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$20/hr–$23/hr
Part-time
Posted 9d ago
~20 hrs/week
Responsibilities
The Team Captain guides the store team by setting the pace on the floor, delegating tasks, and ensuring consistent operational and merchandising standards. They also provide in-the-moment coaching to team members and handle escalated customer concerns to ensure a high-quality guest experience.
Requirements
Candidates must be at least 18 years of age with 1-2 years of retail experience. The role requires the physical ability to stand for extended periods and lift up to 50 pounds, along with availability for nights, weekends, and holidays.
Full job description
Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.
Job Description
The Team Captain helps guide the store team by setting the pace on the floor and keeping the team focused and energized. This role provides direction during shifts, supports consistent execution, and helps create an engaging experience for guests and teammates. The Team Captain influences others through example, clear communication, and a strong sense of urgency.
Competencies
Social: Brings visible energy and confidence to interactions. Actively engages others, builds rapport quickly, and creates a positive, motivating environment through frequent connection and communication.
Customer Centric: Champions the customer experience by setting the standard for service behaviors. Reinforces expectations, and influences others to consistently put the guest first.
Action Oriented: Acts quickly and decisively to keep work moving forward. Sees opportunities or issues and takes initiative without waiting, maintaining momentum and urgency for the team.
Directs Work: Clarifies priorities and provides direction to others. Ensures alignment, follows up to confirm understanding, and adjusts course when needed to keep the team focused and effective.
Responsibilities
People
Support onboarding and training of new team members
Help maintain a high-energy, high-commitment store culture
Model service behaviors and standards consistently
Provide in-the-moment coaching and feedback to team members
Operations
Prioritize and delegate tasks during shifts to ensure execution
Serve as a go-to resource for basic operational questions
Validate completion of daily operational routines
Escalate operational risks and gaps to leadership quickly
Merchandising
Lead recovery, replenishment, and fixture resets during shifts
Ensure merchandising standards are maintained throughout the day
Guide Teammates on visual standards and product placement
Support visual transitions and floor sets
Service
Lead the floor to ensure service coverage and prioritize guests
Reinforce the Party service model and behaviors
Handle escalated customer concerns with confidence and professionalism
Monitor service execution and adjust staffing or focus as needed
Results
Drive sales during assigned shifts through guest focus and urgency
Coach team members to maximize guest opportunities
Support execution of promotions, hot markets, and events
Skills and Knowledge
Ability to prioritize, delegate, and execute in a fast-paced environment, Clear and confident communication skills, including coaching and feedback, Enthusiastic attitude with a passion for sports and retail, Understanding of retail operations, service standards, and visual merchandising
Qualifications
Must be at least 18 years of age
1-2 years of retail experience
Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events
Physical Requirements
Must be able to stand and walk for extended periods of time
Rally House is a specialty boutique that offers a large selection of apparel, gifts and home décor representing local NCAA, NFL, MLB, NBA, NHL and MLS teams. We also carry local novelties and regional-inspired apparel, gifts and food. With locations in the Midwest, South and Northeast, and round-the-clock shopping at rallyhouse.com, we bring stylish sports apparel and unique team gifts to cities where fans live, work and cheer.
Our stores offer a friendly environment and comfortable shopping experience, with associates dedicated to helping customers find the perfect new item to represent their favorite team. Rally House is committed to truly connecting with customers in a unique way: offer exceptional service from the moment they step into one of our stores and provide one-of-a-kind merchandise.
Every store is unique to the city in which it is located, with a selection of merchandise customized to the specific professional and college teams in that area. We want to make it easy for fans to show their unique team spirit wherever they live and shop.
With our connection to local sports teams, Rally House also offers exclusive autograph sessions with local sports stars, ticket giveaways and events with local celebrities. We’re proud to give fans the opportunity to rub elbows with their favorite players and get up close and personal at the stadium.
To apply, visit careers.rallyhouse.com
Follow our growth and learn more about our career opportunities by joining our talent community: Follow our growth and learn more about our career opportunities by joining our talent community: https://careers.rallyhouse.com/us/en/jointalentcommunity
Offices: 9750 Quivira Rd, Lenexa, Kansas 66215, US · 13710 Dallas Parkway, Dallas, Texas 75240, US · 1120 S Brentwood Blvd, Richmond Heights, MO 63117, US · 3053 N Rock Rd, Wichita, Kansas 67226, US · 6858 Johnson Dr, Mission, Kansas 66202, US
gifts and collegiateE-CommerceFashionRetailApparel
How much do Management & Leadership jobs in Illinois pay?
Based on 11739 listings with disclosed salaries, most management & leadership jobs in Illinois pay between $70k–$180k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 21,106 open management & leadership positions in Illinois listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Domino's, Allergan, Northwestern Medicine, Starbucks, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Illinois?
Yes — 5723 of the 21106 open management & leadership positions offer remote or hybrid work (1482 remote, 4241 hybrid).
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