluate and onboard new service partners
3. Ensure partners launch quickly, hit measurable go-live timelines, and see clear ROI from Bland's AI agents
4. Diagnose implementation blockers before they become major partner or customer risks
5. Partner closely with forward-deployed engineers, product, sales, and implementation teams to troubleshoot issues, accelerate resolutions, and keep partners successful in production
6. Build partner enablement plans that map use cases, technical requirements, go-live milestones, KPIs, risks, value realization, and expansion opportunities
7. Educate partners on best practices, new features, and optimization strategies that help them get more value from Bland
8. Own monthly and quarterly business reviews (MBRs/QBRs) and executive briefings focused on outcomes, ROI, usage, risks, and the results their customers are seeing
9. Identify expansion opportunities based on new use cases, call volume, operational pain, product usage, partner feedback, and measurable ROI
Support renewal cycles either independently or in partnership with AEs / commercial owners
Ideal Candidate Profile / Role Requirements
We're looking for a high-ownership, commercially oriented Partner Success Manager who can live at the intersection of customer success, technical implementation, and enterprise relationship management. This person should be deeply partner-obsessed, technically sharp, and comfortable owning outcomes in a fast-moving startup environment.
Must-Have Experience
5+ years in technical customer- or partner-facing roles such as Partner Success Manager, Technical Account Manager, Technical CSM, Solutions Architect, Customer Engineer, Implementation Lead, or similar
Experience owning post-sale success and outcomes for enterprise partners or customers
Strong technical foundation, ideally with CS / engineering exposure or equivalent hands-on technical experience
API and integration fluency, including comfort with REST / JSON, logs, SQL, and production systems
Experience diagnosing complex technical blockers and driving partner-facing escalations to resolution
Highly self-directed — does not need heavy management or a fully built playbook to be effective
Willing and excited to work from San Francisco and travel to partner and customer sites as needed
Nice-to-Have Experience
Background in voice AI, conversational AI, CPaaS, CCaaS, UCaaS, contact center software, customer experience, or channel/partner ecosystem management
Experience managing partner or customer accounts in highly regulated industries such as financial services, insurance, healthcare, or telecommunications
Experience supporting renewals, expansion, or commercially oriented post-sales motions
Experience at a Series A–C company helping build partner success, onboarding, or customer success playbooks from scratch
Experience working with partner or enterprise customer organizations where C-level stakeholders are actively involved post-sale
Compensation & Benefits
Performance-based upside tied to retention, renewals, and expansion
Meaningful equity in a high-growth, well-funded AI company
Full benefits package
Regular partner and customer travel expected
Related keywords
Voice AIConversational AICPaaSCCaaSUCaaSContact Center SoftwareLLMTTSTranscriptionFinancial ServicesHealthcareInsuranceTelecommunicationsSaaSEnterprise SoftwarePost-Sales
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