Brandon, South Dakota, United States · On-site
Brandon, MS Statement of Purpose: The General Manager is responsible for executing the store plan to achieve established standards, sales, local marketing programs and profits. This is done primarily by staffing, personn…
Skills: P&L Analysis, Staffing, Budgeting, Personnel Training, Customer Service
Coldwater, Michigan, United States · On-site
Ft Wayne, IN Statement of Purpose: STATEMENT OF PURPOSE: Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during s…
Skills: Supervision, Work Direction, Quality Control, Customer Service, Labor Management
United States · On-site
Memphis, TN Statement of Purpose: To perform daily repair and maintenance work on restaurant equipment and property and to ensure the timely completion of Preventative Maintenance Schedules, while providing ongoing train…
Skills: HVAC Repair, Refrigeration, Electrical Repair, Carpentry, Plumbing
Madison, Mississippi, United States · On-site
Ridgeland, MS Statement of Purpose: The General Manager is responsible for executing the store plan to achieve established standards, sales, local marketing programs and profits. This is done primarily by staffing, perso…
Skills: P&L Analysis, Staffing, Personnel Training, Budgeting, Local Store Marketing
Columbia City, Indiana, United States · On-site
Columbia City, IN Statement of Purpose: STATEMENT OF PURPOSE: Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision dur…
Skills: Supervision, Work Direction, Quality Control, Customer Service, Labor Management
Trinity, Alabama, United States · On-site
Cordova, TN Statement of Purpose: The General Manager is responsible for executing the store plan to achieve established standards, sales, local marketing programs and profits. This is done primarily by staffing, personn…
Skills: P&L Analysis, Staffing, Budgeting, Personnel Training, Customer Service
Trinity, Alabama, United States · On-site
Cordova, TN Statement of Purpose: In this role, the Restaurant Manager will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels …
Skills: Staff Coaching, Scheduling, Operational Management, P&L Management, Labor Cost Control
United States · On-site
Cordova, TN Statement of Purpose: The General Manager is responsible for executing the store plan to achieve established standards, sales, local marketing programs and profits. This is done primarily by staffing, personn…
Skills: P&L Analysis, Staffing, Personnel Training, Budgeting, Local Store Marketing
United States · On-site
Cordova, TN Statement of Purpose: In this role, the Restaurant Manager will support the General Manager by providing coaching to the team and creating and supporting a fun, inviting work environment where the team feels …
Skills: Staff Coaching, Scheduling, Operational Management, P&L Management, Labor Cost Control
Madison, Mississippi, United States · On-site
Ridgeland, MS Statement of Purpose: STATEMENT OF PURPOSE: Supervises operational activities as directed by General Manager during non-service hours and assists exempt management in supervision during service hours. The p…
Skills: Supervision, Operational Management, Quality Control, Customer Service, Labor Management
Lima, Ohio, United States · On-site
Lima, OH Statement of Purpose: STATEMENT OF PURPOSE: Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during servi…
Skills: Supervision, Work Direction, Quality Control, Customer Service, Labor Management
Chicago, Illinois, United States · Hybrid
$81k–$138k/yr
Overview When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness…
Skills: Training And Development, Coaching, Facilitation, Microsoft Office Suite, Organizational Planning
Mobile, Alabama, United States · On-site
Mobile, AL Statement of Purpose: STATEMENT OF PURPOSE: Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during ser…
Skills: Operational Supervision, Crew Management, Quality Control, Customer Service, Labor Management
Laurel, Maryland, United States · On-site
Laurel, MS Statement of Purpose: The Restaurant Manager is responsible for daily operations and ensures customer satisfaction while managing profitability on the shift. The Restaurant Manager will own systems such as Cre…
Skills: Inventory Management, Labor Cost Management, Crew Scheduling, Customer Service, Staff Training
United States · On-site
Memphis, TN Statement of Purpose:
Skills: Facilities Management, Operational Execution, Quality Control, Staff Training, Technology Integration
Columbus, Ohio, United States · Hybrid
$126k–$221k/yr
Overview When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness…
Skills: Menu Commercialization, Food Safety, Quality Assurance, HACCP, Microbiology
Dothan, Alabama, United States · On-site
Dothan, AL Statement of Purpose: STATEMENT OF PURPOSE: Supervises operational activities as directed by General Manager during non-service hours and assists exempt management in supervision during service hours. The posi…
Skills: Supervision, Operational Management, Quality Control, Customer Service, Labor Management
United States · On-site
Memphis, TN Statement of Purpose: To perform daily repair and maintenance work on restaurant equipment and property and to ensure the timely completion of Preventative Maintenance Schedules, while providing ongoing train…
Skills: HVAC, Refrigeration, Electrical Repair, Carpentry, Plumbing
Miami, Florida, United States · On-site
$83k–$121k/yr
Overview The District Manager role manages the daily operations of the district to achieve sales, profits, customer satisfaction and human resource management objectives. Ensures objectives are achieved while operating w…
Skills: Multi-unit Management, Restaurant Operations, Budgeting, Staffing and Scheduling, Performance Management
Wiggins, Mississippi, United States · On-site
Wiggins, MS Statement of Purpose: The Co-Manager is responsible for the hiring, training, and continuing development of the crew in the store. In addition, the Co-Manager assists the unit manager in operating and maintai…
Skills: Staffing, Training, Performance Management, Inventory Management, Customer Service
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The General Manager is responsible for executing store plans to achieve sales, profit, and quality standards while maximizing customer satisfaction. Key duties include staffing, training personnel, managing budgets, and ensuring strict adherence to operational policies.
