Business Analyst - Transmission Operations - Akron Control Center
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Business Analyst - Transmission Operations - Akron Control Center
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Full-time
associate degree
Posted 15h ago
Apply by Sep 30
~40 hrs/week
Responsibilities
The Business Analyst supports operational excellence by analyzing data, identifying performance trends, and facilitating process improvement initiatives across Transmission Operations. They also lead event investigations, develop performance dashboards, and coordinate organizational learning activities to improve reliability and safety.
Requirements
Candidates must have an associate degree or equivalent experience in operations, engineering, or a related field, along with experience in electric transmission or control room operations. Strong analytical, communication, and facilitation skills are required, as is the willingness to work flexible schedules for emergency response.
Full job description
Transmission Operations Business Analyst
All employees who apply for a posted position must notify their supervisors that they have applied. Employees who have not been in their current positions for at least one year or who are in a position with specific requirements beyond one year, must obtain approval from their supervisor before applying.
IMPORTANT - This position can be based in either the Akron, OH or Fairmont, WV Control Center facility.
The selected candidate may be offered a position within the same job family, at a level that is lower than what was posted. This will be determined based upon the results of the interview process which considers the candidate's skills, work history, experience level, and other relevant qualifications.
Job Summary
The Transmission Operations Business Analyst – Process Improvement supports operational excellence across Transmission Operations through data analysis, process improvement, human performance initiatives, organizational learning, and business intelligence. The position serves as a key resource for identifying performance trends, improving work processes, reducing operational risk, and supporting continuous improvement efforts across Transmission Operations.
The successful candidate will analyze operational data, facilitate improvement initiatives, support event investigations, develop performance metrics, coordinate lessons learned activities, and partner with Operations, Training, Compliance, and Engineering organizations to improve organizational effectiveness and reliability. This position combines the skills of a business analyst, continuous improvement practitioner, and human performance professional.
Essential Responsibilities
Operational Excellence & Continuous Improvement
Identify opportunities to improve operational effectiveness, efficiency, quality, and reliability.
Facilitate process improvement initiatives across Transmission Operations.
Lead process mapping, workflow analysis, and solution development efforts.
Support implementation and sustainment of continuous improvement initiatives.
Business Analytics & Performance Monitoring
Perform periodic trending and analysis of Human Performance data, including investigations, Problem-Issues-Enhancements (PIE)s, Good Catches, and audit findings.
Compile and present Human Performance metrics, dashboards, and insights to leadership and governance committees.
Analyze operational, compliance, training, and performance data.
Develop Power BI dashboards and performance scorecards.
Perform trend analysis and identify emerging risks and opportunities.
Present findings and recommendations to leadership.
Human Performance & Organizational Learning
Administer and support Transmission Operations Human Performance initiatives.
Analyze operational events and identify error precursors, latent organizational weaknesses, and systemic risks.
Coordinate lessons learned, learning teams, and corrective action reviews.
Support development of human-centered controls, checklist, and performance tools.
Event Investigation & Lessons Learned
Train and support personnel in incident investigations using approved methodologies (e.g., TapRoot®, REASONs checklist)
Provide oversight and quality review of investigations and Lessons Learned to ensure consistency, technical accuracy, and effectiveness.
Process internal and external Lessons Learned and coordinate subject matter expert reviews and corrective actions.
Committees & Cross-Functional Support
Participate in Human Performance Steering Team activities.
Support the System Event Review Committee (SERC) and Transmission Safety Committee.
Coordinate and lead Learning Teams as needed to address technical and performance‑related themes.
Required Qualifications
Associate degree or equivalent work experience in operations, engineering, compliance, training, or a related field.
Experience supporting electric transmission or control room operations.
Strong analytical, communication, and facilitation skills.
Willingness to travel, work modified schedules, and perform assigned storm restoration, emergency response, and business continuity roles as necessary, including nights, weekends, holidays, and extended work hours.
Preferred Qualifications
Experience with Human Performance, Operational Excellence, Continuous Improvement, Business & Performance Analytics, and Organizational Effectiveness.
Experience with incident investigations, root cause analysis, or corrective action programs.
Familiarity with NERC standards and Transmission Operations processes.
Reporting Relationship
This role reports to the Compliance & Procedures Supervisor under the Transmission Operations Support Manager.
We are a forward-thinking electric utility centered on integrity, powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
FirstEnergy is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy’s 10 electric distribution companies form one of the nation's largest investor-owned electric systems, serving customers in Ohio, Pennsylvania, New Jersey, West Virginia, Maryland and New York. The company's transmission subsidiaries operate approximately 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions.
Join the FirstEnergy Careers Facebook community at www.facebook.com/FirstEnergyCareers, where we share career tips, job postings, photos from career fairs and community events, and more.
Offices: 341 White Pond Dr, Akron, Ohio 44320, US
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How many Management & Leadership jobs are open in Akron, OH right now?
There are currently 416 open management & leadership positions in Akron, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Akron, OH?
Companies currently hiring include FirstEnergy, Signet Jewelers, The University of Akron College of Engineering and Polymer Science, Bluegrass Restaurant Holdings, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Akron, OH?
Yes — 50 of the 416 open management & leadership positions offer remote or hybrid work (16 remote, 34 hybrid).
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