Muskegon Charter Township, Michigan, United States · On-site
Entry level
Position Overview The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Respo…
Skills: Team Leadership, Cash Management, Food Safety, Customer Service, Staff Training
Muskegon Charter Township, Michigan, United States · On-site
Entry level
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Skills: Team Leadership, Cash Management, Food Safety, Customer Service, Staff Training
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Skills: Customer Service, Customer Service Satisfaction, Time Management, Food Service Operations, Food Services
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Looking for a rewarding career in the fast-food industry? KBP Foods, a leading franchisee of KFC, is hiring a Restaurant General Manager for our growing team. With over 800 locations nationwide, we offer an exciting work…
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Ironclad Powered by Mersino
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Auburn Hills, Michigan, United States · On-site
Senior+
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Sterling Heights, Michigan, United States · On-site
Mid level$20M raised
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South Haven Charter Township, Michigan, United States · On-site
$124k–$170k/yr
Senior+$400K raised
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Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family o…
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Pittsfield Charter Township, Michigan, United States · Hybrid
$39/hr–$41/hr
Mid level
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Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family o…
Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family o…
Are You Craving A Career With An Industry Leader? Panda Express is searching for experienced leaders to join our store management team. Panda is 100% committed to the professional and personal development of our family o…
Rochester Hills, Michigan, United States · On-site
Mid level$20M raised
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The AI Senior Business Analyst is the domain partner who pairs directly with a Forward Deployed Engineer to automate the work of the business. You will embed in one or two functional areas at a time — learning how the wo…
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Full-time
high school
Posted 28d ago
~40 hrs/week
Responsibilities
The Shift Manager oversees daily restaurant operations, including opening and closing duties, to ensure quality and customer service. They are responsible for supervising crew members, managing cash, and reinforcing food safety procedures.
Requirements
Candidates should have at least 6 months of experience in restaurant, retail, or customer service and be at least 18 years old. A high school diploma is preferred, and the ability to obtain ServSafe certification is required.
Full job description
Position Overview
The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Responsible for overall restaurant effectiveness, quality and customer service. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader.
Key Responsibilities
Train, monitor, and reinforce food safety procedures to crew members
Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention
Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
Follow up and ensure resolution of VOC issues as needed
Onboard new hires in Workday
Qualifications
High School Diploma, GED or equivalent preferred
Must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
Available for full time and close/ shifts
Certification for Open/Close Shift Manager
Ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time
Position requires the use of a headset. Frequent lifting and carrying (at times up to 50 lbs.), reaching, pushing, pulling, bending, kneeling and stooping is involved
Must be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
Must have or be willing to obtain ServSafe certification by end of training
Wendy’s: Serving up the best hamburger around, made with fresh, never frozen beef, since 1969.
Industry
Restaurants
Company size
10,001+ employees
Founded
1969
Headquarters
Dublin, Ohio
LinkedIn followers
236,574
Wendy's was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, “Quality Is Our Recipe®”, which remains the guidepost of the Wendy's system. Wendy's is best known for its made-to-order square hamburgers, using fresh, never frozen beef*, freshly-prepared salads, and other signature items like chili, baked potatoes and the Frosty® dessert. The Wendy's Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. This is most visible through the Company's support of the Dave Thomas Foundation for Adoption® and its signature Wendy's Wonderful Kids® program, which seeks to find a loving, forever home for every child in the North American foster care system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. For details on franchising, connect with us at www.wendys.com/franchising.Visit www.wendys.com and www.squaredealblog.com for more information and connect with us on X and Instagram using @wendys, and on Facebook at www.facebook.com/wendys.
*Fresh beef available in the contiguous U.S., Alaska, and Canada.
Offices: 1 Dave Thomas Blvd, Dublin, Ohio 43017, US
Snack FoodRestaurantsRetailFood and BeverageFood Processing
How much do Management & Leadership jobs in Michigan pay?
Based on 2596 listings with disclosed salaries, most management & leadership jobs in Michigan pay between $65k–$175k per year. Individual offers vary with seniority, company size, and specialization.
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