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Full-time
professional certificate
Posted 38d ago
~40 hrs/week
Responsibilities
Serve as the senior technical escalation point for complex IT issues, performing root cause analysis to implement permanent solutions. Lead major incidents and mentor junior technicians to improve overall system reliability and support capability.
Requirements
Requires 5+ years of IT support experience with expertise in Windows, Microsoft 365, and networking. Preferred qualifications include certifications such as Azure Administrator, CCNA, or CompTIA Network+.
Full job description
The Senior Systems Technician is the top technical escalation point in IT Support. This role owns complex issues, identifies root causes, and implements permanent solutions to prevent repeat problems. The position focuses on reducing escalations to Infrastructure, Network, and Security teams while improving overall system reliability and support team capability. In this role, you may be required to travel up to 15%.
Responsibilities:
Serve as the senior escalation point responsible for resolving complex, high-impact technical issues across systems and technologies.
Own escalated issues end-to-end, performing root cause analysis and driving permanent solutions to eliminate recurring problems and reduce future incidents.
Perform training/mentoring duties to ensure other systems technicians are proficient in assigned duties.
Troubleshoot and resolve advanced networking issues and complex hardware problems across a wide range of devices and environments.
Act as a technical lead during major incidents, collaborating with cross-functional teams to drive resolution, support analysis, and contribute to long-term improvements and projects.
Implement and manage advanced configurations across Microsoft 365 and Windows using scripting and approved changes to resolve complex issues and prevent escalation.
Perform other duties as assigned such as assisting other members within the IT department.
Coordinate recycling of equipment upon end of lifecycle.
Create and maintain documentation while mentoring team members to strengthen technical skills, reduce escalations, and improve overall support effectiveness.
Perform regular inventory audits to ensure assets are cataloged correctly and accessible.
Track the status and condition of all hardware, including repair status and cost analysis to see if repair or replacement is appropriate.
Identify opportunities and put forward ideas to support cost-effectiveness.
Preferred Qualifications:
Relevant certifications, such as: Microsoft Azure Administrator Associate; CompTIA Network+, Security+, or Server+; Cisco CCNA; ITIL Foundation
Experience supporting enterprise-scale or distributed environments.
Exposure to ITSM practices such as Problem Management and Major Incident Management.
5+ years of IT support experience, with demonstrated responsibility for advanced, Tier 3–level issues.
Demonstrated expertise in Windows, Microsoft 365, networking, and scripting, with strong problem-solving, documentation, and communication skills, and the ability to independently analyze issues and implement effective, long-term solutions.
Physical Demands and Working Environment:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed mainly in an indoor and outdoor setting with exposure to all types of weather and temperature conditions, and travel from site to site.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate equipment requiring repetitive hand movement and fine coordination; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
EOE - Vets/Disabilities
Hoar does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Hoar without a prior written search agreement will be considered unsolicited and the property of Hoar.
#AlwaysInProcess#CorporateServices
Related keywords
Microsoft 365WindowsAzure Administrator AssociateCompTIA Network+CompTIA Security+CompTIA Server+Cisco CCNAITIL FoundationITSMProblem ManagementMajor Incident ManagementTier 3 SupportScriptingRoot Cause AnalysisInfrastructureNetwork Security
The story of Hoar Construction is the story of people. It’s individuals, families, communities, all coming together to build places that will truly last, and become a legacy for the generations to come. This is our commitment; to always grow in our character. Always improve. Always lead. Always steward. Always build up. Always find a way.
We have been in business for 85 years, and we’re very proud of that. There aren’t many companies in our industry that have been around this long. During these 80 years, we’ve been able to thrive, grow, and expand. What started out as a small family business is now more than 900 employees strong. Today, we have seven offices in seven states and attribute our success to the values our company was founded on.
From the beginning, we have had a relentless desire to improve. We constantly seek ways to change not only our own company, but to improve the industry. We saw time and effort being wasted on warranty callbacks, so we created a unique quality control program that is now being used by contractors across the country. We know the biggest problem facing the construction industry is inefficiency, so we work hard to eliminate inefficiency every day. We use creativity and attention to detail to dig deeper than the drawings. We don’t ask, “How do we build this?” We ask, “How do we build this better?”
Offices: Two Metroplex Drive, Suite 400, Birmingham, AL 35209, US · 215 Centerview Drive, Suite 300, Brentwood, Tennessee 37027, US · 3700 W Sam Houston Parkway S, Suite 220, Houston, Texas - Houston 77042, US · 8614 Westwood Center Drive, Suite 300, Vienna, VA 22182, US · 1201 Peachtree St., 400 Colony Square, Suite 510, Atlanta, Georgia 30361, US
Construction ManagementProgram ManagementDesign Build and General Contracting ServicesBuilding Information Modeling (BIM)Virtual Design & Construction (VDC)Model-Based Preconstruction 5D EstimatingModel-Based Scheduling 4DLean ConstructionPreconstructionDesign Phase Management
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