Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer e…
Skills: Go-To-Market Strategy, Business Architecture, People Management, Sales Operations, Strategic Planning
Staff Technical Product & Program Manager, Security
Seattle, Washington, United States · Hybrid
$181k–$262k/yr
Senior+$4.2B raised
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Explore opportunities with Assured Home Health, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to …
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Systems Administrator IV, Health Systems - Certified in Willow Inpatient
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Senior
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Washington, District of Columbia, United States · Hybrid
$170k–$185k/yr
Senior+
POSITION TITLE: Senior Director, Shipping DEPARTMENT/PROGRAM: Climate REPORTS TO: Vice President, Climate STATUS: Regular, Full Time, Exempt LOCATION: Remote or Hybrid from AK, CA, DC, FL, MD, OR, TX, VA, WA, WV ABOUT OC…
Skills: Strategic Leadership, Conservation Advocacy, Policy Development, International Negotiations, Team Management
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$156k–$304k/yr
Full-time
bachelor degree, postgraduate degree
Posted 17d ago
~40 hrs/week
Responsibilities
Lead the global go-to-market strategy for AI Business Solutions within the SME&C segment to accelerate revenue and pipeline. Manage a team of business architects and collaborate with engineering and business leaders to align product roadmaps and sales motions.
Requirements
Requires a Bachelor's degree and at least 6 years of experience in business consulting, sales operations, or finance, including 4+ years of people management. Preferred candidates possess an MBA or advanced degree with extensive experience in strategy and sales leadership.
Full job description
Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more—and we have an unparalleled opportunity to bring this mission to life in the AI Business Solutions organization. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
We are looking to hire a Senior Director, SME&C Business Architecture to lead our global go-to-market (GTM) strategy for AI Business Solutions in SME&C. Within Small, Medium Enterprises & Channel (SME&C), we serve Corporate and SMB customers at scale – reaching the breadth of the market through a customer-first operating model, a partner-led (CSP) motion, and high-velocity, digital-first engagement. This role focuses on designing programs that generate pipeline and accelerate revenue across pricing levels (EA and CSP) while driving healthy usage, adoption, and renewal.
Our AI Business Solutions SME&C team is a collaborative, diverse group passionate about helping stakeholders accelerate the sales cycle to reach shared goals faster. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Define and develop the GTM strategy for AI Business Solutions for SME&C
Sales model design, role orchestration and sales motions
Incentives and compensation
Engage and influence corporate and field stakeholders to drive alignment around the plan and align across GTM levers inclusive of:
Business model
Marketing strategy and collateral
Product roadmap
Partner strategy
Innovate and design new sales motions and strategies to reach new and existing customers.
Manage and grow a team of experienced business architects to drive business impact while growing these professionals in their career and learning.
Represent business and technical needs/feedback in key leadership forums with engineering and business leaders.
Ensure the right metrics and KPIs are in place to achieve the right outcomes for our customers, to measure progress over time and to implement course corrections as needed.
Qualifications
Required/minimum qualifications
Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 6+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field
OR equivalent experience.
6+ years experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance.
4+ years people management experience.
Additional/Preferred Qualifications:
Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 7+ years marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience
OR Master's Degree in Business Administration or related field AND 5+ years marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, banking, finance, economics, and/or partner organization experience
OR equivalent experience
Sales Strategy Enablement M6 - The typical base pay range for this role across the U.S. is USD $155,800 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $202,400 - $303,600 per year.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Related keywords
AI Business SolutionsSME&CGTM StrategyCSPEASales EnablementBusiness ArchitectureDigital-First EngagementPipeline GenerationCustomer SuccessGrowth MindsetManagement ConsultingSales StrategyRole OrchestrationIncentives and Compensation
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
Offices: 1 Microsoft Way, Redmond, Washington 98052, US · 1 Denison Street, North Sydney, NSW 2060, AU · 1950 Meadowvale Blvd, Mississauga, Ontario L5N 8L9, CA · 39, Quai du Président Roosevelt, Issy-les-Moulineaux, Île-de-France 92130, FR · Walter-Gropius-Straße 5, München, 80807, DE
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