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Austin, Texas, United States · Hybrid
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Austin, Texas, United States · On-site
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Lead the execution and continuous improvement of customer experience programs including Service Experience, Hospitality, Clienteling, and Customer Surveys. Translate high-level strategy into scalable store behaviors, tools, and metrics to ensure a consistent brand experience across all retail locations.
Requires 6+ years of progressive experience in retail operations, hospitality, or customer experience. Candidates must possess strong analytical and project management skills and be based in or willing to relocate to Austin, TX.
Tecovas was founded with the simple goal of making the world’s best western boots, apparel, and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and Western enthusiasts alike.
Tecovas is looking for a Senior Manager, Radical Hospitality Programs to help scale Radical Hospitality across our growing fleet of stores and ensure the full customer journey feels consistent, thoughtful, and distinctly Tecovas – from the first welcome on the salesfloor to the follow-up, and feedback that builds loyalty during and after each visit.
Reporting directly to the Senior Director of Retail Operations, this role leads the execution, continuous improvement, and performance of four interconnected customer experience programs that enable and validate Radical Hospitality in-store: Service Experience, Hospitality, Clienteling, and the Customer Survey & Review Program. As the Senior Manager, Radical Hospitality Programs, you'll translate customer experience strategy into scalable programs, standards, tools, and metrics while partnering across the business to deliver Radical Hospitality consistently in every store.
This role is required to be based in Austin, TX. Candidates must either be currently located in or willing to relocate to Austin, TX.
Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing — and hiring passionate, humble, positive, and talented people determined to help us continue to grow!
Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try!
We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.
Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners.
Offices: 1500 S Congress Ave, Austin, Texas 78704, US
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