New York, New York, United States · On-site
$120k–$160k/yr
About Pangram Labs Pangram Labs is a seed-stage AI research lab building state of the art detection products for text and image. We believe that transparency around authenticity and authorship is important, and that this…
Skills: Customer success, Account management, Onboarding, Retention, Relationship management
New York, New York, United States · Hybrid
$180k–$250k/yr
About Qualitate Qualitate is building the AI-native continuous intelligence platform for enterprises, investment firms, and asset managers. We automate the entire primary research workflow, from study design and expert r…
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New York, New York, United States · On-site
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New York, New York, United States · Hybrid
About us: Chief is a private network of the most powerful women executives in business. Our mission is to maximize the leadership impact of our members. Our network represents more than 10,000 companies including 77% of …
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New York, New York, United States · On-site
$74k–$82k/yr
Position Summary: The Senior Manager, Event Logistics & Operations is responsible for planning, coordinating, and executing all logistical aspects of major institutional events and ceremonies. This role oversees vendor m…
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New York, New York, United States · On-site
$75/hr–$80/hr
Job DetailsJob Location: New York Office - Staten Island, NY 10306Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $75.00 - $80.00 HourlyJob Shift: DayJob Category: Engineering Position Title: Assistan…
Skills: Engineering, Construction management, Infrastructure projects, E-builder, Inspection
New York, New York, United States · Hybrid
$120k–$196k/yr
About this role: This role drives external visibility for Corporate & Investment Banking (CIB) through strategic media relations, executive positioning, and measurable coverage outcomes. The individual contributor will l…
Skills: Media relations, Corporate communications, Strategic communication, Executive positioning, Public relations
New York, New York, United States · Hybrid
$144k–$184k/yr
About the role: This Client Executive role is responsible for setting strategy for major regional accounts which are of substantial strategic and revenue generating importance. This position is typically focused on a sma…
Skills: Consultative sales, Account management, Strategic planning, Relationship management, Sales forecasting
New York, New York, United States · On-site
$85k–$89k/yr
We have an opening for a Cafe Manager position. Location: New York, NY Schedule: Monday - Friday Pay Range: $85-89K We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requis…
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New York, New York, United States · Hybrid
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The Position A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we al…
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New York, New York, United States · Hybrid
$210k–$300k/yr
Engineering Leader - Software Development Engineering Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses …
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New York, New York, United States · Hybrid
$81k–$100k/yr
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New York, New York, United States · Hybrid
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Tech Lead - Application Development N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re …
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New York, New York, United States · Remote OK
$81k–$100k/yr
Associate Director- People Advisory Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at…
Skills: Artificial Intelligence, Client Relations, Critical Thinking, Executive Presence, Generative AI
New York, New York, United States · Remote OK
<h2 dir="ltr">About Heady:</h2><p dir="ltr">Heady is a digital product consultancy that provides full-service strategy, design, full-stack development, and growth marketing services for retail and lifestyle brands &mdash…
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New York, New York, United States · On-site
$83k–$104k/yr
City/State: Bronx, New York Grant Funded: No Department: SEC - Security OFF Sites & Support Work Shift: Day Work Days: MON-FRI Scheduled Hours: 8:30 AM-5 PM Scheduled Daily Hours: 7.5 HOURS Pay Range: $82,991.93-$103,739…
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New York, New York, United States · On-site
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New York, New York, United States · Hybrid
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New York, New York, United States · On-site
$57k–$86k/yr
Take the lead at the center of where it all happens – our retail stores. With your retail knowledge and leadership abilities, you’ll help oversee store operations, manage and develop a team, and ensure AT&T customers exp…
Skills: Retail operations, Team leadership, Sales management, Customer experience, Coaching
New York, New York, United States · On-site
$235k/yr
It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Account Growth Manager, CPG New York, NY or Chicago, IL (Onsite) Fr…
Skills: Account growth, Strategic sales, Data engineering, Advanced analytics, Consultative selling
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The Customer Success Manager will own account management and onboarding playbooks to ensure high customer retention and satisfaction. They will also act as a liaison between customers and internal teams to drive product adoption and identify expansion opportunities.
