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Job DetailsJob Location: Hybrid - Farmington Hills, MI 48334Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: Road WarriorJob Category: Nonprofit - Social ServicesThe Long-Term Care (LTC) Ombudsman…
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Full-time
bachelor degree, postgraduate degree
Medical Plans, Dental Insurance, Vision Insurance, 401k Matching, Fitness and Wellness Programs, Paid Time Off
Posted 28d ago
Apply by Sep 30
~40 hrs/week
Responsibilities
The LTC Ombudsman provides advocacy and assistance to long-term care residents to resolve complaints and ensure their rights are protected. They also support families with placement options and conduct outreach regarding elder abuse and neglect.
Requirements
A Bachelor's degree in Public Health, Public Administration, Social Work, or Nursing is required, with a Master's preferred. Candidates must have 3-5 years of experience in Health and Human Services and experience working with older adults or adults with disabilities.
Full job description
Job DetailsJob Location: Hybrid - Farmington Hills, MI 48334Position Type: Full TimeEducation Level: 4 Year DegreeTravel Percentage: Road WarriorJob Category: Nonprofit - Social ServicesThe Long-Term Care (LTC) Ombudsman will collaborate with the State LTC Ombudsman department, ACLS Bureau and MDHHS on long-term care support initiatives. Responsibilities include but are not limited to the provision of assistance and advocacy services to residents of long-term care facilities to resolve complaints through problem identification and definition, education regarding rights, provision of information on appropriate rules, and referrals to appropriate community resources. In addition, the LTC Ombudsman helps prospective long-term care facility residents and their families with placement, and long-term care options.
Duties Include
Consultation/Family Support- Provision of assistance to older adults and their families in understanding, identifying, locating, evaluating, and/or obtaining long-term care services. Complaint Investigation/Participant Advocacy-recipient, verify, and provide resolution for individual complaints from residents or others acting on their behalf regarding any action which may adversely affect the health, safety, welfare and rights of a long-term care facility resident. Complaint resolution processes include negotiation, mediation, and conflict resolution skills for developing recommendations to address identified problems and non-complaint related facility visits. System Advocacy and Outreach, by providing information to the public including long-term care facility residents, regarding all aspects of the long-term care system elder abuse, neglect, and exploitation. Participate in all AgeWays agency-required meetings, State LTC meetings, continuing education, and certification/designation requirements. Support volunteer function by training/mentoring/supervision and ongoing support activities related to ombudsmen operations, when applicable. Conduct necessary contract monitoring and reporting. Other duties as assigned (to view the entire job description, please select the "download" button).
QualificationsQUALIFICATIONS
Bachelor Degree in Public Health, Public Administration, Social Work, or Nursing required. Master in related field preferred. Minimum 3-5 years of experience in Health and Human Services required. Excellent oral and written, interpersonal, and communication skills. Ability to prioritize, work independently and multi-task. Knowledge of community based, caregiver and/or respite services. Experience working with older adults and adults with disabilities. Public speaking is required with the ability to present ideas in a clear, concise manner, facilitate group discussion, and conduct trainings for older adult learners, staff, and the aging network providers. Intermediate in Microsoft Office skills. Knowledge in technology platforms, including virtual.
OUR INDUSTRY-LEADING BENEFITS CONSISTS OF:
Choice of 3 excellent next to zero cost Medical Plans including Dental and Vision.
401K - Agency contributes 50% match up to first 6% contribution.
Fitness and Wellness programs.
Excellent PTO package- Minimum 4 weeks accrual for the first year.
Get 10 paid holidays and 3 floating.
Mileage reimbursed for business travel.
Work schedules consist of hybrid, community-based, or office-based.
Our recruiting team would love to hear from you today! Please complete our on-line application and submit your resume for immediate consideration.
Related keywords
Long-Term CareOmbudsmanElder AbusePatient AdvocacyHealth and Human ServicesSocial ServicesPublic HealthPublic AdministrationSocial WorkNursingMediationConflict ResolutionCommunity ResourcesResident RightsContract Monitoring
About AgeWays Nonprofit Senior Services (Area Agency on Aging 1-B)
Helping seniors, adults with disabilities and their families in southeast Michigan.
Industry
Non-profit Organizations
Company size
51-200 employees
Founded
1974
LinkedIn followers
2,630
AgeWays Nonprofit Senior Services is a nonprofit agency responsible for services to more than 620,000 persons age 60 and older residing in Livingston, Macomb, Monroe, Oakland, St. Clair and Washtenaw counties. Through the provision of home care and community-based services, older adults are provided with options that can help maintain their health and independence in their homes and communities.
How much do Management & Leadership jobs in Michigan pay?
Based on 2596 listings with disclosed salaries, most management & leadership jobs in Michigan pay between $65k–$175k per year. Individual offers vary with seniority, company size, and specialization.
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