Moss Point, Mississippi, United States · On-site
Moss Point, MS Statement of Purpose: The General Manager is responsible for executing the store plan to achieve established standards, sales, local marketing programs and profits. This is done primarily by staffing, pers…
Skills: Restaurant Management, P&L Analysis, Staff Training, Inventory Management, Customer Service
Amory, Mississippi, United States · On-site
Amory, MS Statement of Purpose: STATEMENT OF PURPOSE: Supervises operational activities as directed by General Manager during non-service hours and assists exempt management in supervision during service hours. The posit…
Skills: Supervision, Operational management, Customer service, Training, Performance management
Melbourne, Victoria, Australia · On-site
About Wendy's Wendy’s is redefining what fast food feels like and we’re looking for the next generation of leaders to help us raise the bar. We’re not here to blend in. Our edge comes from staying true to what we believe…
Skills: Teamwork, Food preparation, Customer service, Communication, Multi-tasking
Tallulah, Louisiana, United States · On-site
Tallulah, LA Statement of Purpose: The Co-Manager is responsible for the hiring, training, and continuing development of the crew in the store. In addition, the Co-Manager assists the unit manager in operating and mainta…
Skills: Team Leadership, Staff Training, Inventory Management, Customer Service, Performance Management
Van Buren, Arkansas, United States · On-site
Monroe, LA Statement of Purpose: The Co-Manager is responsible for the hiring, training, and continuing development of the crew in the store. In addition, the Co-Manager assists the unit manager in operating and maintain…
Skills: Team leadership, Staff training, Inventory management, Customer service, Performance management
Morrow, Georgia, United States · On-site
Position Overview The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Respo…
Skills: Food safety, Cash management, Team leadership, Customer service, Operations management
Holland, Michigan, United States · On-site
Meritage Hospitality Group, one of the nation's top QSR operators and leaders in the Wendy's restaurant system, is seeking an experienced General Manager to lead a Wendy's restaurant. This position provides leadership ov…
Skills: Leadership, Organizational skills, Critical thinking, Communication skills, Team development
Henderson, North Carolina, United States · On-site
West Monroe, LA Statement of Purpose: In this role, the Restaurant Manager will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team fe…
Skills: Restaurant management, Staff scheduling, Hiring and recruitment, Team leadership, Performance management
Henderson, North Carolina, United States · On-site
West Monroe, LA Statement of Purpose: In this role, the Restaurant Manager will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team fe…
Skills: Restaurant Management, Team Leadership, Staff Training, Scheduling, Inventory Management
Blue Rapids, Kansas, United States · On-site
Marshall, TX Statement of Purpose: The Restaurant Manager is responsible for daily operations and ensures customer satisfaction while managing profitability on the shift. The Restaurant Manager will own systems such as C…
Skills: Restaurant management, Inventory management, Staff training, Customer service, Labor cost control
Hartford, Connecticut, United States · On-site
The Facilities Technician (FTech) role is integral to the success of our company by supporting Restaurant Operations across our Corporate portfolio. Facilities Technician is responsible for providing a variety of mainten…
Skills: Carpentry, Plumbing, Electrical repair, Appliance repair, HVAC maintenance
Detroit, Michigan, United States · On-site
The Facilities Technician (FTech) role is integral to the success of our company by supporting Restaurant Operations across our Corporate portfolio. Facilities Technician is responsible for providing a variety of mainten…
Skills: Preventative maintenance, Electrical repair, Plumbing repair, Carpentry, HVAC maintenance
Columbus, Ohio, United States · Hybrid
$154k–$277k/yr
Overview When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness…
Skills: Brand marketing, Strategic planning, Business case development, P&L management, Cross-functional leadership
Harding, Minnesota, United States · On-site
Lima, OH Statement of Purpose: The General Manager is responsible for executing the store plan to achieve established standards, sales, local marketing programs and profits. This is done primarily by staffing, personnel …
Skills: Operations management, P&L analysis, Staff training, Budgeting, Customer service
Jacksonville, Florida, United States · On-site
Overview As a Restaurant Assistant Manager (AM), your responsibility is to support in contributing to a service culture designed to “Delight Every Customer and drive sales. Provide training support for daily operations, …
Skills: Customer Service, Restaurant Operations, Supervisory Management, Team Building, Time Management
Odessa, Texas, United States · On-site
Position Overview The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Respo…
Skills: Food safety, Cash management, Team leadership, Customer service, Operations management
Odessa, Texas, United States · On-site
Position Overview The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Respo…
Skills: Food safety, Cash management, Team leadership, Staff training, Operations management
Oberlin, Ohio, United States · On-site
Oberlin, OH Statement of Purpose: In this role, the Restaurant Manager will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels …
Skills: Team Leadership, Staff Scheduling, Performance Management, Inventory Management, Customer Service
El Reno, Oklahoma, United States · On-site
Position Overview The essential functions and position standards of a crew member are listed below. Generally, it is necessary for a crew member to be crossed-trained in at least three stations. Each station does not nec…
Skills: Multitasking, Efficiency, Teamwork, Adaptability, Dependability
Oklahoma City, Oklahoma, United States · On-site
Position Overview The Shift Manager position is the first management level role in the restaurant. This position is responsible for the opening and closing duties and assisting in the execution of daily operations. Respo…
Skills: Team Leadership, Cash Management, Food Safety, Customer Service, Staff Training
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The General Manager is responsible for executing store plans to achieve sales, profit, and quality standards through effective staffing and operational management. They oversee daily store functions, including training personnel, maintaining cleanliness, and ensuring customer satisfaction.
