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The Field Service Supervisor leads a team of technicians in the safe and efficient installation, repair, and maintenance of industrial weighing equipment. They are responsible for daily field execution, technician development, and ensuring high-quality service delivery to customers.
Candidates must have at least five years of industrial field service or maintenance experience and demonstrated leadership capabilities. A high school diploma or GED is required, with a preference for an associate degree in a technical field.
Job DetailsJob Location: NC Greensboro - Greensboro, NC 27409Position Type: Full TimeSalary Range: $32.00 - $35.00 HourlyJob Category: Installation - Maint - RepairThe Field Service Supervisor is a working field leader who supports the safe, high-quality delivery of service to
CIS customers. You will provide daily leadership to Service Technicians while actively performing technical
service work — calibration, preventative maintenance, troubleshooting, repair, and installation of industrial
weighing equipment — ensuring every job is completed safely, efficiently, and in accordance with CIS operational
standards.
Working closely with the Area Operations Leader, you drive daily execution, support technician development,
reinforce service quality, and help deliver exceptional customer experience. This role is the primary field
leadership resource for technicians and an important step in the CIS operations leadership career path. When this
role is working well, technicians are supported, coached, and held accountable; service quality is consistently
high; and customers trust the work CIS delivers — because Confidence Starts Here
The functions listed below are considered essential to this role.
● Promote and reinforce a safety-first culture through leadership by example.
● Ensure technicians comply with all company safety policies, customer requirements, and regulatory
standards.
● Conduct field observations, identify hazards, and implement appropriate risk controls.
● Support incident investigations and corrective actions.
● Ensure required PPE, tools, and equipment are properly used and maintained.
● Perform calibration, preventative maintenance, troubleshooting, repair, inspection, and installation of
industrial weighing equipment and related systems.
● Work alongside technicians to support complex jobs and ensure efficient service delivery.
● Provide technical leadership and assist with difficult troubleshooting.
● Ensure technicians arrive prepared with proper tools, documentation, and equipment.
Team Leadership & Development
● Lead and support Service Technicians in daily field operations.
● Coach technicians on technical skills, safety practices, customer interactions, and company expectations.
● Support onboarding, training, certifications, and technician development.
● Reinforce accountability for productivity, quality, professionalism, and attendance
● Provide regular performance feedback and development recommendations to the Area Operations
Leader.
● Promote teamwork and a positive culture built around the CIS Core Values.
● Support daily execution of preventive maintenance, break/fix service, emergency response, and
installation work.
● Own and maintain the branch service schedule, assigning and adjusting technician jobs to meet customer
commitments and business priorities.
● Assist with technician coordination and schedule execution to meet customer commitments.
● Monitor workload and communicate resource needs to the Area Operations Leader.
● Ensure work orders are completed accurately and submitted timely.
● Verify service notes, labor reporting, compliance documentation, and customer signatures are complete.
● Develop and maintain strong customer relationships.
● Communicate professionally regarding work scope, progress, and completion.
● Assist in resolving customer concerns and escalate issues when appropriate.
● Identify opportunities for equipment upgrades, repairs, preventative maintenance, and additional services,
communicating opportunities to the Area Operations Leader and Sales team.
Quality & Compliance
● Ensure service work meets CIS quality standards and customer expectations.
● Verify compliance with applicable weights and measures requirements, customer specifications, and
regulatory standards.
● Support continuous improvement initiatives focused on service quality and operational efficiency.
Ownership & Accountability
● Demonstrate ownership of daily field execution and technician performance.
● Support branch productivity and service quality objectives.
● Reinforce accountability for customer satisfaction and operational excellence.
● Maintain all required certifications and licenses, including CDL when applicable.
QualificationsEDUCATION, EXPERIENCE & QUALIFICATIONS
Education
● High school diploma or GED required.
● Associate degree or higher in electronics, industrial maintenance, or related field preferred, or equivalent
experience.
Experience
● Minimum five (5) years of industrial field service, maintenance, or related technical experience.
● Demonstrated experience leading or mentoring field technicians.
● Experience troubleshooting and diagnosing electrical, mechanical, and electromechanical devices,
including newer and rapidly evolving technology.
● Experience with new equipment installations.
● Experience working on construction sites and around heavy equipment preferred.
● Experience with safe lifting and rigging practices preferred.
Preferred
● Previous supervisory or team lead experience.
● Experience with industrial weighing systems, related industrial equipment, or the weighing/metrology
industry.
● Experience using service management, ERP, or mobile field service software.
● CDL or ability to obtain one; where a CDL is required for this role, a current DOT medical certification
must also be obtained and maintained.
● Ability to calculate capacity, division size, and tolerances, and to convert measurements, to perform
required customer calibrations.
● Ability to read digital and analog meters and weighing devices.
● Strong mechanical aptitude and working knowledge of electrical theory.
● Fully capable of reading, writing, speaking, and understanding the English language, in order to read
safety protocols and calibration specifications and communicate clearly with customers and team
members.
● Proficient with MS Office, ERP and CRM systems, and work order/service dispatch platforms.
● Comfortable working independently with little direct supervision, and equally effective leading and working
within a team.
● Must pass drug and background screening to meet CIS and customer requirements, in accordance with
applicable federal, state, and local law.
● Must obtain and maintain forklift certification in accordance with OSHA requirements.
● Willingness to work overtime as business needs require
Confidence Starts Here™
Since 1933, Carlton Industrial Solutions has forged a reputation as the trusted industry expert and service partner by providing innovative weighing and automation solutions to the most complex operational challenges. Over these 90 years, we have consistently demonstrated leading performance as a Top 3 Mettler Toledo Premier Distributor. Our long-standing track record of success and commitment to industrial businesses is unmatched. Most recently, we have acquired proven regional leadership in crane and hoist system design, service, and equipment sales by bringing ES, Inc. into the Carlton Industrial Solutions family. We have further expanded our core business offering to include mobile crane and environmental health and safety training and consultative services with the acquisition of Crews Crane Training International. Together, our five Operating Companies offer more comprehensive value to industrial businesses than any other provider in the broader Mid-Atlantic region. Across all of our Operating Companies, our purpose is to ensure with every step of the production and delivery process, brand promises are kept, quality is assured, and exacting standards are met and exceeded. We strive to be the trusted, go-to partner for businesses seeking reliable service and support, innovative thinking, and continuous improvement to systematically improve their operations. Ultimately, we're here to help our customers bring their products to life. CORE VALUES These pillars set the foundation for Carlton Industrial Solutions. From our team members to our business operations, every facet of our company strives to continually improve upon and to reflect these ideals. • Safety, Respect, Integrity, Commitment, Excellence We have (11) branches located in Greensboro, Charlotte, and Greenville, NC; Greenville, SC; Knoxville, Kingsport, and Morristown, TN; Roanoke, Richmond, and Chesapeake, VA; Salisbury, MD including the entire Delmarva Peninsula and Delaware.
Offices: 120 Landmark Dr, Greensboro, NC 27409, US · 196 Industrial Dr., Roanoke, VA 24019, US · 3745 Holland Blvd, Chesapeake, Virginia 23323, US · 4108 Eubank Rd, Richmond, Virginia 23231, US · 3123 Bismarck St, Greenville, North Carolina 27834, US
There are currently 883 open management & leadership positions in Greensboro, NC listed on Clera. New openings are added daily as companies post roles.
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