Program Manager, Customer Experience & AI Enablement
Makati, Metro Manila, Philippines · Hybrid
Senior$2.5B raised
Job Description Join the team redefining how the world experiences design. Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably …
Skills: Program Management, Customer Service, Operations, AI Tools, Analytical Skills
Publicis Groupe Holdings B.V.
Account Director
Makati, Metro Manila, Philippines · Hybrid
Senior+
Company description About Publicis JimenezBasic Publicis JimenezBasic is part of the globally renowned Publicis Groupe, a leading creative and digital transformation agency. We partner with the world's biggest and local …
Job Description Join the team redefining how the world experiences design. Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're …
Skills: Team Leadership, Operations Management, Process Automation, SLA Management, Stakeholder Management
Title: Finance Officer Location: Cotabato City, Philippines Travel: As the need arise Job Family and Level: P4, Professional - Finance Pre hire checks: This role is classified as requiring standard pre-employment checks …
LANDinc is a leader in urban design, landscape architecture, and environmental planning. Partnering with forward-thinking clients, we create remarkable spaces that deliver innovative, lasting solutions to the challenges …
Skills: Landscape Architecture, Urban Design, Construction Documentation, Project Management, Vectorworks
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving qual…
Skills: Financial Reporting, Budgeting, Forecasting, Analytical Skills, Problem Solving
Nippon Hasha, Inc.
Restaurant Supervisor
Makati, Metro Manila, Philippines · On-site
Mid level
Supervises shift operations, ensuring service standards, dining readiness, and efficient guest handling. Supports manpower planning, coaching, and daily execution discipline.
Skills: Shift Operations, Service Standards, Guest Handling, Manpower Planning, Coaching
Description Position Summary This position provides essential administrative reporting support to commercial operations across brands and sales channels. Responsible for preparing and analyzing commercial reports, assist…
Social and Behavior Change Communication Specialist (Midsayap)
Makati, Metro Manila, Philippines · On-site
Senior
Job Description Title: Social and Behavior Change Communication (SBCC) Specialist Location: Cotabato City, Philippines Travel: 60-70% of Travel Job Family and Level: T5 - Technical Pre hire checks: This role is classifie…
Skills: Social and Behavior Change Communication, Behavioral Assessment, Audience Segmentation, Grant Management, Communication Material Development
Corporate Global Investigator – APAC We are seeking a Corporate Global Investigator to join our team based at Aon Philippines, offering you a real opportunity to further develop your capabilities. This is a great o…
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $3 trillion in assets under administration, we deliver end-to-end solution…
Skills: Accounting, Project Coordination, Planning and Organization, Analytical Skills, MS Office Suite
The Corporate Services Specialist provides High level administrative support to multiple executives, ensuring seamless coordination of schedules, communications, operational, and adminstrative tasks. A key function of th…
Manage key customer/s to achieve profitable growth. Make Nestle a business partner of choice by creating a customer category business plan, practicing and modeling the Nestle way of selling and negotiation, and driving e…
Skills: Account Management, Business Planning, Negotiation, Sales Execution, KPI Management
Project Controller (ST Telemedia Global Data Centres (STT GDC) Philippines)
Makati, Metro Manila, Philippines · On-site
Senior$315M raised
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description…
Role Summary: The Head of Internal Audit is responsible for providing independent assurance to the Audit Committee and Senior Management on the effectiveness of governance, risk management, and internal controls across t…
Title: Credit Analyst Employment: Under Payreto, with possible deployment to a client Work Setup: Full onsite in Makati Schedule: Monday to Friday, 9:00 AM–6:00 PM Employment Type: Full-time Department/Unit: Credit Risk …
About Citco: Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1.8 trillion in assets under administration (AuA), we delive…
About Citco: The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself…
Skills: Supervisory Skills, Financial Services, Hedge Fund Industry, Business Acumen, Financial Analysis
Senior Product Category Manager (Regular Premium and Unit Linked)
Makati, Metro Manila, Philippines · On-site
Senior$4.0B raised
Job ID: 2026-22256 Responsible for the successful execution and implementation of the strategic plans of the Regular Premium and Unit Linked Category (the Category), i.e. Regular Premium Unit Linked, within the agreed ti…
Job Description: Makes recommendations to the client for curriculum and training approach improvements. Work with operations to create value added training sessions and materials to meet company and client expectations. …
As a Program Manager, you will own and evolve the strategy for Canva’s Quality Program, ensuring user interactions meet global quality standards. You will lead initiatives to improve customer satisfaction and service performance while partnering with various teams to influence customer service roadmaps.
