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$65k–$80k/yr
Full-time
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, 401(k) with employer match, Profit-sharing contribution, Wellness incentive program
Posted 26d ago
~40 hrs/week
Responsibilities
The analyst supports business-led process improvement, documentation, and performance analysis across insurance operations. They define business use-cases for automation and Copilot initiatives while partnering with technology teams to ensure compliant solution delivery.
Requirements
Requires a bachelor's degree in Business, Finance, Operations, or a related field with 1-4 years of experience in process improvement or analytics. Proficiency in Excel and experience with process mapping techniques like SIPOC and RACI are essential.
Full job description
MSIG USA continues to grow!
Company Overview:
MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.
Role Overview
The Operations Excellence Analyst supports business-led process improvement, documentation, performance analysis, and business use-case definition for automation and Copilot initiatives across insurance operations. Primary focus areas include billing, collections, underwriting support, and policy administration.
This role is execution-oriented and focused on operational clarity and business requirements. The analyst partners with Operations, Underwriting, Technology, and other key functions teams to define business workflows, rules, controls, and success criteria that enable efficient and compliant solution delivery within a regulated insurance environment.
Key Responsibilities
Process Documentation & Analysis
Document end-to-end operational processes using SIPOC, swim lanes, and RACI methodologies.
Define current-state and future-state business workflows, decision points, and exception handling.
Identify inefficiencies, rework drivers, control gaps, and handoff risks.
Maintain process documentation and ensure accuracy, consistency, and version control.
Data & Performance Analysis
Analyze operational metrics including cycle time, backlog, aging, error rates, and SLA performance.
Prepare reports, dashboards, and insights for Operations and leadership.
Support root-cause analysis and quantify operational and financial impacts.
Track and report benefits realization from process improvement and automation initiatives.
Automation & Copilot Use-Case Support
Define business use cases for automation and Copilot solutions, including tasks, workflows, business rules, and success criteria.
Document required inputs, expected outputs, exception scenarios, and human-in-the-loop controls.
Support business acceptance testing and validation of delivered solutions.
Partner with Technology and Automation teams to ensure solutions align with defined business requirements and governance standards.
Continuous Improvement & Change Support
Support Lean and continuous improvement initiatives across operations.
Assist in the development and maintenance of SOPs, job aids, and training materials.
Support change impact assessments and operational readiness activities.
Participate in pilots and proof-of-concept initiatives.
Governance & Controls
Document business controls and operational evidence requirements.
Support audit, risk, and compliance remediation tracking.
Ensure process changes align with regulatory, governance, and data usage standards.
Qualifications & Experience
Bachelor’s degree in Business, Finance, Operations, Information Systems, or a related field.
1–4 years of experience in operations, process improvement, analytics, or consulting.
Strong analytical and problem-solving skills with attention to detail.
Experience with process mapping and documentation techniques (SIPOC, swim lanes, RACI).
Proficiency in Excel; exposure to Power BI, Tableau, or similar tools preferred.
Interest in automation and AI-enabled operational solutions from a business perspective.
Strong written and verbal communication skills.
SALARY: The estimated salary range for this position is $65,000 - $80,000 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.
Additional Benefits: Healthcare and Retirement Benefits Comprehensive medical, dental, and vision coverage 401(k) with a generous employer match and profit-sharing contribution Wellness incentive program Life and accidental death and dismemberment (AD&D) insurance Flexible spending programs Short-term and long-term disability plans
Additional Benefit Programs Paid time off program Paid charitable leave Paid parental leave Tuition reimbursement program Personal insurance (auto/homeowners) discounts
#LI-HYBRID
#LI-REMOTE, #LI-HYBRID, #LI-ONSITE
It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!
It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.
MSIG USA is the partner that businesses rely on for creative, customized insurance solutions. Owned by a global P&C carrier with an A+ rating and a 300-year heritage, MSIG USA helps protect leading businesses across a wide range of industries. The company’s financial strength and deep capacity enable it to cover a wide range of risks and deliver responsive, personalized service through a nationwide team. MSIG USA is admitted in all P&C lines in all 50 states, the District of Columbia, and Puerto Rico.
MSIG USA is the marketing name used to refer to certain underwriting subsidiaries of MSIG Holdings (U.S.A.), Inc. (“MSIGH”), and its subsidiary companies. U.S. Companies Only: MSIG insurers are subsidiaries of Mitsui Sumitomo Insurance Company, Limited, a member of MS & AD Insurance Group. MSIG refers to the insurers underwriting coverage: Mitsui Sumitomo Insurance Company of America, Mitsui Sumitomo Insurance USA Inc. and MSIG Specialty Insurance USA Inc
Offices: 1251 Avenue of the Americas, 46th Floor, New York, NY 10020, US · 15 Independence Blvd, Warren, New Jersey 07059, US
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