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Full-time
bachelor degree
Posted 31d ago
~40 hrs/week
Responsibilities
Support the day-to-day administration of national accounts and serve as an internal advocate to resolve client needs. Analyze account data and maintain KPI dashboards to drive informed decision-making and process improvements.
Requirements
Requires a bachelor's degree in business or equivalent experience and two to four years of experience in sales or account support. Candidates must possess strong analytical skills and proficiency in Microsoft Office and CRM software.
Full job description
CNA National is looking for a proactive, service-focused professional to help strengthen and support our national account customer relationships. In this role, you will partner with internal teams and external business partners to deliver responsive support, solve problems, analyze account information, and help drive successful outcomes for our clients and the business.
You are a problem solver. You communicate clearly, collaborate well across teams, and enjoy finding solutions that involve people, systems, processes, and real-world business needs. You take initiative, remove roadblocks, and help move issues toward resolution.
You take ownership. You are motivated by impact, follow through on commitments, and act with urgency when priorities require it. You are comfortable navigating ambiguity and bringing structure to complex situations.
You are curious and resourceful. You ask thoughtful questions, look for root causes, and continuously seek better ways to support accounts, improve processes, and deliver value.
What You’ll Do
Support the day-to-day administration of national accounts while maintaining expected service levels and response times.
Serve as an internal advocate for national accounts by providing clear, timely communication to key CNA National stakeholders.
Partner with cross-functional teams to resolve client needs quickly and accurately, including contract-related questions and service issues.
Organize and analyze account data to support informed decision-making and identify opportunities for improvement.
Maintain account dashboards and KPI tracking in partnership with your manager to keep internal and external stakeholders informed of progress.
Gather, clarify, and document business partner needs on an ongoing basis; support solution development and execution for identified improvement areas.
Document best practices, process updates, and account-specific learnings to support consistency and continuous improvement.
What You’ll Need
Bachelor’s degree in business administration or a related field, or equivalent work experience.
Two to four years of experience in sales support, administration, account support, or technical customer service; experience supporting key or strategic accounts in the vehicle service contract industry is preferred.
Experience delivering client-focused solutions based on business partner or customer needs.
Knowledge of products, administration processes, contract language, and business systems.
Ability to influence, collaborate, and build alignment to achieve desired outcomes.
Strong critical thinking, problem-solving, and creative thinking skills.
Ability to analyze, synthesize, and communicate data in a clear and actionable way.
Demonstrated ability to communicate and present effectively to stakeholders at multiple levels of the organization.
Excellent organization, planning, follow-through, and prioritization skills.
Proficiency with Microsoft Word, PowerPoint, Excel, and CRM software.
A curious, continuous-improvement mindset with a desire to learn, grow, and make processes better.
Why Join CNA National
At CNA National (CNAN), your work makes a difference. Since 1982, we’ve been a trusted provider of service contracts and protection products for franchised auto dealerships nationwide, known for integrity, innovation, and doing the right thing.
Based in Scottsdale, Arizona, we deliver valued products and exceptional customer service while continuing to innovate—especially in areas like electric vehicle coverage and digital claims technology.
Our people set us apart. We offer a collaborative, fast-paced environment where you can grow your skills, take on new challenges, and make a real impact.
Our success is recognized across the industry, with honors including MOTOR Top 20 Awards, a Gold American Business Award, and 22 #1 rankings in the Dealers’ Choice Awards. We’re also proud to be among the few companies recognized by J.D. Power for “Highest Overall Dealer Satisfaction.”
As part of CNA Financial, you’ll benefit from the strength of a leading insurer with over $60 billion in assets—combined with the growth and energy of a forward-moving organization.
Grow your career. Make an impact. Join CNA National.
Related keywords
National AccountsVehicle Service ContractCRMKPI TrackingBusiness AdministrationClient-Focused SolutionsContract LanguageStakeholder ManagementData SynthesisCNA NationalCNA FinancialAccount DashboardsProcess DocumentationStrategic Accounts
Over 40 years of experience and expertise with vehicle service contracts and other F&I products
Industry
Insurance
Company size
201-500 employees
Founded
1982
Headquarters
Scottsdale, AZ
LinkedIn followers
6,163
Founded in 1982, CNA National Warranty Corporation is a leading provider of vehicle service contracts, GAP waiver coverage, tire-and-wheel protection, and limited warranties to consumers through franchised automobile dealerships nationwide. We are dedicated to delivering the finest quality products with first-class customer service. Our Claims Department pays claims within two days or less after receipt of all paperwork and is staffed with ASE-certified adjusters, many of whom have service department backgrounds.
CNA National has a record 31 Dealers’ Choice Awards, including 17 consecutive first-place finishes. We were a finalist in the 2015 BBB Business Ethics Awards for Arizona and the first service contract company recognized for “Highest Overall Dealer Satisfaction” by J.D. Power and Associates.* Since 1995, we have had the exclusive endorsement of the American International Automobile Dealers Association (AIADA).
CNA National is a wholly owned subsidiary of CNA Financial Corp., one of the oldest and largest insurance organizations in North America, with over $55 billion in assets.
If you would like to partner with CNA National or for general inquiries, contact us: [email protected] or (800) 345-0191.
*Dealers' Choice Awards Best Service Contract Provider, 2005-2010, 2012-2021 and Best Reinsurance Provider, 2011-2013, 2017, 2020; J.D. Power and Associates 2003 Dealer Service Contract Satisfaction Study based on 5,053 dealer evaluations, www.jdpower.com
Offices: 4150 North Drinkwater Boulevard, Scottsdale, AZ 85251, US
Vehicle service contractGAPPowertrain warrantycar warrantyextended auto warrantyand tire & wheelInsurance
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