Chicago, Illinois, United States · Hybrid
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery service…
Skills: Program Management, Digital Delivery, Agile, SAFe, Dependency Management
Chicago, Illinois, United States · Remote OK
$109k–$159k/yr
Reporting to the Engineering Director, you’ll manage engineering projects across distribution centers and plant‑based warehouses, with responsibility for developing warehouse process and infrastructure improvement strate…
Skills: Material Handling Equipment, Industrial Racking Systems, Warehouse Automation, Capital Planning, Project Management
Chicago, Illinois, United States · Hybrid
$78k–$85k/yr
The Duff & Phelps team brings together a rare mix of skill, experience, education and credentials in a collegial, collaborative environment. Job Description DUTIES AND RESPONSIBILITIES: RECEPTIONIST DUTIES:Provides full-…
Skills: Office Management, Reception, Facilities Management, Vendor Management, MS Outlook
Chicago, Illinois, United States · Hybrid
$121k–$186k/yr
The Team Morningstar’s Global Communications team protects and strengthens the company’s reputation, amplifies our mission to empower investor success, and helps leaders communicate with clarity and credibility. The Role…
Skills: Executive Communications, Social Media Strategy, Speech Writing, Content Creation, Project Management
Chicago, Illinois, United States · On-site
$70k–$80k/yr
KO Business Solutions is proud to work with a dynamic nonprofit dedicated to improving the quality of life in underserved communities by reducing health disparities through self-empowerment, holistic health education, an…
Skills: Program Leadership, Staff Supervision, Harm Reduction Counseling, Crisis Intervention, Grant Writing
Atlanta, Georgia, United States · Hybrid
$94k–$187k/yr
Company:Mercer Description: We are seeking a talented individual to join our Pharmacy Benefits Management practice at Mercer located in one of cities where we have a Mercer office. This role will be based in a hybrid env…
Skills: Financial Analysis, Actuarial Modeling, Pharmacy Benefits Management, Project Management, Strategic Planning
Chicago, Illinois, United States · Remote OK
$105k–$120k/yr
This is a remote role within the United States. US work authorization is required. About VIATechnik: VIATechnik is on a mission to lead the built environment in creating a better future, today. We are one team of over 50…
Skills: BIM Coordination, VDC Implementation, Revit, Navisworks, Civil3D
Chicago, Illinois, United States · On-site
$126k–$155k/yr
Key Purpose We are seeking an experienced and results-driven People and Culture business partner to align our HR initiatives and functions with business objectives and business needs. The Senior Human Resource Business P…
Skills: Labor Relations, Employee Relations, Contract Administration, Employment Law, Performance Management
Chicago, Illinois, United States · On-site
$27/hr–$34/hr
Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As…
Skills: Conflict Resolution, Patient Advocacy, De-escalation, Crucial Conversations, Grievance Management
Chicago, Illinois, United States · On-site
$50k–$65k/yr
Description Big City Optical is a leading firm in the optical industry, recognized for our innovative products and commitment to excellence. We are currently seeking a General Manager to join our team and support the com…
Skills: Retail Management, Team Leadership, Sales Target Achievement, Customer Service, Budget Management
Chicago, Illinois, United States · On-site
$25/hr–$35/hr
Description FLSA: Non-Exempt Department: Guest Services Reports to: Director of Guest Services and/or Executive Field Chef Customary Days: Sunday through Saturday Customary Hours: Varies to include evenings, holidays, an…
Skills: Culinary Production, Event Management, Food Safety, Team Leadership, Plating
Chicago, Illinois, United States · Remote OK
Description Medical imaging data doesn't move itself and when it does, it has to be right. At Enlitic, we build and deploy the technology that helps healthcare organizations manage, migrate, and make sense of critical im…
Skills: Project Planning, Stakeholder Management, Risk Management, Client Relationship Management, Cross-functional Coordination
Chicago, Illinois, United States · Hybrid
$85k–$95k/yr
Who we are The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappea…
Skills: Financial Modeling, Revenue Operations, P&L Analysis, Underwriting, Data Visualization
Chicago, Illinois, United States · On-site
$59k–$73k/yr
Description EMBRACING ABILITIES. EXPANDING POSSIBILITIES. At Easterseals of Chicagoland and Greater Rockford, we are committed to two – often interconnecting - pillars of work……early learning and disability. Through thes…
Skills: Staff Supervision, Instructional Coaching, Curriculum Implementation, Classroom Management, Professional Development
Chicago, Illinois, United States · On-site
$120k–$150k/yr
