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Full-time
bachelor degree, postgraduate degree
Posted 18d ago
~40 hrs/week
Responsibilities
The Supervisor monitors employee performance, ensures data integrity and quality control of transactions, and maintains high levels of customer service. They are responsible for staff training, performance evaluations, and ensuring compliance with HUD regulations and agency plans.
Requirements
Requires a bachelor's degree in Public Administration or Social Science, with a master's degree preferred. Candidates must have at least five years of work experience, including three years in a supervisory role.
Full job description
JOB DESCRIPTION
POSITION: Supervisor
STATUS: Exempt
SUPERVISOR: Manager or Assistant Program Director
SUMMARY
The position duties include a wide range of activities related to monitoring employee performance, ensuring all work is completed accurately within specified time frames, and making sure high levels of customer service are provided at all times.
SUPERVISION RECEIVED AND EXERCISED:
Operates under the direct general supervision of assigned manager or assistant program director. The Supervisor exercises leadership over 5-12 employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The below statements are intended to describe the general nature and scope of work performed under this position. This is not a complete listing of all responsibilities or skills required. Other duties may be assigned.
Monitor production, quality control and data integrity of transactions completed by staff
Conduct the specified percentage level of Quality Control of staff’s files
Ensure staff compliance with the Housing Authority’s Administrative Plan, Standard
Operating Procedures and HUD regulations
Determine staff training needs; Coordinate and provide appropriate training, coaching, etc.
Completion of Performance Plans, evaluations and disciplinary actions
Monitor and approve staff time sheets
Ensure staff provides professional and comprehensive customer service to internal and external customers
Evaluate procedures and processes and provide recommendations for program excellence
Promote open communication between teams, departments and divisions
Provide excellent customer service to participants, landlords, co-workers, clients and vendors
Obtain certification in Housing Choice Voucher Specialist and Executive Management within 120 days of employment
Attend meetings with Housing Authority weekly or Monthly depending on the project
Performs other duties as assigned
BEHAVIORAL COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Leadership: Provide lead direction on special projects or processes by clearly and effectively setting course of action; and manage efficiency of processes, materials or programs by providing regular feedback and reinforcement to appropriate staff as required.
Performance Excellence: Set high standards of performance; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition.
Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers.
Effective Communication: Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively.
Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
Integrity: Must abide by strict ethical standards, integrity, objectivity and confidentiality when dealing with client, employee or financial information, and budget analysis and must avoid any personal conflicts of interest.
DESIRED QUALIFICATIONS
Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field (Master’s Degree preferred). A minimum of five years of progressively responsible work experience, with three years of supervisory experience.
Ability to read, interpret and understand and apply regulations, Federal, State, local laws and codes. Strong problem solving skills, and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. Advanced knowledge of Microsoft Office Products, including: Excel, Word, Outlook
For four decades, NMA has been the leader in providing innovative solutions for neighborhoods across the country.
Industry
Business Consulting and Services
Company size
501-1,000 employees
Founded
1980
Headquarters
San Diego, CA
LinkedIn followers
6,407
For four decades, Nan McKay & Associates has been the leader in providing innovative solutions for neighborhoods across the country. With offices in California, Florida, Illinois, Kentucky, and Connecticut, our San Diego-based, woman-owned company is recognized as one of the most effective, strategic, and compliance-focused organizations serving communities nationwide. The NMA team has real-life professional experience in the field and understands operational best practices and the complexities of state and federal regulations. We're committed to ensuring that housing authorities, property management companies, and municipalities have the resources they need to help the families they serve.
Offices: San Diego, CA, US · 2940 Grady Rd, Tallahassee, Florida 32312, US · 333 S Wabash Ave, Floor 27, Chicago, Illinois 60604, US · 1047 US Highway 127 S, Suite 1, Frankfort, Kentucky 40601, US · 1347 Westbank Expy, Westwego, Louisiana 70094, US
public housingSection 8asset managementHUD trainingconsultingprogram managementoperational assessmentcompliance reviewsquality controlregulatory training
How much do Management & Leadership jobs in Illinois pay?
Based on 12025 listings with disclosed salaries, most management & leadership jobs in Illinois pay between $70k–$180k per year. Individual offers vary with seniority, company size, and specialization.
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