Candidates should have a college degree or equivalent operational experience and 1-2 years of management experience in the restaurant industry. Proficiency in P&L analysis, supervisory practices, and the ability to perform all restaurant operational functions is required.
ACCOUNTABILITIES:
Sales and Profits:
1. Meets budgeted sales targets.
2. Sets controllable cost targets.
3. Meets controllable cost targets.
4. Develops (with DM) and executes a local store marketing plan (promoting Wendy's in the community) in response to market conditions such as competitor pricing and other competitor activities.
5. Responds to competitor activities aimed at diverting store business.
6. Develops and executes plan to improve sales and profits.
Operating Budget
1. Sets store budget goals monthly.
2. Meets monthly budget goals.
3. Communicates anticipated variances to the District Manager.
4. Develops appropriate time definite plans to resolve unfavorable trends in controllables, Q.S.C., sales and profits.
5. Reviews, analyzes and communicates budget, P&L information to staff and manager.
Staffing
1. Determines crew staffing requirements and ensures co-manager hires crew in advance of need.
2. Ensures and maintains adequate bench strength in management team.
3. Ensures co-manager has adequate crew depth for each shift.
4. Utilizes W.O.T.C. program.
5. Maintains process for handling applications and files.
Quality
1. Trains store personnel (management and crew) to execute procedures for preparation and serving of quality products.
2. Talks with customers during walk-throughs and when off-line to determine product and service quality.
3. Resolves customer complaints within 24 hours of receipt.
Service
1. Takes service times and determines efficiency.
2. Trains store personnel to respond promptly to customer needs.
3. Trains store personnel in customer courtesy.
4. Trains store personnel to solicit feedback to determine customer satisfaction.
Cleanliness
1. Trains store personnel to maintain store cleanliness during shifts.
2. Writes store cleaning plan.
3. Executes cleaning plan through delegation to the management team.
4. Achieves above satisfactory Q.S.C. scores consistently.
Training
1. Trains store personnel to execute new products to company standards.
2. Trains store personnel in company standards (Quality, Service and Cleanliness), as these standards are modified by operational changes.
3. Orients new managers and crew to the store.
4. Writes and manages a development plan for each manager based on position descriptions.
5. Manages Crew Orientation and Training process.
6. Promotes high-performing crew members to available crew leader and shift supervisor positions.
7. Trains managers in the use of store "systems" for Q.S.C. and cost controls.
8. Trains managers to identify problems and develop alternative solutions.
9. Trains and develops managers on Managing Better Shifts skills.
10. Provides leadership and mentoring training to management team.
Controls
1. Meets or exceeds the 80% Q.S.C. level.
2. Conducts own informal Q.S.C. inspections.
3. Manages production labor control and food cost control using flowcharts, "build-to" system, and store schedule and positioning system.
4. Monitors and manages store inventory levels to ensure product/item availability (ordering is responsibility of Assistant Manager).
5. Analyzes weekly P&L; reviews with the management team.
6. Holds weekly manager meeting.
7. Sets store priorities, incorporating store and area objectives.
8. Writes and executes store plans (based on priorities agreed-upon with the DM); includes responsibilities delegated to other managers.
