Senior Consultant- Experience Design (North Region)
Muncie, Indiana, United States · Hybrid
Senior$1M raised
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana Uni…
Skills: Human-Centered Design, Patient-Centered Care, Qualitative Insight, Data Translation, Storytelling With Data
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Nothing Bundt Cakes #1290
Bakery General Manager
Columbus, Indiana, United States · On-site
Senior
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Vanderburgh County, Indiana, United States · On-site
Mid level
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2nd shift, Maintenance Tech I Coordinator, 10HR South M&R - South Plant
Lafayette, Indiana, United States · On-site
Mid level$2M raised
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Full-time
bachelor degree, postgraduate degree
Advanced Clinical Training, Leadership Development, Promotion Opportunities, Cross Training Development
Posted 35d ago
~40 hrs/week
Responsibilities
The role focuses on executing the customer experience strategic plan by developing frameworks, tools, and system resources. It involves facilitating cross-functional groups and using Voice of the Customer research to hardwire experience capabilities across points of care.
Requirements
A Bachelor's degree is required, with a Master's or a degree in Service Management, Business, or Healthcare preferred. Candidates need 5-7 years of relevant experience, preferably within a healthcare or service industry and a complex matrix organization.
Full job description
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Patient Experience team in the role of Senior Consultant- Experience Design.
This role will support IU Health’s North Region which includes, IU Health Ball and IU Health Arnett along with hospitals and outpatient facilities across Delaware, Blackford, Jay, Allen, Tippecanoe, White, Clinton and Tipton counties. The ideal candidate will be comfortable with weekly travel to any of these counties weekly working a hybrid schedule 3 days onsite and 2 days remote.
Core Competencies
Human-centered mindset
Patient-centered care
Empathy, listening, qualitative insight
Behavioral and cultural change
Data + insight translation
Turning data → actionable recommendations
Combining quantitative + qualitative inputs
Storytelling with data
Facilitation & influence
Coaching leaders
Leading group discussions and alignment
Navigating stakeholders and power dynamics
Systems thinking
Understanding interdependencies across teams
Scaling solutions across departments
Identifying structural barriers
Role Responsibilities
Supports and executes the customer experience strategic plan through the development and implementation of system resources consistent with the core capabilities and practices identified in the plan.
Develops project plans, timelines, and goals to deliver frameworks and tools that enable consistent application of plan's core capabilities.
Responsible for research, benchmarking and competitive analysis for projects related to core capabilities and consistently models the use of Voice of the Customer to inform experience design deliverables.
Facilitates cross functional work groups to hardwire mature experience capabilities and practices consistently across all points of care.
Candidate Qualifications
Bachelor’s Degree Required. A Degree in Service Management, Business, or healthcare-related field preferred. Masters Preferred.
5-7 years of relevant experience.
Experience in service or healthcare related industry preferred.
Experience with matrix organization and complex work environment.
Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions.
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.
Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.
Related keywords
Experience DesignPatient ExperienceHuman-Centered MindsetVoice Of The CustomerService ManagementHealthcareMatrix OrganizationStrategic PlanningBenchmarkingQualitative ResearchQuantitative ResearchSystems ThinkingStakeholder AlignmentBehavioral ChangeCultural Change
Indiana University Health is Indiana’s largest and most comprehensive system.
A unique partnership with the Indiana University School of Medicine—one of the nation’s largest medical schools—gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training—advancing healthcare for all.
At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross-training development.
Offices: IU Health Methodist Hospital, I-65 at 21st Street, Indianapolis, Indiana 46206, US · IU Health West Hospital, 1111 North Ronald Reagan Pkwy., Avon, Indiana 46123, US · IU Health University Hospital, 550 N. University Blvd., Indianapolis, Indiana 46202, US · IU Health Arnett Hospital, 5165 McCarty Ln., Lafayette, Indiana 47905, US · IU Health North Hospital, 11700 North Meridian Street, Carmel, Indiana 46032, US
Health careOrgan TransplantationNeurosciencePulmonaryCardiovascularOrthopedicsNeurosciencePediatricsCancer TreatmentDermatology
How much do Management & Leadership jobs in Indiana pay?
Based on 2312 listings with disclosed salaries, most management & leadership jobs in Indiana pay between $60k–$169k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Indiana right now?
There are currently 10,792 open management & leadership positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Indiana?
Companies currently hiring include Domino's, CVS Health, Indiana State Park Inns, Indiana University Health, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Indiana?
Yes — 1287 of the 10792 open management & leadership positions offer remote or hybrid work (469 remote, 818 hybrid).
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