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Full-time
bachelor degree
Posted 38d ago
~40 hrs/week
Responsibilities
The Project Administrator provides comprehensive support to the Service Department, including customer service, technician scheduling, and project coordination. They are responsible for financial project management, billing tasks, and maintaining detailed project documentation.
Requirements
Candidates should have a bachelor's degree and two years of experience in the HVAC industry in a project management or administrative role. Proficiency in Microsoft Office and strong organizational and communication skills are required.
Full job description
SUMMARY
Havtech’s growing Service Department is currently searching for a Project Administrator to provide support to include customer support, project coordination, billing tasks, Service Technician scheduling coordination, and general administrative support. The Service Team Project Administrator will be responsible for all aspects of project execution including coordination between Havtech Service and customers, financial project management and customer service.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Administration and management of Service projects including coordination with multiple vendors and customers.
Develops relationships with customers/vendors by providing exceptional customer service & support, including assistance with customer questions or concerns.
Prepare invoices for billing and any additional documentation required for billing purposes. Internal and external purchase order administration.
Maintain communication with customers, Service Technicians, and internal contacts to deliver support, via phone, email, etc.
Aid Service Technician Team dutifully to complete their tasks and projects.
Completely documents project costs and makes adjustment to deliver accurate reporting of project performance.
Documents work by maintaining continuous files for each project.
Communicates with internal/external customers and provides necessary information, updates and documentation in a timely manner.
Coordinates service and technical support during start-up and throughout the warranty period.
Executes and coordinates with various factories.
Becomes proficient in the current Havtech Service administrative software.
Provides executive support for Service Fulfillment team.
Interacts with Service Acquisition Team for successful implementation of projects.
Flexibility to work outside normal work hours, as required.
QUALIFICATIONS:
Bachelor’s degree and two (2) years of experience in the HVAC industry performing project management or administrative roles; or an equivalent combination of education and work experience.
Excellent customer service and organizational skills, attention to detail, and ability to prioritize multiple projects and tasks to meet competing deadlines.
Demonstrated performance in a customer-focused environment and role.
Strong interpersonal, written and verbal communication skills.
Ability to make critical decisions independently in fast paced environment, with support from Service Team resources.
Experience with dispatch of technicians or related work experience preferred. Familiarity with general contracting, HVAC Service, or related industry preferred.
Providing commercial HVAC equipment, building automation systems, service, and energy solutions in MD and the DC region.
Industry
Mechanical Or Industrial Engineering
Company size
201-500 employees
Founded
1983
Headquarters
Columbia, MD
LinkedIn followers
10,471
Havtech delivers innovative commercial and industrial HVAC solutions across Maryland, Washington, D.C., Virginia, Pennsylvania, and West Virginia. We represent leading HVAC equipment and building automation system manufacturers, specializing in energy-efficient design, green building methods, and high-performance system integration. Our expertise helps building owners, engineers, and contractors achieve cost savings, sustainability goals, and reliable long-term performance.
With a commitment to exceptional service, Havtech partners with every customer to deliver HVAC solutions that reduce environmental impact, improve comfort, and maximize return on investment. Whether it’s system design, equipment, or building automation, we help keep facilities running efficiently and responsibly.
Offices: 9505 Berger Road, Columbia, MD 21046, US · 1101 Hampton Park Blvd, Capitol Heights, Maryland 20743, US · 9505 Berger Rd, Columbia, Maryland 21046, US
HVAC Equipment & SystemsBuilding Energy SolutionsBuilding Automation and ControlsHVAC PartsHVAC Service and Repairand Energy Modeling ServicesElectronicsInformation TechnologyHardwareHeating, Ventilation, and Air Conditioning (HVAC)
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