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The Senior Director, Change Management & Value Realization leads Change Management at Echo and runs the value realization system that connects investment to impact. You will set the change and adoption strategy across Ec…
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Lead the change management and adoption strategy across the technology portfolio to ensure new capabilities drive actual behavioral change. Establish and operate a value realization system to track and report the financial impact of technology investments.
Requires 8+ years of experience in change management and people leadership, along with a track record of delivering measurable business outcomes. A Bachelor's degree is required, and a Change Management certification (Prosci/ADKAR or ACMP CCMP) is mandatory.
The Senior Director, Change Management & Value Realization leads Change Management at Echo and runs the value realization system that connects investment to impact. You will set the change and adoption strategy across Echo’s technology portfolio, operate the cadence that defines, tracks, and reports value, and serve as the trusted expert for function leaders, project teams, and Finance.
The role spans two work streams, weighted toward change. Change management and adoption is the primary focus (~60%); value realization facilitation is the second (~40%) and applies to a tracked subset of qualifying initiatives. The two are paired by design: adoption is usually the precondition for realized value, and a single accountable owner keeps that thread unbroken, from before build through after launch, across Echo’s technology portfolio.
Throughout this description, “the portfolio” refers to Echo’s full set of technology releases and improvements.
Adoption of every technology release across Echo, so new capabilities change how teams actually work, not just which tools they have
The value realization system that shows whether Echo’s technology investment, more than $50 million annually, pays off
The change and adoption strategy for the portfolio, and the standards that mature the practice over time
The expert partnership that project teams, function leaders, and Finance rely on to define and protect value
The change management team, and the next generation of leaders growing within it
Change Management & Adoption
Set and own the change and adoption strategy for the technology portfolio
Own adoption targets and measurement plans for each initiative, and hold owners accountable for the behaviors and usage that drive outcomes
Direct role based training and enablement in partnership with Learning & Development, scaling reach through a train the trainer model
Lead communications, executive sponsorship, and stakeholder engagement across operations, sales, technology, and training
Value Realization Facilitation
Run the value definition process for qualifying initiatives, aligning business, technology, and Finance on a target dollar value and a single success metric before build begins, using the standards and cadence set by the SVP and steering committee
Chair working level value reviews
Operate the value tracking and reporting cadence from before build through after launch, and surface “value at risk” (initiatives where projected benefits are slipping) to leadership
Prepare and present readiness recommendations to the steering committee as input to its decisions
Partner with Finance to validate value definitions and connect adoption to realized value
Drive continuous improvement of the value operating model in partnership with the SVP
Leadership & Team Development
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Transportation Simplified
Echo Global Logistics, Inc. is a leading provider of technology-enabled transportation and supply chain management services. Headquartered in Chicago with more than 30 offices around the country, Echo offers freight brokerage and Managed Transportation solutions for all major modes, including truckload, partial truckload, LTL, intermodal, and expedited. Echo maintains a proprietary, web-based technology platform that compiles and analyzes data from its network of over 40,000 transportation providers to serve clients across a wide range of industries and simplify the critical tasks involved in transportation management. For more information on Echo Global Logistics, visit: www.echo.com.
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