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Full-time
bachelor degree, postgraduate degree
Posted 8d ago
~40 hrs/week
Responsibilities
The Parts Manager provides leadership and direction to supervisors across multiple regions to ensure consistent execution of parts sales, customer service standards, and operational processes. They are responsible for developing strategic initiatives to improve profitability, customer satisfaction, and departmental efficiency while managing KPIs and team development.
Requirements
Candidates must have a bachelor's degree in business or a related field and at least 5 years of experience in parts operations or customer support. A minimum of 3 years of progressive leadership experience and strong knowledge of material handling equipment parts are also required.
Full job description
The Parts Correspondent Manager is responsible for the overall leadership, performance, and continuous improvement of the Parts Correspondent function across all company regions. Reporting to the Corporate Parts Manager, this position provides leadership and direction to Parts Correspondent Supervisors while ensuring consistent execution of customer service standards, parts sales initiatives, operational processes, and departmental objectives. The Correspondent Manager develops and implements strategies that improve customer satisfaction, operational efficiency, revenue growth, and employee development while maintaining consistency across all regional operations.
Starting salary: $80,000, based on experience
Essential Functions:
Provides leadership, coaching, and performance management to Parts Correspondent Supervisors across all regions.
Ensures consistent execution of Parts Correspondent processes, policies, and Standard Operating Procedures throughout the organization.
Partners with the Corporate Parts Manager to develop and execute strategic initiatives supporting departmental growth, profitability, customer satisfaction, and operational excellence.
Monitors departmental Key Performance Indicators (KPIs) including response times, order accuracy, sales performance, backorder management, customer satisfaction, and productivity metrics.
Identifies trends and develops action plans to improve operational performance and customer experience.
Leads continuous improvement initiatives utilizing best practices to increase efficiency, consistency, and quality of service.
Collaborates with Inventory, Service, Sales, and Operations teams to improve communication, order fulfillment, inventory availability, and customer support.
Oversees escalated customer concerns and works with supervisors to ensure timely resolution while maintaining positive customer relationships.
Supports the development and execution of outside Parts Correspondent sales strategies and customer retention initiatives.
Reviews staffing needs and partners with Human Resources and the Corporate Parts Manager on recruitment, onboarding, succession planning, and employee development.
Develops training programs and ensures Parts Correspondent Supervisors and team members receive ongoing coaching, cross-training, and professional development.
Conducts regular operational reviews with regional supervisors to ensure compliance with company policies, procedures, and performance expectations.
Works with OEM partners and vendors to improve parts availability, resolve supply issues, and strengthen supplier relationships.
Ensures departmental compliance with company safety policies, quality standards, and applicable regulations.
Maintains effective communication with internal departments, regional leadership, OEM representatives, and customers to promote collaboration and operational success.
Assists in the annual budgeting process and manages departmental resources to achieve financial and operational objectives.
Performs related duties as assigned or as business needs dictate.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications:
Bachelor’s degree in business, Supply Chain Management, Operations Management, or a related field, or equivalent combination of education and experience.
Minimum of 5 years of experience in parts operations, customer support, or material handling industry.
Minimum of 3 years of progressive leadership experience managing supervisors or multiple teams.
Strong knowledge of material handling equipment parts, maintenance practices, and OEM parts operations.
Demonstrated success leading customer service and inside sales teams across multiple locations.
Proven ability to develop employees, build high-performing teams, and foster a positive work environment.
Strong analytical skills with experience utilizing KPIs and operational metrics to drive continuous improvement.
Excellent organizational, planning, and project management skills.
Proven ability to lead through organizational change and manage competing priorities.
Strong customer-focused mindset with the ability to resolve complex customer issues.
Excellent verbal and written communication skills with the ability to communicate effectively across all organizational levels.
Proficient in Microsoft Office Suite and ERP/business operating systems.
Ability to travel periodically to regional locations.
Preferred Qualifications:
MBA or other advanced business degrees.
Experience managing multi-location customer support or parts operations.
Lean, Six Sigma, or Continuous Improvement certification.
Innovative warehouse products & customized intralogistics solutions to help you run better, manage smarter.
Industry
Industrial Automation
Company size
201-500 employees
Founded
1922
Headquarters
Lawrence, MA
LinkedIn followers
3,304
Abel Womack is a full-service intralogistics solutions provider and the most experienced material handling company in the northeast US. We've been successfully solving our customers' material handling challenges for more than 100 years.
Based in Lawrence, MA with locations in CT and NY, the company has a staff of more than 260 people dedicated to the philosophy of excellence in customer care. Our experience deploying comprehensive and scalable material handling solutions that immediately increase productivity, efficiency and operational cost savings have made significant impacts on our customers' operations.
Our diversity of innovative products, including Raymond forklifts, Kardex carousels & shuttles, Hytrol conveyors, FANUC robots, Montel mobile racking systems, Radioshuttle, and Warehouse Management Software (WMS) and Control systems, allows us the flexibility to design a complete, unbiased solution that solves our individual customer's challenges.
Our product support group offers OEM and other parts for just about any material handling equipment. And our service technicians are factory certified to service Raymond equipment and can efficiently maintain any manufacturer's equipment.
We invite you to contact us and we will review your operation to see where we can improve efficiency while reducing your costs. Contact us today at 800.554.2887 or [email protected].
Abel Womack is an Equal Opportunity/Affirmative Action Employer.
Offices: 1 International Way, Lawrence, MA 01843, US · 14 Rodeo Drive, Edgewood, NY 11717, US · 40 Carpenter Lane, Wallingford, CT 06492, US
Material Handling EquipmentDesign & Engineering ServicesMobile Storage SystemsRobotic PalletizersConveyor & Sortation SystemsRaymond ForkliftsManufacturing Production SystemsWarehouse Distribution SystemsFleet ManagementForklift Training
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