Birmingham, Alabama, United States · On-site
Job DetailsJob Location: Headquarters - Birmingham, AL 35209Salary Range: $21.00Summary: Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS. Charged with providing exceptional service on routi…
Skills: Customer Service, Spanish Fluency, Data Entry, Microsoft Office, Call Center Operations
Birmingham, Alabama, United States · On-site
Job DetailsJob Location: Headquarters - Birmingham, AL 35209 Summary: Test AutoTec software to ensure products and services meet the expected standards of quality including reliability, usability, and performance. Initia…
Skills: Manual Testing, API Testing, Test Planning, Defect Reporting, Test Case Design
Birmingham, Alabama, United States · On-site
Job DetailsJob Location: Headquarters - Birmingham, AL 35209 Summary: Identify the customer need and the larger business objectives that a product or feature will fulfill, articulate what success looks like for a product…
Skills: Product Roadmap Management, Backlog Management, Requirement Gathering, Stakeholder Alignment, Project Management
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Provide exceptional service to auctions and dealers by answering 25+ calls per day and processing data with high quality. Troubleshoot hardware problems and maintain accurate system notes and documentation.
Requires a high school diploma and proficiency in Microsoft Office with strong communication and data entry skills. Spanish fluency and experience in automotive or auction call centers are preferred.
Job DetailsJob Location: Headquarters - Birmingham, AL 35209Salary Range: $21.00Summary:
Answer incoming calls from auctions and dealers who subscribe to AuctionACCESS. Charged with providing exceptional service on routine matters. Answer 25+ calls per day and maintain appropriate system notes and documentation. Process and verify data from dealers and auctions.
Process data/images with high quality, authenticity, and legality meeting performance standard of 2 business days turnaround and 25+ calls per day
Monitor quality of documents and enter missing information into the AuctionACCESS system
Assist customers/answer questions about the system including routine and non-standard questions
Escalate issues and inform Team Leader and/or Manager about problems, software bugs and needs for enhancements
Use phone tracking software to manage calls and log activity – note caller information and progress on issues
Serve as first line contact for troubleshooting problems with hardware
Work with co-workers – backup others, troubleshoot problems
High school diploma or equivalent
Knowledge of Microsoft Office products
Strong service orientation skills
Excellent verbal and written communication skills and data entry
Able to manage multiple tasks
Experience in a call center
Automotive or auction experience
Associates degree or related experience preferred
ort effective department performance
Protecting and Serving the Auction Marketplace
AutoTec is at the forefront of protecting the integrity of vehicle transactions, offering a comprehensive suite of innovative services and solutions tailored to the auction industry. Based in Birmingham, AL, our roots trace back to the late 1880s, where we began as providers of insurance and financial services. Today, we leverage our vast data resources to support auctions, lenders, insurance companies, and automobile dealers to better serve their customers. Our services include: * AuctionACCESS: Credentialing for the wholesale automobile industry, serving over 320 auctions across the US and Canada, and acting as the licensed dealer’s gateway to the wholesale industry. * AutoCheck Auctions: Vehicle history services utilized by wholesale automobile auctions and the insurance industry. In 2014, we celebrated the milestone of checking over 500 million vehicles through the AutoCheck database. * Auction Insurance: Since 1953, our AIA division has provided payment guaranty insurance and title protection to the automobile and livestock auction industry across the US and Canada, with a strong focus on risk mitigation and recovery. * VIN CrossCheck: A secure platform for wholesale and retail automotive lenders, VIN CrossCheck provides actionable data to identify hidden risks, reduce physical audits, and ensure inventory integrity by matching VINs against retail, DMV, and auction data. At AutoTec, we pride ourselves on our ability to innovate and adapt, consistently finding new ways to put our expertise to work for our industry. Join us, and become part of a team dedicated to driving success.
Offices: 2200 Woodcrest Place, Birmingham, Alabama 35209, US
Protecting and Serving the Auction Marketplace
AutoTec is at the forefront of protecting the integrity of vehicle transactions, offering a comprehensive suite of innovative services and solutions tailored to the auction industry. Based in Birmingham, AL, our roots trace back to the late 1880s, where we began as providers of insurance and financial services. Today, we leverage our vast data resources to support auctions, lenders, insurance companies, and automobile dealers to better serve their customers. Our services include: * AuctionACCESS: Credentialing for the wholesale automobile industry, serving over 320 auctions across the US and Canada, and acting as the licensed dealer’s gateway to the wholesale industry. * AutoCheck Auctions: Vehicle history services utilized by wholesale automobile auctions and the insurance industry. In 2014, we celebrated the milestone of checking over 500 million vehicles through the AutoCheck database. * Auction Insurance: Since 1953, our AIA division has provided payment guaranty insurance and title protection to the automobile and livestock auction industry across the US and Canada, with a strong focus on risk mitigation and recovery. * VIN CrossCheck: A secure platform for wholesale and retail automotive lenders, VIN CrossCheck provides actionable data to identify hidden risks, reduce physical audits, and ensure inventory integrity by matching VINs against retail, DMV, and auction data. At AutoTec, we pride ourselves on our ability to innovate and adapt, consistently finding new ways to put our expertise to work for our industry. Join us, and become part of a team dedicated to driving success.
Offices: 2200 Woodcrest Place, Birmingham, Alabama 35209, US
