Salesforce Commercial Servicing & Onboarding Tech Lead
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Salesforce Commercial Servicing & Onboarding Tech Lead
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$96k–$181k/yr
Full-time
bachelor degree
Posted 1d ago
Apply by Sep 25
~40 hrs/week
Responsibilities
The Tech Lead will provide hands-on technical leadership for Commercial onboarding and servicing delivery squads, owning the end-to-end design and quality of Salesforce solutions. They will also mentor engineers, drive engineering excellence, and partner with stakeholders to align technology delivery with business outcomes.
Requirements
Candidates must have a bachelor's degree in Computer Science or equivalent and at least 7 years of IT experience, including 5+ years of hands-on Salesforce platform experience. Strong technical design skills, proficiency in Apex and Lightning Web Components, and experience with Agile methodologies are required.
Full job description
Location:
4910 Tiedeman Road, Brooklyn Ohio
Location:
Mobile - In office 2 days a week.
Position Summary
KeyBank is seeking a Salesforce Commercial Servicing & Onboarding Tech Lead to provide hands-on technical leadership for Commercial onboarding and servicing delivery squads. This role will own end-to-end technical design, build quality, and solution delivery for Salesforce Service Cloud and Experience Cloud platforms supporting Commercial Banking operations.
This is a full-time technical leadership role focused on building durable internal Salesforce domain expertise and reducing dependency on contractor heavy delivery teams. The successful candidate will drive engineering excellence, lead technical discussions independently, set technical direction, and partner closely with business stakeholders, product owners, enterprise architecture, and operations teams. This role offers a path to team leadership as the team and delivery portfolio mature.
About KeyBank
KeyBank is one of the nation's largest bank-based financial services companies, providing investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies across the United States.
About the Role
The Salesforce Commercial Servicing & Onboarding Tech Lead will:
Provide hands-on technical leadership for Commercial onboarding and servicing delivery squads
Own technical design, architecture, and code quality for Service Cloud and Experience Cloud solutions
Lead engineering discussions, drive design reviews, and set technical standards
Partner with business stakeholders to translate requirements into scalable technical solutions
Reduce contractor dependency by building sustainable internal technical capability and expertise
Mentor engineers and foster a culture of technical excellence and continuous improvement
Grow into formal team leadership responsibility as the team and portfolio expand
Key Responsibilities
Technical Leadership & Delivery
Lead technical design and implementation of Salesforce Service Cloud and Experience Cloud solutions for Commercial onboarding and servicing workflows
Own solution architecture, technical decision-making, and technical risk management for the delivery portfolio
Perform design and code reviews to ensure quality, maintainability, scalability, and alignment with enterprise standards
Drive hands-on development for complex features and technical challenges
Lead proof-of-concept efforts and technical feasibility assessments for new capabilities
Ensure adherence to Salesforce best practices, coding standards, and platform governance
Platform & Domain Expertise
Build deep expertise in Commercial Banking onboarding and servicing business processes
Design solutions leveraging Service Cloud capabilities including case management, omni-channel routing, knowledge management, and service console
Design and deliver client-facing and employee-facing experiences using Experience Cloud (Communities)
Support integration design and data synchronization with upstream and downstream enterprise systems
Stay current with Salesforce platform releases, features, and emerging capabilities
Stakeholder & Cross-Functional Partnership
Partner closely with business stakeholders, operations leaders, and product owners to align technology delivery with business outcomes
Collaborate with enterprise architecture, data, security, and risk partners to ensure compliant, scalable solutions
Communicate technical concepts clearly and effectively to non-technical audiences
Manage technical dependencies and coordinate with integration, infrastructure, and vendor teams
Build trust-based relationships across Commercial Banking, Technology, and Operations teams
Team Leadership & Talent Development
Provide day-to-day technical leadership and mentorship to delivery squad engineers
Lead engineering discussions, technical grooming, and delivery planning
Foster collaboration, knowledge sharing, and continuous improvement within the squad
Support onboarding and skills development for new team members
Grow capability to lead a team over time
Innovation & Emerging Capabilities
Partner with product and architecture teams to design solutions leveraging Salesforce AI capabilities (Agentforce, Data Cloud / Data 360)
Demonstrate willingness to learn and enable emerging platform capabilities
Identify opportunities to improve efficiency, user experience, and operational outcomes through platform innovation
Support responsible AI adoption aligned with enterprise governance and Model Risk frameworks
Required Qualifications
Bachelor's degree in Computer Science or equivalent practical experience
7+ years of overall IT experience
5+ years of hands-on Salesforce platform experience with strong emphasis on Service Cloud
Proven ability to lead technical teams and drive engineering outcomes independently
Strong technical design and architecture skills for complex Salesforce implementations
Experience with Salesforce configuration and custom development including AI assisted build (Apex, Lightning Web Components, Flows, APIs)
Experience with Agile delivery methodologies and full SDLC ownership
Strong communication skills and ability to partner effectively with business and technical stakeholders
Demonstrated ability to translate business requirements into scalable, maintainable technical solutions
Preferred Qualifications
Salesforce certifications including:
Salesforce Certified Platform Developer I and/or II
Salesforce Certified Service Cloud Consultant
Salesforce Certified Administrator
Salesforce AI-related certifications (e.g., AI Specialist, Einstein Analytics)
Experience with Salesforce Experience Cloud (Communities) design and implementation
Experience supporting Financial Services or Commercial Banking platforms
Knowledge of Salesforce AI capabilities (Agentforce, Data Cloud, Einstein AI) with willingness to learn and enable
Experience with integration platforms, APIs, and enterprise data architecture
Familiarity with DevOps tools and release management practices (CI/CD, version control, deployment automation)
Prior mentorship, coaching, or informal team leadership experience
Why Join KeyBank
This role offers the opportunity to:
Build a critical Salesforce capability supporting Commercial Banking operations
Establish yourself as a technical domain expert and trusted partner to the business
Shape technical direction and standards for a high-impact delivery portfolio
Grow your leadership skills with a path to team leadership
Work with emerging Salesforce AI and automation capabilities
Contribute to reducing contractor dependency and building sustainable internal capability
KeyBank is an equal opportunity employer committed to building a diverse and inclusive workplace.
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 09/25/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
#LI-Remote
Related keywords
SalesforceService CloudExperience CloudCommercial BankingApexLightning Web ComponentsFlowsAPIsAgileSDLCSolution ArchitectureAgentforceData CloudEinstein AICI/CDDevOps
For every financial need, we'll meet you in the moment. KeyBank Opens Doors.
Industry
Banking
Company size
10,001+ employees
Headquarters
Cleveland , Ohio
LinkedIn followers
134,540
Total funding
$3.3B
At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day.
Headquartered in Cleveland, Ohio, KeyCorp is one of the nation’s largest financial services companies. Key Companies provide investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.
Follow along for business and industry insights, expert advice and more resources to help you achieve your financial goals.
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
KeyBank is Member FDIC. Equal Housing Lender. Credit applications are subject to credit approval.
Offices: 127 Public Square, Cleveland , Ohio 44114, US
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