Candidates must hold at least a Bachelor's degree and possess 2+ years of experience in customer-facing roles. Strong interpersonal skills, organizational abilities, and the capacity to work in-person in NYC are required.
Pangram Labs is a seed-stage AI research lab building state of the art detection products for text and image. We believe that transparency around authenticity and authorship is important, and that this is a pressing and growing issue in the era of AI proliferation. We're building a growing team focused on solving critical detection challenges for enterprise customers across sectors.
As our first dedicated Customer Success Manager, you'll own account management and customer success playbooks across our product lines. You'll work with the executive team and AEs to establish effective onboarding playbooks for all customer types, while ensuring all existing B2B accounts are well-serviced. You'll be crucial in helping us build strong, lasting customer relationships and drive retention and expansion.
Establish and execute customer success and account management playbooks
Ensure high customer retention and satisfaction by delivering exceptional onboarding, support, and proactive account management
Develop and execute strategies that drive product adoption and maximize customer value
Monitor customer health metrics, track KPIs, and identify at-risk accounts for retention efforts
Identify upselling and cross-selling opportunities to expand customer use of products
Gather customer feedback and communicate product improvement suggestions to the development team
Advocate for the customer within the organization to ensure their needs are prioritized
Execute and optimize customer support processes for our individual customers
Onboard customers and guide them through setup, implementation, training, and initial usage
Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss goals
Handle vendor questionnaires and compliance requirements
Promote swift adoption timelines and track feature usage to ensure customers achieve their goals
Deliver customized reports and insights demonstrating the impact of our solutions
Lead customer training sessions and demonstrations to enhance product knowledge
Manage customer support tickets and resolve problems quickly and effectively
Identify and support at-risk accounts to improve overall retention and NRR
Work with AEs to identify expansion opportunities and support contract renewals
Develop customer success playbooks and resources
Serve as the liaison between customers and internal teams (product, sales, support)
Support ongoing admin and logistics work for each account
Completed at least a Bachelors Degree
2+ years of experience in customer success, account management, or customer-facing roles
Experience managing customer onboarding, retention, and expansion
Strong interpersonal and communication skills with ability to build and maintain long-term relationships
Excellent problem-solving abilities with a customer-focused, proactive mindset
Strong organizational and time management skills
NYC-based and available for in-person work
Self-managing, intrinsically motivated, and bias toward action
Experience working at fast-growing software startups
Technical aptitude for API and technical enterprise deal support
Familiarity with CRM tools (HubSpot) and customer success platforms
Experience with customer success best practices and frameworks
Ability to manage complex, enterprise-level accounts
Data analytics and reporting skills
You're intrinsically motivated and biased toward action - you take ownership and solve problems cleverly and independently. You're ambitious, organized, and can juggle multiple priorities seamlessly, as well as operate with an inbox zero mentality. As a communicator, you command presence on calls and video; you're likeable and make a great first impression. Most importantly, you maintain a genuine positive and resilient attitude when things get tough.
Salary: $120,000-$160,000 OTE
Equity: We offer meaningful equity compensation in the form of stock options
Benefits: Health, dental, and vision insurance, 401k with 4% employer match
PTO: 20 days of PTO plus company holidays and a “Choose your own holiday” policy
AI detection that actually works. Get peace of mind with 99.98% accuracy.
There are many AI detectors available, but Pangram is different. It actually works. We provide advanced features backed by peer-reviewed research that allow users to understand the origin of a piece of writing.
Offices: Brooklyn, NY, US
Based on 18639 listings with disclosed salaries, most management & leadership jobs in New York, NY pay between $71k–$200k per year. Individual offers vary with seniority, company size, and specialization.
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