Candidates must have 1-2 years of restaurant management experience and the ability to perform all restaurant operations functions. A college degree or equivalent experience is required, along with a valid driver's license and the physical ability to lift up to 50 lbs.
ACCOUNTABILITIES:
Sales and Profits:
1.Meets budgeted sales targets.
2.Sets controllable cost targets.
3.Meets controllable cost targets.
4.Develops (with DM) and executes a local store marketing plan (promoting Wendy's in the community) in response to market conditions such as competitor pricing and other competitor activities.
5.Responds to competitor activities aimed at diverting store business.
6.Develops and executes plan to improve sales and profits.
Operating Budget
1.Sets store budget goals monthly.
2.Meets monthly budget goals.
3.Communicates anticipated variances to the District Manager.
4.Develops appropriate time definite plans to resolve unfavorable trends in controllables, Q.S.C., sales and profits.
5.Reviews, analyzes and communicates budget, P&L information to staff and manager.
Staffing
1.Hires, trains and terminates subordinate managers.
2.Ensures and maintains adequate bench strength in management team.
3.Ensures co-manager has adequate crew depth for each shift.
4.Utilizes W.O.T.C. program.
5.Maintains process for handling applications and files.
Quality
1.Trains store personnel (management and crew) to execute procedures for preparation and serving of quality products.
2.Talks with customers during walk-throughs and when off-line to determine product and service quality.
3.Resolves customer complaints within 24 hours of receipt.
Service
1.Takes service times and determines efficiency.
2.Trains store personnel to respond promptly to customer needs.
3.Trains store personnel in customer courtesy.
4.Trains store personnel to solicit feedback to determine customer satisfaction.
Cleanliness
1.Trains store personnel to maintain store cleanliness during shifts.
Writes store cleaning plan.
3.Executes cleaning plan through delegation to the management team.
4.Achieves above satisfactory Q.S.C. scores consistently.
Training
1.Trains store personnel to execute new products to company standards.
2.Trains store personnel in company standards (Quality, Service and Cleanliness), as these standards are modified by operational changes.
3.Orients new managers and crew to the store.
4.Writes and manages a development plan for each manager based on position descriptions.
5.Manages Crew Orientation and Training process.
6.Promotes high-performing crew members to available crew leader and shift supervisor positions.
7.Trains managers in the use of store "systems" for Q.S.C. and cost controls.
8.Trains managers to identify problems and develop alternative solutions.
9.Trains and develops managers on Managing Better Shifts skills.
10.Provides leadership and mentoring training to management team.
Controls
1.Meets or exceeds the 80% Q.S.C. level.
2.Conducts own informal Q.S.C. inspections.
3.Manages production labor control and food cost control using flowcharts, "build-to" system, and store schedule and positioning system.
4.Monitors and manages store inventory levels to ensure product/item availability (ordering is responsibility of Assistant Manager).
5.Analyzes weekly P&L; reviews with the management team.
6.Holds weekly manager meeting.
7.Sets store priorities, incorporating store and area objectives.
8.Writes and executes store plans (based on priorities agreed-upon with the DM); includes responsibilities delegated to other managers.
9.Identifies, evaluates and responds appropriately to labor efficiency problems.
