Compass Financial Partners, a division of MMA Securities LLC. Senior Compliance Client Service Manager Our not-so-secret sauce Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of ha…
Skills: Client service management, Relationship management, ERISA compliance, Defined contribution financial products, Plan design
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Other
bachelor degree
Generous time off, Volunteering programs, Tuition reimbursement, Professional development opportunities, Hybrid work environment, Charitable contribution match programs
Posted 11d ago
~40 hrs/week
Responsibilities
The Senior Compliance Client Service Manager serves as a consultative resource for institutional clients, managing relationships and addressing complex plan design and compliance inquiries. They provide support to Institutional Consultants and Relationship Managers while proactively identifying and resolving client needs.
Requirements
Candidates must hold a Bachelor's degree and possess a minimum of 10 years of experience in relationship or client service management. Prior ERISA compliance experience and knowledge of defined contribution financial products are required.
Full job description
Compass Financial Partners, a division of MMA Securities LLC.
Senior Compliance Client Service Manager
Our not-so-secret sauce
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Compliance Client Service Manager, at Compass Financial Partners, a division of MMA Securities LLC.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
As Senior Compliance Client Service Manager, you will serve as a consultative resource to the firm’s institutional clientele, building relationships with clients while supporting both day-to-day and complex plan design and compliance related inquiries. Your responsibilities include providing client service management support to the team and supporting the firm’s Institutional Consultants and Relationship Managers. Your in-depth understanding of technical client needs will help you anticipate issues and proactively provide solutions.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
Bachelor's degree
Minimum of 10 years of relationship/client service management experience required
A student of the industry with demonstrated confidence of topical knowledge; demonstrate knowledge of defined contribution financial products and services
Prior ERISA compliance experience required
Relevant industry designations preferred (i.e. Qualified 401(k) Administrator (QKA)®; Qualified 401(k) Consultant (QKC); Enrolled Retirement Plan Agent (ERPA); Qualified Pension Administrator (QPA); Tax-Exempt & Governmental Plan Consultant (TGPC)
Essential Duties and Responsibilities
Partner with Relationship Manager/Institutional Consultant in delivering exceptional client service in supporting both day to day and complex issues/projects
Support clients with plans subject to ERISA compliance, working with internal legal and compliance teams
Provide technical support to consultants & institutional clients on plan design/compliance/due diligence for PE/M&A transactions
Attend client quarterly plan review meetings as necessary to serve as a plan design subject matter expert
Provide consultation around compliance testing results & corrections
Perform cost analysis of benefit formula changes – use census information to calculate financial exposure of various match formulas
Support sales/growth– review prospective client’s plan documents for design recommendations
Build relationships with recordkeeping partners to understand their benefit modeling capabilities to augment their work product
Identifies opportunities for improved efficiency/effectiveness in supporting retirement plan clientele
Stay abreast of current market, business and legislative issues & trends to facilitate discussions with clients
Project related support (RFPs, conversions, etc.), as needed
Valuable benefits
We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Some benefits included in this role are:
Generous time off, including personal and volunteering
Tuition reimbursement and professional development opportunities
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].
We help our clients and colleagues grow — and our communities thrive — by protecting and promoting possibility. We seek better ways to manage risk and define more effective paths to the right outcome. We go beyond risk to rewards for our clients, our company, our colleagues, and the communities in which we serve.
Marsh Risk is a part of Marsh. Together with Mercer, Guy Carpenter, and Oliver Wyman, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.
Offices: 1166 Avenue of the Americas, New York, New York 10036, US · Laurinska 134/3, Bratislava, Bratislava 811 01, SK · 5 Jalan Bangsar, Kuala Lumpur, Federal Territory of Kuala Lumpur 59000, MY · 1166 Avenue of the Americas, New York, NY 10036, US
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