Requirements
Candidates should have strong experience in designing and scaling systems within customer service or operations, or direct Program/Product Management experience in tech. Advanced analytical skills and the ability to lead cross-functional projects are essential, along with a strong ownership mindset.
Full job description
Job Description
Join the team redefining how the world experiences design.
Hey, g’day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. Across our international hubs — including Manila — we empower our Canvanauts with the flexibility and trust to choose the balance that helps them and their team achieve their goals.
This is a full-time, hybrid role based in Makati.
What you’d be doing in this role
As Canva scales, change continues to be part of our DNA. And in User Voice, that means building quality systems that evolve as fast as our product does.
As a Program Manager, Customer Experience & AI Enablement within User Voice – Global User Voice Enablement, you’ll own and evolve the strategy that ensures every user interaction meets our global quality standards. You’ll turn insights into meaningful change — influencing people, processes, product, and AI systems.
This role isn’t just about auditing — it’s about designing scalable, future-ready quality programs that build trust at every touchpoint.
At the moment, this role is focused on:
Owning the end-to-end lifecycle of Canva’s Quality Program — from rubric design to reporting and continuous improvement
Leading large-scale initiatives that improve CSAT, NPS, First Contact Resolution (FCR), and overall service performance
Designing and implementing frameworks that proactively identify risks across human and AI-powered support
Partnering cross-functionally with Product, Engineering, AI, and Vendor teams to ensure insights influence customer service roadmaps
Delivering high-impact weekly and monthly Quality Business Reviews (QBRs) with clear, actionable insights for leadership
Leading global calibration sessions to maintain consistency across internal teams and external partners
Driving process automation and AI-assisted evaluation initiatives to improve efficiency and accuracy
You’re probably a match if
You have strong experience designing and scaling systems and processes within a customer service or operations environment OR a direct Program or Product Management experience, ideally within the tech space
You’re confident working with AI-assisted tools and understand how to evaluate AI outputs for accuracy, relevance, and ethical risk
You have advanced analytical skills and can translate complex data into compelling insights and clear action plans
You’re experienced in leading cross-functional projects and influencing stakeholders across different levels of the organization
You have a strong ownership mindset — you move initiatives from strategy to execution and measurable impact
You thrive in fast-paced, evolving environments and love solving complex, systemic problems
About the team
The User Voice Supergroup exists to ensure every user is empowered and every voice is heard. Within that, Global User Voice Enablement focuses on building the systems, frameworks, and capabilities that allow our support teams to deliver consistent, high-quality experiences at scale.
We turn insights into impact. We close the loop between our users and our product. And we build the infrastructure that ensures Canva continues to delight millions — and soon billions — of users worldwide.
What’s in it for you?
Achieving our crazy big goals motivates us to work hard — and we do — but you’ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
Here’s a taste of what’s on offer:
Equity packages — we want our success to be yours too
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
Flexible leave options that empower you to be a force for good, take time to recharge and support you personally
We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips, anyone can take an idea and create something beautiful on Canva on any device, from anywhere in the world.
Since our launch in 2013, we’ve had the crazy big goal of making design accessible to everyone. We were founded on the belief that people shouldn't need to understand complex software to unlock their creativity. We’re leveling the playing field and democratizing access to design and visual communication by empowering 100% of the world to communicate in a way that was once limited to the 1%.
We've always had a deeper mission surrounding Canva — which we talk about as our 'simple' two-step plan: to build one of the world’s most valuable companies, and to do the most good we possibly can. We're committed to our core value of Being a Force for Good, so as the value of our company grows, so too does our ability to have a positive impact on the world.
Offices: Kippax St, Surry Hills, New South Wales 2010, AU · 116 V. A. Rufino St, Coherco Corporate Center, Makati, National Capital Region 1229, PH · 3A Shilipu Road, Vanke Times Center, Beijing, Chaoyang 101101, CN · 200 E 6th St, Austin, Texas 78701, US
DesignGraphic DesignWeb appSoftware engineeringStartupTechnologyInnovationPublishingand product designSmall and Medium Businesses
How many Management & Leadership jobs are open in Makati, Philippines right now?
There are currently 633 open management & leadership positions in Makati, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Makati, Philippines?
Companies currently hiring include BDO Unibank, Publicis Groupe Holdings B.V., East West Banking Corporation, The Citco Group Limited, AIA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Makati, Philippines?
Yes — 242 of the 633 open management & leadership positions offer remote or hybrid work (27 remote, 215 hybrid).
How do I apply for Management & Leadership jobs in Makati, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.