10.Maintains, modifies as necessary, and utilizes store systems to provide consistent operations and customer satisfaction.
11.Establishes realistic and meaningful daily operational goals for management and staff.
Policies and Procedures
1.Follows procedures as outlined in the Operations Manual and other company manuals.
2.Maintain safe working conditions in the store as outlined in company policies and procedures.
3.Follows company policy for cash control and security.
4.Reports accidents promptly and accurately.
5.Follows procedures for resolving operational problems indicated by Health Department Inspectors.
6.Manages employee files and time cards strictly in accordance with policies.
7.Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist.
8.Complies with EEO and Labor Law requirements.
9.Ensures managers understand and adhere to Policies and Procedures.
Administration
1.Maintains maximum variance .25% between reported and actual.
2.Submits paperwork on a timely basis.
3.Responds promptly to customer comments.
4.Conducts exit interviews as required by area procedures.
Maintenance
1.Trains crew and management to perform scheduled cleaning and maintenance of equipment (Preventative Maintenance Program).
2.Calibrates equipment (as trained by maintenance technician).
3.Follows procedures for reporting maintenance problems; tracks progress to completion.
Employee Relations
1.Uses consistent practices in managing performance problems with managers and crew (Interaction Management).
2.Manages crew and management in a manner which maximizes retention (reducing turnover).
3.Conducts manager meetings to facilitate communication with management and crew; sets priorities.
4.Manages grievance process; communicates process to the crew.
Performance Management
1.Conducts management performance reviews on a timely basis.
2.Takes appropriate corrective action in response to performance problems of crew and management.
EMPLOYMENT STANDARDS:
Knowledge
1.Wendy's operating systems and procedures.
2.Wendy's policies and procedures.
3.P&L analysis and corrective measures.
4.Supervisory practices.
5.Planning and budgeting.
6.Interviewing practices.
7.Training and development practices.
Education
1.College degree or equivalent experience in operations.
Experience
1.1-2 years management / operations experience in the restaurant industry.
2.Must be able to perform all restaurant operations positions/functions
Other Physical Requirements
1.The General Manager job requires standing for long periods of time without a break.
2.The General Manager job requires being able to meet the requirements of all subordinate positions.
3.Must possess a valid drivers license.
4.Travels to multiple stores as needed
5.Physical inspections of all areas of restaurant
6.Lifting up to 50 lbs
7.Move and inspect all supplies in restaurant
8.Work in hot and cold environments (restaurant, cooler, freezer)
Wendy’s: Serving up the best hamburger around, made with fresh, never frozen beef, since 1969.
Wendy's was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, “Quality Is Our Recipe®”, which remains the guidepost of the Wendy's system. Wendy's is best known for its made-to-order square hamburgers, using fresh, never frozen beef*, freshly-prepared salads, and other signature items like chili, baked potatoes and the Frosty® dessert. The Wendy's Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. This is most visible through the Company's support of the Dave Thomas Foundation for Adoption® and its signature Wendy's Wonderful Kids® program, which seeks to find a loving, forever home for every child in the North American foster care system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. For details on franchising, connect with us at www.wendys.com/franchising.Visit www.wendys.com and www.squaredealblog.com for more information and connect with us on X and Instagram using @wendys, and on Facebook at www.facebook.com/wendys. *Fresh beef available in the contiguous U.S., Alaska, and Canada.
Offices: 1 Dave Thomas Blvd, Dublin, Ohio 43017, US
Wendy’s: Serving up the best hamburger around, made with fresh, never frozen beef, since 1969.
Wendy's was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, “Quality Is Our Recipe®”, which remains the guidepost of the Wendy's system. Wendy's is best known for its made-to-order square hamburgers, using fresh, never frozen beef*, freshly-prepared salads, and other signature items like chili, baked potatoes and the Frosty® dessert. The Wendy's Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. This is most visible through the Company's support of the Dave Thomas Foundation for Adoption® and its signature Wendy's Wonderful Kids® program, which seeks to find a loving, forever home for every child in the North American foster care system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. For details on franchising, connect with us at www.wendys.com/franchising.Visit www.wendys.com and www.squaredealblog.com for more information and connect with us on X and Instagram using @wendys, and on Facebook at www.facebook.com/wendys. *Fresh beef available in the contiguous U.S., Alaska, and Canada.
Offices: 1 Dave Thomas Blvd, Dublin, Ohio 43017, US
