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Full-time
bachelor degree
Posted 11d ago
~40 hrs/week
Responsibilities
Lead all Front Office operations while maintaining high levels of guest service and providing mentorship to the team. Responsibilities include managing budgets, scheduling staff, and ensuring adherence to cash and credit handling procedures.
Requirements
Requires at least 2 years of management experience in hospitality and a flexible schedule for evenings and weekends. A bachelor's degree and proficiency in Opera and Microsoft Office are preferred.
Full job description
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
Lead all Front Office operations, set and maintain a high level of guest service. Provide support, mentorship, and coaching to the team.
Some of your responsibilities include:
Delete or add transactions that will assist in balancing revenues.
Review Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.
Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.
Inspect all VIP arrival rooms.
Attend monthly Wine Hour according to the schedule.
Run and attend departmental training classes and seminars as needed.
Supervise all duties performed by the Front Office team.
Coach, and counsel employees when necessary, using the correct documentation and techniques.
Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure.
Schedule for all areas of operation in a timely manner. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).
Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios.
Meet or come in under payroll and expense budgets.
Accountable for the "guest ledger" and its daily maintenance.
Ensure that all employees follow cash and credit handling procedures.
What You Bring:
2 years of management experience in hospitality or similar industry.
Bachelor's degree is preferred.
Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
Ability to read, write, and verbally communicate effectively and professionally.
Experience with Opera and Microsoft Office Suite is preferred.
Flexible schedule, able to work evenings, weekends, and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Kimpton Hotels by IHG are inspired and wired, our restaurants seasonal and chef-driven.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1981
Headquarters
San Francisco, CA
LinkedIn followers
121,466
At Kimpton, it’s always personal. We focus on what it means to be human and an individual. You’ll quickly learn Kimpton’s not just a hospitality job. Here, you’ll join a mission to make lives better. No biggie.
The real you is a job requirement; your unique background, talents, and quirks are what help our company connect meaningfully with our guests. You’ll lead your own personal career path while you help make each guest’s journey feel more personal. You won’t just punch a clock and count the hours; you’ll make it count.
That’s why FORTUNE magazine has put Kimpton on its “Best Companies To Work For” list fourteen times. It’s why we score 100 on the Human Rights Campaign Foundation’s Corporate Equality Index every year. Our guests feel it too—it’s why we’re consistently ranked as a best-loved hospitality company.
Our thriving company culture, numerous hospitality career tracks, and rich benefits and perks also make us one of the best places to work. We take care of all of our people with great benefits, like paid time off; medical, dental, and vision plans; life, short-term, and long-term disability insurance; 401(k) with employer matching; 6 weeks paid paternity/maternity leave; robust professional and personal development through our own Kimpton University; and employee discounts at our 60+ hotels nationwide. Plus, we throw in some extra Kimpton-style perks, like wellness programs and, of course, pet insurance.
We’re a best place to work because we’re driven by our passion for unscripted, heartfelt care. From the first whirl of a hula hoop at your employee orientation (yes, it happens) to every Kimpton Moment thereafter, you’re going to love it here as much as our guests do.
www.facebook.com/kimpton
www.twitter.com/kimpton
www.instagram.com/kimpton
www.pinterest.com/kimpton
www.youtube.com/kimpton
Offices: 222 Kearny Street, Suite 200, San Francisco, CA 94108, US
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