9. Identifies, evaluates and responds appropriately to labor efficiency problems.
10. Maintains, modifies as necessary, and utilizes store systems to provide consistent operations and customer satisfaction.
11. Establishes realistic and meaningful daily operational goals for management and staff.
Policies and Procedures
1. Follows procedures as outlined in the Operations Manual and other company manuals.
2. Maintain safe working conditions in the store as outlined in company policies and procedures.
3. Follows company policy for cash control and security.
4. Reports accidents promptly and accurately.
5. Follows procedures for resolving operational problems indicated by Health Department Inspectors.
6. Manages employee files and time cards strictly in accordance with policies.
7. Manages shifts effectively using guidelines within "Managing Better Shifts" or similar checklist.
8. Complies with EEO and Labor Law requirements.
9. Ensures managers understand and adhere to Policies and Procedures.
Administration
1. Maintains maximum variance .25% between reported and actual.
2. Submits paperwork on a timely basis.
3. Responds promptly to customer comments.
4. Conducts exit interviews as required by area procedures.
Maintenance
1. Trains crew and management to perform scheduled cleaning and maintenance of equipment (Preventative Maintenance Program).
2. Calibrates equipment (as trained by maintenance technician).
3. Follows procedures for reporting maintenance problems; tracks progress to completion.
Employee Relations
1. Uses consistent practices in managing performance problems with managers and crew (Interaction Management).
2. Manages crew and management in a manner which maximizes retention (reducing turnover).
3. Conducts manager meetings to facilitate communication with management and crew; sets priorities.
4. Manages grievance process; communicates process to the crew.
Performance Management
1. Conducts management performance reviews on a timely basis.
2. Takes appropriate corrective action in response to performance problems of crew and management.
EMPLOYMENT STANDARDS:
Knowledge
1. Wendy's operating systems and procedures.
2. Wendy's policies and procedures.
3. P&L analysis and corrective measures.
4. Supervisory practices.
5. Planning and budgeting.
6. Interviewing practices.
7. Training and development practices.
Education
1. College degree or equivalent experience in operations.
Experience
1. 1-2 years management / operations experience in the restaurant industry.
2. Must be able to perform all restaurant operations positions/functions
Wendy’s: Serving up the best hamburger around, made with fresh, never frozen beef, since 1969.
Wendy's was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, “Quality Is Our Recipe®”, which remains the guidepost of the Wendy's system. Wendy's is best known for its made-to-order square hamburgers, using fresh, never frozen beef*, freshly-prepared salads, and other signature items like chili, baked potatoes and the Frosty® dessert. The Wendy's Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. This is most visible through the Company's support of the Dave Thomas Foundation for Adoption® and its signature Wendy's Wonderful Kids® program, which seeks to find a loving, forever home for every child in the North American foster care system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. For details on franchising, connect with us at www.wendys.com/franchising.Visit www.wendys.com and www.squaredealblog.com for more information and connect with us on X and Instagram using @wendys, and on Facebook at www.facebook.com/wendys. *Fresh beef available in the contiguous U.S., Alaska, and Canada.
Offices: 1 Dave Thomas Blvd, Dublin, Ohio 43017, US
Wendy’s: Serving up the best hamburger around, made with fresh, never frozen beef, since 1969.
Wendy's was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, “Quality Is Our Recipe®”, which remains the guidepost of the Wendy's system. Wendy's is best known for its made-to-order square hamburgers, using fresh, never frozen beef*, freshly-prepared salads, and other signature items like chili, baked potatoes and the Frosty® dessert. The Wendy's Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. This is most visible through the Company's support of the Dave Thomas Foundation for Adoption® and its signature Wendy's Wonderful Kids® program, which seeks to find a loving, forever home for every child in the North American foster care system. Today, Wendy's and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide with a vision of becoming the world's most thriving and beloved restaurant brand. For details on franchising, connect with us at www.wendys.com/franchising.Visit www.wendys.com and www.squaredealblog.com for more information and connect with us on X and Instagram using @wendys, and on Facebook at www.facebook.com/wendys. *Fresh beef available in the contiguous U.S., Alaska, and Canada.
Offices: 1 Dave Thomas Blvd, Dublin, Ohio 43017, US