About the Role Supernova is looking for a Product Manager to join our global product organization, building the leading platform for securities-based lending and wealth management technology. Our platform powers some of …
Skills: Product Management, B2B SaaS, AI-Assisted Prototyping, Enterprise Client Management, UI Mockups
Chicago, Illinois, United States · Remote OK
$195k–$220k/yr
Description The Director of Shared Services is a senior leadership role responsible for establishing, governing, and continuously improving a centralized shared services function across seven operating entities — five in…
Skills: Shared Services Management, Financial Operations, ERP Management, Coupa Implementation, US GAAP
Chicago, Illinois, United States · Hybrid
$80k–$117k/yr
APPLICATIONS ARE REVIEWED DAILY. YOU CAN EXPECT A RESPONSE WITHIN 24 HOURS. Why ABC? Our Patients: An intentional focus on small caseloads with a compassionate care approach. Our Culture: ABC Core Values are more than ju…
Skills: Treatment Planning, RBT Supervision, Mentorship, Family Collaboration, Evidence-Based Therapy
Chicago, Illinois, United States · On-site
$55k–$60k/yr
Job Content/Function The Dental Office Manager is responsible for managing the daily operations of a dental office, ensuring that patients receive high-quality dental care in a welcoming and professional environment. Thi…
Skills: Office Management, Staff Supervision, Financial Reporting, HIPAA Compliance, Patient Relations
Chicago, Illinois, United States · On-site
$150k–$175k/yr
Reporting to the Chief Talent Officer, the Senior Vice President, Total Rewards will be responsible for in partnership and alignment with Thresholds leadership, leading the strategy, design, development, implementation, …
Skills: Compensation Strategy, Benefits Administration, HRIS Management, Strategic Leadership, Project Management
Chicago, Illinois, United States · Hybrid
$120k–$140k/yr
Job Description: Director of Events Location: Remote Reports to: Vice President of Marketing – Alma Lasers USA Salary Range: $120,000 - $140,000, Commensurate with Experience This position is full-time and primarily remo…
Skills: Strategic Planning, Project Management, Budget Management, Vendor Leadership, Stakeholder Management
Chicago, Illinois, United States • Hybrid
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Own and coordinate the delivery of customer-facing digital platforms including portals, mobile apps, and web experiences. Drive execution alignment and dependency management across cross-functional teams and third-party vendors to modernize customer engagement.
Requires 12+ years of technology program or delivery management experience with a focus on complex enterprise digital platforms. A bachelor's degree in IT, Business, Engineering, or Computer Science is required.
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Doubtless Pet Care Group NA is undertaking a multi-year enterprise transformation to modernize customer engagement, digital experiences, servicing capabilities, and shared technology platforms across its insurance brands.
The Technology Program Manager – Customer Platforms is responsible for owning execution and coordinated delivery across customer-facing digital platforms, including portal, mobile, web, member center, customer self-service, digital experience, and related integration capabilities.
Reporting into the Technology Portfolio & Delivery Office, this role partners closely with business program leaders, product owners, UX, architecture, engineering, infrastructure, security, data, D365 / CRM teams, vendors, and third-party delivery partners to drive execution alignment, dependency management, release readiness, and delivery accountability across multiple concurrent customer platform workstreams.
This role requires strong execution discipline, digital delivery experience, and the ability to coordinate complex dependencies across front-end applications, APIs, identity, data, CRM, insurance platforms, analytics, content, infrastructure, and customer experience teams. The successful candidate will play a critical role in enabling modern, scalable, and consistent customer digital experiences across the broader Paw Print transformation.
Focus Areas
Customer Digital Platform Delivery: Coordinate delivery activities across portal, mobile, web, member center, customer self-service, and digital experience platforms.
Customer Experience Modernization: Support modernization of customer journeys, digital engagement, servicing experiences, and self-service capabilities across brands and channels.
Cross-Platform Integration Coordination: Drive dependency management across customer platforms, D365 / CRM, core insurance platforms, data, APIs, identity, security, infrastructure, analytics, and third-party services.
Execution Governance: Drive visibility into delivery status, milestones, dependencies, risks, issues, decisions, financials, and operational metrics across customer platform initiatives.
