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Responsible for end-to-end HR service delivery and improving the employee experience for the Chicago HQ and Global Functions. Acts as the primary interface between business units and shared services to align People Services strategy with business needs.
Requires a Bachelor's degree and at least 5 years of experience in HR business partnering, talent management, or people operations. Must possess strong skills in change management, stakeholder influencing, and working within project-driven environments.
The People Experience Lead is responsible for the end-to-end HR service delivery, acting as the interface between the functions/site on one side and shared services center/ workstream leads on the other. The Lead is responsible for continuously improving the employee experience for the Functions/ Chicago HQ site, driving and enabling self-service, supporting People Leads of Global functions & HQ HR Operations, flagging key business requirements as well as building strong relationships with Functions and People Services stakeholders.
Key Responsibilities:
Collaborates across the BU to ensure People Services strategy is aligned to the BU needs and drives the strategy implementation at BU/Functional/ site level.
Responsible for the end-to-end HR service delivery (ongoing onboarding, local learning delivery, time & attendance, performance management, ER/ LR, local query resolution etc..) for the BU/Functional/ site level.
Key point of contact to employee and managers for HR related queries, self-service transactions, HR portal navigation, policy interpretation and process support requiring face-to-face interaction and hard copy documentation. Acts as a key interface between the business unit and shared service center; promoting self-service, flagging BU requirements to SSC and advising the Business on SSC support.
Leads BU Squads consisting of local People Experience Advisors, Talent Acquisition Lead/ Advisors as well as centrally located Employee Life Events teams to ensure BU needs are met in an efficient and effective way.
Leads and oversees Employee Relations service delivery where not supported by Shared Services/ delivered by the People Experience Advisors.
Promotes the HR operating model within the BU and seeks the right balance between efficient service delivery and tailored employee experience. Acts as point of escalation for Functional Leadership Team, Uses Business Unit knowledge to identify specific BU requirements and applies this in service delivery.
Continuous Improvement: Responsible for application of the service delivery model and end-to-end process framework for the BU; driving continuous improvement through benchmarking, to provide efficient, effective, and compliant People Services, with an employee driven culture. Takes a continuous improvement focus to ensure great employee experience for all employees within a BU as well as more and more efficient service delivery.
Support to People Lead responsibilities – Chicago HQ & Global Functions
People Strategy & Operating plan, Org design and Structure, Workforce planning: Support towards review of external & internal
practice and analytics. Proactively engage during Org design planning and implementation phase. Support towards Tracking on
the organization dynamics & analytics along the year.
Strategic Talent Management: Promote Self-service and provide STR Analytics support to PL's as needed and build capability to
navigate Workday. Support PL’s towards End of program placement as part of Early careers program.
Culture & Engagement: Support PL’s towards driving Engagement participation, communication, focus group discussions,
Engagement activation via site specific Culture/ ERG activities, Townhalls coordination, neighborhood partnerships etc.
Capability & Life cycle events: Support PL’s in key Capability program delivery & activation, JBA refresh, PT Careers, People Team site updates & communication
Bachelor's degree, (preferred specialization will be HR, psychology, Management information systems)
At least 5 yrs of experience (HR business partnering, Talent Mgmt., Talent Acquisition, People Services/operations etc..)
Working in a project-driven organization
Managing multiple and diverse stakeholders
Previous HR Experiences (HRBL/TA/ PE/COE)
Change management and governance processes.
Influencing and communicating with others
Presentation skills
Compliance and controls (experience in audits or part of programs)
Working effectively in a constantly changing environment and using initiative and personal resourcefulness
The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.
Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal
We’re a house of incredible brands providing people with the right snack, for the right moment, made the right way.
Mondelēz International, Inc. (NASDAQ: MDLZ) is an American multinational confectionery, food, and beverage company based in Illinois which employs approximately 80,000 individuals around the world. Our Purpose Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack, for the right moment, made the right way. Our Brands We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our People Our 80,000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands, Grow Every Day, and Do What's Right shapes our culture – what we believe in, stand for, and what guides our actions and decisions. Great people and great brands. That’s who we are. Our Strategies We are uniquely positioned to lead the future of snacking with strong leadership in our categories, an unparalleled portfolio of global and local brands and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth, our strategic plan is centered around three strategic priorities: • Growth: accelerate consumer-centric growth • Execution: drive operational excellence • Culture: build a winning growth culture
Offices: Mondelēz International, Greater Chicago Area, IL 60607, US · 100 De Forest Ave, East Hanover, New Jersey 07936, US
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