Release and Operational Readiness: Support release planning, testing alignment, deployment coordination, production readiness, customer-impact communications, hypercare, and support transition for customer-facing digital capabilities.
Key Responsibilities:
Own and coordinate delivery activities across customer platform initiatives, including portal, mobile, web, member center, customer self-service, digital experience, APIs, integrations, and supporting shared platform capabilities.
Partner with business program managers, product owners, UX, technology delivery leads, architects, engineers, system integrators, and vendors to support integrated planning and execution coordination.
Lead Agile / SAFe delivery routines for customer platform workstreams, including PI / sprint planning support, dependency management, risk tracking, issue resolution, and delivery tradeoff coordination.
Support integrated roadmap coordination across customer platforms, D365 / CRM, insurance platforms, data, APIs, infrastructure, security, identity, UX, analytics, and supporting technology workstreams.
Drive visibility into program milestones, dependencies, risks, issues, decisions, financials, and delivery outcomes across customer digital platform initiatives.
Partner with vendors, system integrators, digital agencies, and third-party delivery partners to monitor deliverables, resolve delivery blockers, escalate risks, and maintain execution accountability.
Build and maintain delivery dashboards, status reporting, RAID logs, dependency trackers, milestone plans, release plans, and operational metrics across customer platform initiatives.
Partner with Enterprise Architecture, Infrastructure, Information Security, Data, Product, UX, D365 / CRM, and Engineering teams to ensure aligned and predictable delivery outcomes.
Support testing alignment, UAT coordination, customer journey validation, accessibility considerations, deployment planning, release readiness, production cutover, hypercare, and transition-to-support activities.
Coordinate customer-facing release impacts across business stakeholders, support teams, communications teams, and operational teams where applicable.
Ensure customer platform delivery activities align with TPDO governance standards, reporting requirements, financial controls, and operational processes.
Collaborate closely with business and customer experience leadership to ensure technology delivery supports broader customer transformation objectives.
Contribute to continuous improvement of delivery governance, operational cadence, reporting standards, and transformation execution practices.
Required Skills & Abilities:
Strong delivery coordination and execution management skills across complex digital, customer-facing, or enterprise platform initiatives.
Experience supporting web, mobile, portal, member center, customer self-service, customer engagement, or digital experience delivery.
Strong understanding of cross-platform dependencies across front-end applications, APIs, data, CRM, identity, security, infrastructure, analytics, and back-end systems.
Strong organizational, planning, dependency management, and problem-solving capabilities.
Ability to manage competing priorities and operate effectively within fast-paced transformation environments.
Excellent communication and stakeholder management skills with the ability to coordinate across business, product, UX, engineering, architecture, security, vendor, and customer experience organizations.
Experience supporting Agile / SAFe delivery models and cross-functional delivery coordination.
Ability to facilitate collaboration across distributed engineering teams, vendors, system integrators, and third-party delivery partners.
Strong attention to detail combined with the ability to maintain visibility across interconnected workstreams and dependencies.
Demonstrated ability to proactively identify risks, escalate issues, drive execution transparency, and support delivery accountability.
Collaborative leadership style with a focus on accountability, continuous improvement, operational excellence, and customer-centered delivery.
Education and Experience
12+ years of technology program, project, or delivery management experience across complex enterprise, digital, or customer-facing platforms.
Experience supporting web, mobile, portal, member center, customer engagement, digital experience, or customer servicing technology initiatives preferred.
Familiarity with modern digital delivery environments, API integrations, identity / access dependencies, analytics, UX, accessibility, mobile release processes, web platforms, and customer-facing production readiness preferred.
Experience working with system integrators, offshore delivery teams, digital agencies, software engineering teams, and third-party vendors.
Experience supporting enterprise platform modernization, digital transformation, customer experience transformation, or shared platform initiatives within complex enterprise environments.
Experience working within Agile / SAFe delivery environments.
Strong understanding of enterprise delivery governance, reporting, RAID management, dependency management, testing coordination, release readiness, operational readiness, and portfolio execution practices.
Bachelor’s degree in information technology, Business, Engineering, Computer Science, or related field.
#IPH
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
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Independence Pet Group (IPG), a subsidiary of IPH, is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.
Offices: Chicago, Illinois, US · Akron, Ohio, US · Phoenix, Arizona, US · Raleigh, North Carolina, US · Oakville, Ontario, CA
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